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Manager Management

Location:
Toronto, ON, Canada
Posted:
March 18, 2020

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Resume:

Irfan F. Khan

Phone: 416-***-****, Email: adcctp@r.postjobfree.com

EXECUTIVE SUMMARY

Seasoned ERP implementation specialist with over 30 years of ERP implementation, EPMO, organizational development; reengineering and management experience in education, financial, manufacturing, banking & corporate sectors. Comfortable working on programs that have a high degree of complexity and are comprised of multiple projects. Long track record of completing large projects; ensuring that the final deliverables of a project/program meet all of the intended needs of a business & stakeholders Expert at analyzing program workflow, establishing priorities, developing standards and setting deadlines. Always able to anticipate, identify and respond to changing business priorities, and always ensure that projects are delivered to the highest quality and within budget. Managed large highly visible programs and always deployed best practices and resources to successfully conclude them. Extensive experience in project, process, program, portfolio, infrastructure and systems management specializing in the planning, alignment, and integration of IT, Administrative, Finance and Innovative, results-driven Information and communication technology executive of progressive experience in, strategic leadership and business management plans; leading technical and professional teams, and providing critical business strategy support for delivering diverse and challenging multiple stakeholders.

Strong hands on experience and complete understanding of organizational change management principles and methodologies along with tools and techniques. Leader with extensive experience of business alignment, stakeholders / sponsorship, business readiness & continuity. Practitioner with solid understanding and application of Organizational Change Management methodology (PROSCI-ADKAR).

EXPERTISE

Financial Management & Reporting: Specialized & certified in Finance and Commerce, ERP applications; GL, AP(Vendors), AR(Customers), Cash & Bank, Fixed Assets, Project Accounting, Budgeting & Planning, Cost Accounting & Management along with Reporting and Dashboards. Well experienced for successful completion of Month, Quarter & Year end processes

HCM & Payroll: In-depth knowledge of implementation, configuration, and testing of SAP & Oracle HCM (Talent Management, Performance & Goals Management, Benefits, Compensation, Time & Labor) and Payroll systems applications. Comprehensive knowledge of Payroll functional areas and working procedures. Hands on experience in designing and implementing HR Payroll system in a complex environment

BPM: Planning for building an end-to-end Process - Technology view with a focus on the external Customers as well as internal Users of the process and technology. Manage evaluation and development of the integrated end-to-end process flows across Portfolio/ Program including internal business processes and external (customer) processes. Introduce and enforce structure, process, controls, and discipline in defining the end-to-end integrated process and requirements for the Program. Coordination with various teams and developed new business models for large projects.

Completed over 30 major projects for Oracle, SAP, PeopleSoft, Dynamics AX, D365 & CRM, Salesforce.com & implementations of Finance (GL, AP, AR, FA, CM, PA, BP, CC), HR & Payroll, Retail, Supply Chain, Manufacturing, MRP, Trade & Logistics, TRAX (Transportation for AX), & WAX (Warehousing for AX) with comprehensive BI reporting. Worked on Road Mapping, Fit-Gap, impact assessments, governance, maturity models & analysis along with cloud hosting Implemented Oracle, Appian & IBM BPM solution

Business strategist: plan and manage multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains. Deep knowledge of various businesses and associated functions. Developed and implemented Strategic, Business & Technology roadmaps

Excellent communicator: leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams. Specialized in producing PDP & training material

Expert in: Agile, PMI and waterfall project management methodologies. Able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets

Change Manager: Developing change management strategies, conducting stakeholder analysis, impact assessments and devise; appropriate plans. Develop transition plans based on impact assessment. Working alongside project design consultants to ensure change management implications are understood and planned for undertaking impact assessments to determine the nature and extent of process & change management. Ensure all change activities are completed in accordance with project plans and time frames (ADKAR, Dr. Kotter & Role mapping)

Contract Lifecycle Management(CLM): Contract drafting, negotiating & authoring, coordinating with legal team, getting approval, storing contracts in repositories, managing contract change & monitoring compliance, renewals & extensions and contract exit.

