Irfan F. Khan
Phone: 416-***-****, Email: adcctp@r.postjobfree.com
EXECUTIVE SUMMARY
Seasoned ERP implementation specialist with over 30 years of ERP implementation, EPMO, organizational development; reengineering and management experience in education, financial, manufacturing, banking & corporate sectors. Comfortable working on programs that have a high degree of complexity and are comprised of multiple projects. Long track record of completing large projects; ensuring that the final deliverables of a project/program meet all of the intended needs of a business & stakeholders Expert at analyzing program workflow, establishing priorities, developing standards and setting deadlines. Always able to anticipate, identify and respond to changing business priorities, and always ensure that projects are delivered to the highest quality and within budget. Managed large highly visible programs and always deployed best practices and resources to successfully conclude them. Extensive experience in project, process, program, portfolio, infrastructure and systems management specializing in the planning, alignment, and integration of IT, Administrative, Finance and Innovative, results-driven Information and communication technology executive of progressive experience in, strategic leadership and business management plans; leading technical and professional teams, and providing critical business strategy support for delivering diverse and challenging multiple stakeholders.
Strong hands on experience and complete understanding of organizational change management principles and methodologies along with tools and techniques. Leader with extensive experience of business alignment, stakeholders / sponsorship, business readiness & continuity. Practitioner with solid understanding and application of Organizational Change Management methodology (PROSCI-ADKAR).
EXPERTISE
Financial Management & Reporting: Specialized & certified in Finance and Commerce, ERP applications; GL, AP(Vendors), AR(Customers), Cash & Bank, Fixed Assets, Project Accounting, Budgeting & Planning, Cost Accounting & Management along with Reporting and Dashboards. Well experienced for successful completion of Month, Quarter & Year end processes
HCM & Payroll: In-depth knowledge of implementation, configuration, and testing of SAP & Oracle HCM (Talent Management, Performance & Goals Management, Benefits, Compensation, Time & Labor) and Payroll systems applications. Comprehensive knowledge of Payroll functional areas and working procedures. Hands on experience in designing and implementing HR Payroll system in a complex environment
BPM: Planning for building an end-to-end Process - Technology view with a focus on the external Customers as well as internal Users of the process and technology. Manage evaluation and development of the integrated end-to-end process flows across Portfolio/ Program including internal business processes and external (customer) processes. Introduce and enforce structure, process, controls, and discipline in defining the end-to-end integrated process and requirements for the Program. Coordination with various teams and developed new business models for large projects.
Completed over 30 major projects for Oracle, SAP, PeopleSoft, Dynamics AX, D365 & CRM, Salesforce.com & implementations of Finance (GL, AP, AR, FA, CM, PA, BP, CC), HR & Payroll, Retail, Supply Chain, Manufacturing, MRP, Trade & Logistics, TRAX (Transportation for AX), & WAX (Warehousing for AX) with comprehensive BI reporting. Worked on Road Mapping, Fit-Gap, impact assessments, governance, maturity models & analysis along with cloud hosting Implemented Oracle, Appian & IBM BPM solution
Business strategist: plan and manage multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains. Deep knowledge of various businesses and associated functions. Developed and implemented Strategic, Business & Technology roadmaps
Excellent communicator: leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams. Specialized in producing PDP & training material
Expert in: Agile, PMI and waterfall project management methodologies. Able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets
Change Manager: Developing change management strategies, conducting stakeholder analysis, impact assessments and devise; appropriate plans. Develop transition plans based on impact assessment. Working alongside project design consultants to ensure change management implications are understood and planned for undertaking impact assessments to determine the nature and extent of process & change management. Ensure all change activities are completed in accordance with project plans and time frames (ADKAR, Dr. Kotter & Role mapping)
Contract Lifecycle Management(CLM): Contract drafting, negotiating & authoring, coordinating with legal team, getting approval, storing contracts in repositories, managing contract change & monitoring compliance, renewals & extensions and contract exit.