Contingency Planning – Identify potential Business Interruptions, develop safeguards against these interruptions, and implement recovery procedures in the event of a business interruption. Provide documentation and training on Contingency Planning concepts and procedures

Stakeholders Management: Identify stakeholders, document needs, analyze stakeholder influence & interest, manage stakeholder expectations, determine critical priorities, develop a tailored approach for each stakeholder, execute an integrated engagement strategy monitor progress with detailed metrics and build the right capabilities & structure (Align individual capabilities, processes and structures)

Disaster Recovery – Safeguard data processing operations by identifying potential problem areas and single points of failure that may result in interruptions to critical data processing operations. Develop and implement disaster recovery, data sensitivity, library management, back-up and recovery, and disaster recovery plans and procedures

Risk Management – Identify and Categorize outage exposures that could cause a business interruption, then obtain insurance and vendor agreements to safeguard against a disaster event. Responsible for insuring that Business and regulatory requirements are adhered to and that implemented recovery procedures and contracts are cost justifiable

STRENGTHS

Req. Business & System Analysis

KPI, CSF & Business Intelligence

Data Warehouse Design

HR, Payroll & Financial systems

Data Modeling, Migration & Mapping

Business Content Management

Disaster & Recovery Planning

Effective ERP Planning & Solutions

Budget & Risk Assessment

Stakeholder & Change Management

Project & Program Management

Resource & Vendor Management

Human Workflow and Business rules

Operation & Transition Management

Security & Quality Assurance

Capacity planning & Road Mapping

Business Process Management

Need & Gap Analysis

Road mapping & Execution management

Planning & Development of Training

Business Solution Implementation

Strategic Planning & Advisory

Consensus Building & Governance

Cost Saving & Efficiency

Contract Lifecycle Management

Training & Curriculum development

Planning Business Maturity Model

Executive Leadership

Enterprise Security & Recovery

Reporting & Dash boarding

CAREER PROGRESSION

SR. ERP CONSULTANT/ARCHITECT

CMHC - Ottawa 09/2019 – till today

Leading Dynamics 365/CRM & BI project for CMHC. Working on following key deliverable:

Evaluate Current State: Of D365 for Finance and Operations: Evaluating the current state of D365FO vendor and customer profiles in relation to other data systems (CRM and legacy systems). Analyzing these databases and identifying solutions to remove duplication and to increase efficiency and performance of data transmissions

Propose Solutions: After analyzing, evaluating, and defining current database structures, will create and propose solutions to management and stakeholders on best practices for vendor/customer profile management

Implement Solutions: Will lead and work on any clean-up tasks, conversion effort, etc. Leading work on cleanup of existing vendor/customer data in D365FO

Propose Going-Forward Process: Establish a new process that will ensure future data integrity. Ensure that process will have a corporate-wide view to address all relationships with D365FO. Creating a proposed solution for ongoing vendor/customer maintenance

Train Users: Prepare training material, procedures and conduct knowledge transfer by sharing expertise in relation to newly established process. Creating training material and providing training to staff performing ongoing maintenance

Coordination with Microsoft: Coordinating with Microsoft team for Data Migration, Data Backup, Sustainability, and Synchronization of D365 Cloud data. Established a new process that will ensure future data movement error free.

SR. CONSULTANT/ARCHITECT

Manufacturing Industry - Toronto 03/2019 – 09/2019

Led Dynamics AX/CRM & BI recovery project for Finance, Trade & Logistics, Sales & Marketing, HSO, MRP & Production modules. Evaluated current vendor/customer data & configuration; and developed mapping into D365 ERP and CRM. Creating a proposed solution for sustainability & maintenance of vendor/customer data. Conducted project assessment and in process of developing critical documentation for recovery roadmap. Provided technical leadership to SMEs managers, BA’s, consultants and development team on enterprise systems project. Raised stakeholder’s confidence, technical and behavioral knowledge through developing and implementing Communication/Change management and training (PDP-Professional development programs).

Accomplishments:

Developed & Implemented Training documents for AX/CRM (Finance, HR, Sales & Marketing and Production)

Developed Change Management process for business units & IT

Developed business processes & cross functional processes for AX/CRM implementation

Reviewed current AX Security setup; developed roadmap for new security parameters and implemented on individual roles

Reviewed current Setup & Configuration of AX for Finance modules; reconfigured as per business needs and expected outcome of AX implementation

Developed Reporting & Testing Strategies

Completed SWOT analysis and reported to leadership

Coordinated with Microsoft SWOT team, to resolve issues and mitigate risks

SR. LEAD CONSULTANT/ARCHITECT

Automotive Industry (Detroit – USA) 02/2018 – 03/2019

Led global ERP Finance, BI & OCM with BPM implementation program; for SAP & D365 with Automotive Manufacturing Industry. Took over project during development stage. Conducted project assessment through ; Determination of true current program status, performed SWOT analysis, Stakeholders interviews, Data analysis, Data cleansing, Review of critical project documents and developed ranked ordered list of findings with program recovery plan. Conducted recovery by developing & implementing program strategy for resources, training, hardware & software needs, and architecture design with implementation roadmap. Developed program training & technology roadmaps; Testing, Data Migration, Sustainability strategies for BPM, Integration of SAP (HANA), Oracle RDBMS, D365 & 5 other legacy systems along with frontend applications.

Provided technical leadership to project managers, BA’s, consultants and development team on enterprise systems project. Raised stakeholder’s confidence, technical and behavioral knowledge through developing and implementing Communication/Change management and Training (PDP-Professional development programs). Provided leadership and direction for the analysis, evaluation, installation, configuration, and deployment of new applications, systems software along with upgrading & enhancements to existing ERP applications. Evaluated current vendor/customer data & configuration; and developed mapping into D365 ERP and CRM. Creating a proposed solution for sustainability & maintenance of vendor/customer data. This assignment consists of 22 different legal entities in 15 countries, service units and program initiatives like:

FO - Finance and Operations (D365)

CRM - Customer Relationship Management (D365)

T&L – Trade & Logistics (D365)

HCM – Human Capital & Performance Management (SAP-Success Factor)

SR. PROGRAM CONSULTANT – AX & CRM

Enbridge Gas Distribution 04/2016 – 02/2018

Implemented multimillion dollar ERP Finance program; for Microsoft Dynamics D365, CRM-2016, Oracle RDBMS, SAP & Office 365 with Enbridge Gas Distribution. Developed solution design & program strategy for resources, hardware & software needs, architecture design and implementation roadmap. Developed program & technology roadmaps; for Integration of 6 other legacy systems along with SharePoint. Coordinated, between different business units to implement the contract management, change management approaches and developed plans. Initiated and facilitated collaboration among IT related work streams (Infrastructure, Development) as well across functional groups to ensure the highest possible degree of communication and transparency in the Program. Served as a Trusted Leading Advisor; driving conversations with customer’s Enterprise Architects and Business Stakeholders. Armed with best practices for enterprise program management functions: such as Security, Performance, Development of Strategies, Process and Application Governance along with BPM maturity models. This assignment consists of different legal entities, service units and program initiatives like:

DSM – Demand Side Management funded by Ontario Energy Board (CRM2016)

FINANCE & SCM – (D365)

HCM – Human Capital & Performance Management

Accomplishments:

Developed organizational change strategy for ERP initiative that saves $.3 M in the first year while not impacting the quality of customer service and world class distribution system at Enbridge

Trained and coached ERP leadership (three VPs and one chief executive) on change management strategy as a part of the transformational journey

Created communication channels within organization where none previously existed

Influence and collaborate with communication directors across enterprise

Developed online presence for enterprise-wide communications using SharePoint

Created training plan for implementing SharePoint environment as communication tool of choice for departments

IT Communication and Transformation Strategy Consultant

Foster relationship between Change Management and Learning & Development teams

Ensured CBT development within organizations architecture meets learner needs

Facilitate alignment with training leads to ensure that education aligns with organizational change needs

Developed program & technology roadmaps; for Integration of 6 other legacy systems along with SharePoint. Coordinated between different business units to implement the contract management, change management approaches and developing plans

Initiated and facilitated collaboration among IT related work streams (Infrastructure, Development) as well across functional groups to ensure the highest possible degree of communication and transparency.