Contingency Planning – Identify potential Business Interruptions, develop safeguards against these interruptions, and implement recovery procedures in the event of a business interruption. Provide documentation and training on Contingency Planning concepts and procedures
Stakeholders Management: Identify stakeholders, document needs, analyze stakeholder influence & interest, manage stakeholder expectations, determine critical priorities, develop a tailored approach for each stakeholder, execute an integrated engagement strategy monitor progress with detailed metrics and build the right capabilities & structure (Align individual capabilities, processes and structures)
Disaster Recovery – Safeguard data processing operations by identifying potential problem areas and single points of failure that may result in interruptions to critical data processing operations. Develop and implement disaster recovery, data sensitivity, library management, back-up and recovery, and disaster recovery plans and procedures
Risk Management – Identify and Categorize outage exposures that could cause a business interruption, then obtain insurance and vendor agreements to safeguard against a disaster event. Responsible for insuring that Business and regulatory requirements are adhered to and that implemented recovery procedures and contracts are cost justifiable
STRENGTHS
Req. Business & System Analysis
KPI, CSF & Business Intelligence
Data Warehouse Design
HR, Payroll & Financial systems
Data Modeling, Migration & Mapping
Business Content Management
Disaster & Recovery Planning
Effective ERP Planning & Solutions
Budget & Risk Assessment
Stakeholder & Change Management
Project & Program Management
Resource & Vendor Management
Human Workflow and Business rules
Operation & Transition Management
Security & Quality Assurance
Capacity planning & Road Mapping
Business Process Management
Need & Gap Analysis
Road mapping & Execution management
Planning & Development of Training
Business Solution Implementation
Strategic Planning & Advisory
Consensus Building & Governance
Cost Saving & Efficiency
Contract Lifecycle Management
Training & Curriculum development
Planning Business Maturity Model
Executive Leadership
Enterprise Security & Recovery
Reporting & Dash boarding
CAREER PROGRESSION
SR. ERP CONSULTANT/ARCHITECT
CMHC - Ottawa 09/2019 – till today
Leading Dynamics 365/CRM & BI project for CMHC. Working on following key deliverable:
Evaluate Current State: Of D365 for Finance and Operations: Evaluating the current state of D365FO vendor and customer profiles in relation to other data systems (CRM and legacy systems). Analyzing these databases and identifying solutions to remove duplication and to increase efficiency and performance of data transmissions
Propose Solutions: After analyzing, evaluating, and defining current database structures, will create and propose solutions to management and stakeholders on best practices for vendor/customer profile management
Implement Solutions: Will lead and work on any clean-up tasks, conversion effort, etc. Leading work on cleanup of existing vendor/customer data in D365FO
Propose Going-Forward Process: Establish a new process that will ensure future data integrity. Ensure that process will have a corporate-wide view to address all relationships with D365FO. Creating a proposed solution for ongoing vendor/customer maintenance
Train Users: Prepare training material, procedures and conduct knowledge transfer by sharing expertise in relation to newly established process. Creating training material and providing training to staff performing ongoing maintenance
Coordination with Microsoft: Coordinating with Microsoft team for Data Migration, Data Backup, Sustainability, and Synchronization of D365 Cloud data. Established a new process that will ensure future data movement error free.
SR. CONSULTANT/ARCHITECT
Manufacturing Industry - Toronto 03/2019 – 09/2019
Led Dynamics AX/CRM & BI recovery project for Finance, Trade & Logistics, Sales & Marketing, HSO, MRP & Production modules. Evaluated current vendor/customer data & configuration; and developed mapping into D365 ERP and CRM. Creating a proposed solution for sustainability & maintenance of vendor/customer data. Conducted project assessment and in process of developing critical documentation for recovery roadmap. Provided technical leadership to SMEs managers, BA’s, consultants and development team on enterprise systems project. Raised stakeholder’s confidence, technical and behavioral knowledge through developing and implementing Communication/Change management and training (PDP-Professional development programs).
Accomplishments:
Developed & Implemented Training documents for AX/CRM (Finance, HR, Sales & Marketing and Production)
Developed Change Management process for business units & IT
Developed business processes & cross functional processes for AX/CRM implementation
Reviewed current AX Security setup; developed roadmap for new security parameters and implemented on individual roles
Reviewed current Setup & Configuration of AX for Finance modules; reconfigured as per business needs and expected outcome of AX implementation
Developed Reporting & Testing Strategies
Completed SWOT analysis and reported to leadership
Coordinated with Microsoft SWOT team, to resolve issues and mitigate risks
SR. LEAD CONSULTANT/ARCHITECT
Automotive Industry (Detroit – USA) 02/2018 – 03/2019
Led global ERP Finance, BI & OCM with BPM implementation program; for SAP & D365 with Automotive Manufacturing Industry. Took over project during development stage. Conducted project assessment through ; Determination of true current program status, performed SWOT analysis, Stakeholders interviews, Data analysis, Data cleansing, Review of critical project documents and developed ranked ordered list of findings with program recovery plan. Conducted recovery by developing & implementing program strategy for resources, training, hardware & software needs, and architecture design with implementation roadmap. Developed program training & technology roadmaps; Testing, Data Migration, Sustainability strategies for BPM, Integration of SAP (HANA), Oracle RDBMS, D365 & 5 other legacy systems along with frontend applications.