Serving as a Trusted Leading Advisor; driving conversations with customer’s Enterprise Architects and Business Stakeholders. Armed with best practices for enterprise program management functions: such as Security, Performance, Development of Strategies, Process and Application Governance along with BPM maturity models.

SR. CONSULTING MANAGER – ERP

Moneris Solutions (RBC) 01/2015 – 03/2016

Led multimillion dollar ERP implementation & OCM program; for Microsoft Dynamics AX-2012R3, CRM-2013 & Office365, Field Services for North American clients. Focused on developing & implementing BPM best practices across organizations. Developed program & technology roadmap for ERP. Coordinated, between different business units to implement the contract management, change management approaches and developing plans. Primary focus of program was interfacing with various vendors & service provider teams, for implementation of ERP Program. This program consists of different legal entities and service units. Kept executive stakeholders involved and well informed with program status. Developed benefit realization awareness in stakeholders; with fully integrated RACI model.

Accomplishments:

Served as a Trusted Leading Advisor, driving conversations with customer’s Enterprise Architects and Business Stakeholders armed with best practices for enterprise program management functions such as Security, Performance, Development of Roadmap & Process, and Application Governance

Worked with business unit management to enhance contingency plans, mitigating the effect of a technology system or application failure or problem. Key objectives are that business units can continue to manage the firm’s assets, satisfy our regulatory obligations, and maintain our presence in the market place

Developed OCM strategy for Moneris initiative that saves $1.5M during program without impacting the quality

Trained and coached Moneris Stakeholder on change management strategy as a part of the transformational journey

Created communication channels within organization where none previously existed

Developed and monitored the program budget and participated in the development of the corporate business roadmap and budget. Led efforts to improve IT policy, process and procedures

Negotiated contract with service providers as per scope. Involved with Legal team to draft SOW, SLA and other contract management documents. Implemented contract through project plan and compliance

Helped IT team to maintain continued operations, asset protection, and loss mitigation in the event of a disruption, coordinating activities of technology resources with the company’s business units and development groups

Initiated and facilitated collaboration among IT related work streams (Infrastructure, Development) as well across functional groups to ensure the highest possible degree of communication and transparency

Developed training material and delivered training to different levels of stakeholders. Fostered relationship between Change Management and Learning & Development teams

Ensured CBT development within organizations architecture meets HR/learner needs

Facilitated alignment with training leads to ensure that education aligns with organizational change needs

Advised and mentored diverse teams, which include customer and partner resources in technical and functional delivery aspects at a program level, using influence and adaptive communication strategies in scenarios where Senior Architect does not have direct authority over all resources

Slashed about 1.6 Million through extensive Vendor Management, Gap Analysis, resource allocation and licensing cost analysis

Identified resources required, assigned responsibilities and coordinated between project team the customer to ensure successful completion of the project

Reviewed and monitored progress against the project plan to ensured outputs are delivered to time and quality specifications

Managed projects within the agreed budget, applied the defined change management processes when required and managed risks, issues and resources to ensure milestone dates are achieved

Managed and ensured Successful end to end deliveries in the assigned projects, while complying with the organizational quality standards and goals

Designed required strategies for project & Maintained and monitored the Program’s change control procedures

SR. PROGRAM MANAGER – DYNAMICS AX & CRM

Direct Energy – Houston - USA 01/2014 – 01/2015

Implemented multimillion dollar ERP implementation & OCM projects; for Microsoft Dynamics AX 2012 R2 & CRM for DE - USA. Implemented Dynamics AX for; Supply chain Management, HR, Financials, Asset Management, Trade and Logistics, MRP and Production modules along with SAP, Oracle OSB/ESB. Coordinated, between different business units to implement the change management approaches and developed plans.

Accomplishments:

Served as a Trusted Leading Advisor, driving conversations with customer’s Enterprise Architects and Business Stakeholders armed with best practices for enterprise program management functions such as Security, Performance, Development of Roadmap & Process, and Application Governance

Developed and monitored the program budget and participated in the development of the corporate business roadmap and budget. Led efforts to improve IT policy, process and procedures

Developed OCM strategy for ERP initiative that saves $5M in the first year while not impacting the quality of customer service and world class distribution system at Enbridge

Trained and coached stakeholders on change management strategy as a part of the transformational journey

Assumed leadership role in developing, coordinating, and maintaining comprehensive business contingency plans and validation methodology, to ensure the firm’s ability to recovery, in the event of an unforeseen disruption to facilities, technology systems, or applications

Provided Business Continuity Planning documentation and training to all employees having a need to understand the Business Continuity Planning process. Implemented DR plan with testing

Slashed about 1.2 Million through extensive Vendor Management, Gap Analysis, resource allocation, licensing cost analysis

Negotiated with external clients to implement Dynamics AX, ERP system; Assisted in the creation and documentation of business processes and module configurations

Reviewed and aligned project/program direction, approach and key artifacts to keep programs on track and solutions extendable and maintainable going forward

Performed Identification and pro-active management of risk areas and commitment to seeing an issue through to complete resolution

Cultivated relationships with clients and ensuring complete satisfaction through the Benefits Realization matrices of project. Continuously updating stakeholders through various status meetings

Responsible for full development cycle including Prepare, A&D, Build, implementation, testing, and deployment

Build relationships with business partners, internal and external, and contributing to broader goals and growth beyond the scope of a single customer engagement

Exercised the process of Need, Gap analysis for business process management along with identification of solution within Dynamics AX & CRM. Identified stakeholders along with their need analysis

SR. PROJECT CONSULTANT – AX & CRM

Loblaws Companies Limited 01/2013 – 01/2014

Implemented multimillion dollar ERP & OCM projects; for Microsoft Dynamics AX/CRM & Salesforce.com for Loblaws Companies Limited. Implemented Dynamics AX 2012 & CRM-2013 at Joe Fresh international for; Supply chain Management, HR & Payroll Financials, Asset Management, Trade and Logistics, Retails, TRAX, WMS and Production modules. Coordinated, between different business units to implement the change management approaches and developing plans. As senior program architect, provided support and direction to cross functional project teams; played key role, in vendor management, developing strategies and software implementation. Total budget for projects was 12 million with 1800 licenses and 24x7 availability

Accomplishments:

Designed Business Process/Business Rules Integration strategy for corporate culture

Worked for Business Process Management (BPM), Business Rules Management (BRM), Knowledge Management (KM), Adaptive Insights (BI), and Data Warehousing (DW)

Exercised the process of Need, Gap analysis for business process management along with identification of solution within Dynamics AX & CRM. Identified stakeholders along with their need analysis

Accountable for solution designs meeting performance, interoperability, security and controls defined by business and technology requirements

Provided Business Continuity Planning documentation and training to all employees having a need to understand the Business Continuity Planning process. Implemented DR plan with testing

Drove successful solution deployments by ensuring proper business value and customer/partner satisfaction

Forecasted, budget, and managing actual vs. planned budget

Worked with external clients to implement Dynamics AX ERP system; Assisted in the creation and documentation of business processes and module configurations

Led project teams to achieve planned milestones and objectives through aggressive training program

Organized and deriving project and steering committee meetings as well as external project status meetings

Managed scope, risk, quality and issues, including Issue/Risk Escalation Process

Led BSA team to work with customers to understand their business requirements and conduct gap analysis

Designed all required strategies for project; Testing, Training, Data Migration at Configuration

Involved in Supporting the planning, development and implementation of Transition Knowledge programs to ensure sustainability of the new skills/roles and adoptability of new applications with DR planning

Designed following strategies for project:

oProject Testing Strategy (SIT, E2E, Unit, UAT, Functional, Regression and other)

oProject Training Strategy & Data Migration & Integration Strategy

oConfiguration Strategy for WebLogic domains, clusters, managed servers

Maintained and monitored the Program’s change control procedures

SR. PROJECT CONSULTANT/ARCHITECT

Bell Canada – BI & Customer Information Delivery 04/2011 – 12/2012

Led multimillion dollar projects; for Microsoft Dynamics CRM-2011(Salesforce.com), SharePoint, Enterprise Data Warehouse virtualization and IBM Foundation Tools implementation nationwide with Enterprise Content Management. Used Oracle BPM for process management. Coordinated, between different business units to implement the change management approaches and developing plans. As Architect provided support and direction to cross functional project teams; played key role, in change & vendor management.