Provided technical leadership to project managers, BA’s, consultants and development team on enterprise systems project. Raised stakeholder’s confidence, technical and behavioral knowledge through developing and implementing Communication/Change management and Training (PDP-Professional development programs). Provided leadership and direction for the analysis, evaluation, installation, configuration, and deployment of new applications, systems software along with upgrading & enhancements to existing ERP applications. Evaluated current vendor/customer data & configuration; and developed mapping into D365 ERP and CRM. Creating a proposed solution for sustainability & maintenance of vendor/customer data. This assignment consists of 22 different legal entities in 15 countries, service units and program initiatives like:
FO - Finance and Operations (D365)
CRM - Customer Relationship Management (D365)
T&L – Trade & Logistics (D365)
HCM – Human Capital & Performance Management (SAP-Success Factor)
SR. PROGRAM CONSULTANT – AX & CRM
Enbridge Gas Distribution 04/2016 – 02/2018
Implemented multimillion dollar ERP Finance program; for Microsoft Dynamics D365, CRM-2016, Oracle RDBMS, SAP & Office 365 with Enbridge Gas Distribution. Developed solution design & program strategy for resources, hardware & software needs, architecture design and implementation roadmap. Developed program & technology roadmaps; for Integration of 6 other legacy systems along with SharePoint. Coordinated, between different business units to implement the contract management, change management approaches and developed plans. Initiated and facilitated collaboration among IT related work streams (Infrastructure, Development) as well across functional groups to ensure the highest possible degree of communication and transparency in the Program. Served as a Trusted Leading Advisor; driving conversations with customer’s Enterprise Architects and Business Stakeholders. Armed with best practices for enterprise program management functions: such as Security, Performance, Development of Strategies, Process and Application Governance along with BPM maturity models. This assignment consists of different legal entities, service units and program initiatives like:
DSM – Demand Side Management funded by Ontario Energy Board (CRM2016)
FINANCE & SCM – (D365)
HCM – Human Capital & Performance Management
Accomplishments:
Developed organizational change strategy for ERP initiative that saves $.3 M in the first year while not impacting the quality of customer service and world class distribution system at Enbridge
Trained and coached ERP leadership (three VPs and one chief executive) on change management strategy as a part of the transformational journey
Created communication channels within organization where none previously existed
Influence and collaborate with communication directors across enterprise
Developed online presence for enterprise-wide communications using SharePoint
Created training plan for implementing SharePoint environment as communication tool of choice for departments
IT Communication and Transformation Strategy Consultant
Foster relationship between Change Management and Learning & Development teams
Ensured CBT development within organizations architecture meets learner needs
Facilitate alignment with training leads to ensure that education aligns with organizational change needs
Developed program & technology roadmaps; for Integration of 6 other legacy systems along with SharePoint. Coordinated between different business units to implement the contract management, change management approaches and developing plans
Initiated and facilitated collaboration among IT related work streams (Infrastructure, Development) as well across functional groups to ensure the highest possible degree of communication and transparency.
Serving as a Trusted Leading Advisor; driving conversations with customer’s Enterprise Architects and Business Stakeholders. Armed with best practices for enterprise program management functions: such as Security, Performance, Development of Strategies, Process and Application Governance along with BPM maturity models.
SR. CONSULTING MANAGER – ERP
Moneris Solutions (RBC) 01/2015 – 03/2016
Led multimillion dollar ERP implementation & OCM program; for Microsoft Dynamics AX-2012R3, CRM-2013 & Office365, Field Services for North American clients. Focused on developing & implementing BPM best practices across organizations. Developed program & technology roadmap for ERP. Coordinated, between different business units to implement the contract management, change management approaches and developing plans. Primary focus of program was interfacing with various vendors & service provider teams, for implementation of ERP Program. This program consists of different legal entities and service units. Kept executive stakeholders involved and well informed with program status. Developed benefit realization awareness in stakeholders; with fully integrated RACI model.