Accomplishments:

Identified stakeholder & developed discovery session template to gather requirements

Worked on planning & identification of all business process and possible technology changes & organizational changes along with Impact analysis, disaster & recovery and business continuity planning

Assisted in planning, defining roles, jobs, and organization changes that are required to support the future state business capability

Maintained relationship between Change Management and Learning & Development teams

Ensured training material development within organizations architecture meets learner needs

Designed and developing business processes with standard formats for Project Management

Led and participate in planning and execution of integration deployment activities with emphasis on Oracle Fusion Middleware technologies (WebLogic servers, OSB, WC, SOA)

Oracle FMW 11g architecture blueprint development and implementation

Developed projects high level process chart along with dependencies

Engaged stakeholders frequently in the process of identification, support and delivery of projects

Coordinated in the taking ownership by stakeholder through engagement and communications

Involved in Supporting the development and implementation of Transition Knowledge programs to ensure sustainability of the new skills/roles and adoptability of new applications through training programs

Participated in business impact assessments to identify changes to stakeholder processes and technology

Conducted post mortem analysis regarding program delivery, budget, etc. to guide future programs

Involved in Supporting the development and implementation of Transition Knowledge programs to ensure sustainability of the new skills/roles and adoptability of new applications

Achieved successful closer and completed project with the due time and budget

SR IMPLEMENTATION MANAGER - IT

Generation Green Inc. 05/2009 – 04/2011

BI & BUSINESS PROCESS MANAGER

BDO Dunwoody LLP – Toronto 05/2008 – 05/2009

BUSINESS PROCESS PROJECT LEAD

Lakehead University – Thunder Bay, Canada 04/2004 – 04/2008

SENIOR PROJECT MANAGER

Xentek Corporation, Canada 11/2001 – 03/2004

PROJECT LEAD DBA/ARCHITECT

Anderson Consulting (for Accenture / Dow Chemical), Michigan 07/2000 – 10/2001

SENIOR MANAGER MIS & TRAINING

Professional Consultants 08/1994 – 06/2000

SKILLS

Project Communication: MS Project, MS Visio, MS Office, FrontPage, Clarity, Aris

Best Practices : PMI(PMBOK), Agile, Waterfall, Scrum, Run SAP, ADKAR, Kotter, IDEAL, Lean, Six Sigma, ISO, and IEC standards & guidelines, Capability Maturity Model Integrated (CMMI), ITIL V3, Unified Process (UP) and Unified Modeling Language (UML), Quality Process (QP), Rational (RUP), SDLC, waterfall, spiral, V-model, iterative, PMO, Quality Assurance (QA) & Control (QC), Road mapping, Oracle BPM 11, Maturity Modeling, Sure Steps

Oracle: 7.3, 8,8i,9,10g,11i,12; E-Business Suite, Financials, Enterprise Assets Management (eAM), Marketing & Sales, Manufacturing, HR & Payroll, Projects, Order Management and Contracts]

SAP: FI, SD, PP, MM, QM, HCM (Success factor) with HANA & other utilities

Technologies/SharePoint : SharePoint 2007 – 2013, SharePoint Designer (FrontPage), SharePoint services (STSADM, SMIGRATE, Metadata, Fire Starter, InfoPath, Web, User profile) Microsoft Content Management System, Microsoft Commerce Server, HTML, REST, IIS Web Services, Ajax, SSIS, SSRS, JSON, JQuery, Azure Service Bus, PeopleSoft(Student Administration Module), Crystal Reports, Micro strategy, IBM Microsoft Content Management System. Office 365, Network Active Directory & Load Balancing

BPM/



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