Accomplishments:
Served as a Trusted Leading Advisor, driving conversations with customer’s Enterprise Architects and Business Stakeholders armed with best practices for enterprise program management functions such as Security, Performance, Development of Roadmap & Process, and Application Governance
Worked with business unit management to enhance contingency plans, mitigating the effect of a technology system or application failure or problem. Key objectives are that business units can continue to manage the firm’s assets, satisfy our regulatory obligations, and maintain our presence in the market place
Developed OCM strategy for Moneris initiative that saves $1.5M during program without impacting the quality
Trained and coached Moneris Stakeholder on change management strategy as a part of the transformational journey
Created communication channels within organization where none previously existed
Developed and monitored the program budget and participated in the development of the corporate business roadmap and budget. Led efforts to improve IT policy, process and procedures
Negotiated contract with service providers as per scope. Involved with Legal team to draft SOW, SLA and other contract management documents. Implemented contract through project plan and compliance
Helped IT team to maintain continued operations, asset protection, and loss mitigation in the event of a disruption, coordinating activities of technology resources with the company’s business units and development groups
Initiated and facilitated collaboration among IT related work streams (Infrastructure, Development) as well across functional groups to ensure the highest possible degree of communication and transparency
Developed training material and delivered training to different levels of stakeholders. Fostered relationship between Change Management and Learning & Development teams
Ensured CBT development within organizations architecture meets HR/learner needs
Facilitated alignment with training leads to ensure that education aligns with organizational change needs
Advised and mentored diverse teams, which include customer and partner resources in technical and functional delivery aspects at a program level, using influence and adaptive communication strategies in scenarios where Senior Architect does not have direct authority over all resources
Slashed about 1.6 Million through extensive Vendor Management, Gap Analysis, resource allocation and licensing cost analysis
Identified resources required, assigned responsibilities and coordinated between project team the customer to ensure successful completion of the project
Reviewed and monitored progress against the project plan to ensured outputs are delivered to time and quality specifications
Managed projects within the agreed budget, applied the defined change management processes when required and managed risks, issues and resources to ensure milestone dates are achieved
Managed and ensured Successful end to end deliveries in the assigned projects, while complying with the organizational quality standards and goals
Designed required strategies for project & Maintained and monitored the Program’s change control procedures
SR. PROGRAM MANAGER – DYNAMICS AX & CRM
Direct Energy – Houston - USA 01/2014 – 01/2015
Implemented multimillion dollar ERP implementation & OCM projects; for Microsoft Dynamics AX 2012 R2 & CRM for DE - USA. Implemented Dynamics AX for; Supply chain Management, HR, Financials, Asset Management, Trade and Logistics, MRP and Production modules along with SAP, Oracle OSB/ESB. Coordinated, between different business units to implement the change management approaches and developed plans.
Accomplishments:
Served as a Trusted Leading Advisor, driving conversations with customer’s Enterprise Architects and Business Stakeholders armed with best practices for enterprise program management functions such as Security, Performance, Development of Roadmap & Process, and Application Governance
Developed and monitored the program budget and participated in the development of the corporate business roadmap and budget. Led efforts to improve IT policy, process and procedures
Developed OCM strategy for ERP initiative that saves $5M in the first year while not impacting the quality of customer service and world class distribution system at Enbridge
Trained and coached stakeholders on change management strategy as a part of the transformational journey
Assumed leadership role in developing, coordinating, and maintaining comprehensive business contingency plans and validation methodology, to ensure the firm’s ability to recovery, in the event of an unforeseen disruption to facilities, technology systems, or applications
Provided Business Continuity Planning documentation and training to all employees having a need to understand the Business Continuity Planning process. Implemented DR plan with testing
Slashed about 1.2 Million through extensive Vendor Management, Gap Analysis, resource allocation, licensing cost analysis
Negotiated with external clients to implement Dynamics AX, ERP system; Assisted in the creation and documentation of business processes and module configurations
Reviewed and aligned project/program direction, approach and key artifacts to keep programs on track and solutions extendable and maintainable going forward
Performed Identification and pro-active management of risk areas and commitment to seeing an issue through to complete resolution
Cultivated relationships with clients and ensuring complete satisfaction through the Benefits Realization matrices of project. Continuously updating stakeholders through various status meetings
Responsible for full development cycle including Prepare, A&D, Build, implementation, testing, and deployment
Build relationships with business partners, internal and external, and contributing to broader goals and growth beyond the scope of a single customer engagement
Exercised the process of Need, Gap analysis for business process management along with identification of solution within Dynamics AX & CRM. Identified stakeholders along with their need analysis
SR. PROJECT CONSULTANT – AX & CRM
Loblaws Companies Limited 01/2013 – 01/2014
Implemented multimillion dollar ERP & OCM projects; for Microsoft Dynamics AX/CRM & Salesforce.com for Loblaws Companies Limited. Implemented Dynamics AX 2012 & CRM-2013 at Joe Fresh international for; Supply chain Management, HR & Payroll Financials, Asset Management, Trade and Logistics, Retails, TRAX, WMS and Production modules. Coordinated, between different business units to implement the change management approaches and developing plans. As senior program architect, provided support and direction to cross functional project teams; played key role, in vendor management, developing strategies and software implementation. Total budget for projects was 12 million with 1800 licenses and 24x7 availability
Accomplishments:
Designed Business Process/Business Rules Integration strategy for corporate culture
Worked for Business Process Management (BPM), Business Rules Management (BRM), Knowledge Management (KM), Adaptive Insights (BI), and Data Warehousing (DW)
Exercised the process of Need, Gap analysis for business process management along with identification of solution within Dynamics AX & CRM. Identified stakeholders along with their need analysis
Accountable for solution designs meeting performance, interoperability, security and controls defined by business and technology requirements
Provided Business Continuity Planning documentation and training to all employees having a need to understand the Business Continuity Planning process. Implemented DR plan with testing
Drove successful solution deployments by ensuring proper business value and customer/partner satisfaction
Forecasted, budget, and managing actual vs. planned budget
Worked with external clients to implement Dynamics AX ERP system; Assisted in the creation and documentation of business processes and module configurations
Led project teams to achieve planned milestones and objectives through aggressive training program
Organized and deriving project and steering committee meetings as well as external project status meetings
Managed scope, risk, quality and issues, including Issue/Risk Escalation Process
Led BSA team to work with customers to understand their business requirements and conduct gap analysis
Designed all required strategies for project; Testing, Training, Data Migration at Configuration
Involved in Supporting the planning, development and implementation of Transition Knowledge programs to ensure sustainability of the new skills/roles and adoptability of new applications with DR planning
Designed following strategies for project:
oProject Testing Strategy (SIT, E2E, Unit, UAT, Functional, Regression and other)
oProject Training Strategy & Data Migration & Integration Strategy
oConfiguration Strategy for WebLogic domains, clusters, managed servers
Maintained and monitored the Program’s change control procedures
SR. PROJECT CONSULTANT/ARCHITECT
Bell Canada – BI & Customer Information Delivery 04/2011 – 12/2012
Led multimillion dollar projects; for Microsoft Dynamics CRM-2011(Salesforce.com), SharePoint, Enterprise Data Warehouse virtualization and IBM Foundation Tools implementation nationwide with Enterprise Content Management. Used Oracle BPM for process management. Coordinated, between different business units to implement the change management approaches and developing plans. As Architect provided support and direction to cross functional project teams; played key role, in change & vendor management.
Accomplishments:
Identified stakeholder & developed discovery session template to gather requirements
Worked on planning & identification of all business process and possible technology changes & organizational changes along with Impact analysis, disaster & recovery and business continuity planning
Assisted in planning, defining roles, jobs, and organization changes that are required to support the future state business capability
Maintained relationship between Change Management and Learning & Development teams
Ensured training material development within organizations architecture meets learner needs
Designed and developing business processes with standard formats for Project Management
Led and participate in planning and execution of integration deployment activities with emphasis on Oracle Fusion Middleware technologies (WebLogic servers, OSB, WC, SOA)
Oracle FMW 11g architecture blueprint development and implementation
Developed projects high level process chart along with dependencies
Engaged stakeholders frequently in the process of identification, support and delivery of projects
Coordinated in the taking ownership by stakeholder through engagement and communications
Involved in Supporting the development and implementation of Transition Knowledge programs to ensure sustainability of the new skills/roles and adoptability of new applications through training programs
Participated in business impact assessments to identify changes to stakeholder processes and technology
Conducted post mortem analysis regarding program delivery, budget, etc. to guide future programs
Involved in Supporting the development and implementation of Transition Knowledge programs to ensure sustainability of the new skills/roles and adoptability of new applications
Achieved successful closer and completed project with the due time and budget
SR IMPLEMENTATION MANAGER - IT
Generation Green Inc. 05/2009 – 04/2011
BI & BUSINESS PROCESS MANAGER
BDO Dunwoody LLP – Toronto 05/2008 – 05/2009
BUSINESS PROCESS PROJECT LEAD
Lakehead University – Thunder Bay, Canada 04/2004 – 04/2008
SENIOR PROJECT MANAGER
Xentek Corporation, Canada 11/2001 – 03/2004
PROJECT LEAD DBA/ARCHITECT
Anderson Consulting (for Accenture / Dow Chemical), Michigan 07/2000 – 10/2001
SENIOR MANAGER MIS & TRAINING
Professional Consultants 08/1994 – 06/2000
SKILLS
Project Communication: MS Project, MS Visio, MS Office, FrontPage, Clarity, Aris
Best Practices : PMI(PMBOK), Agile, Waterfall, Scrum, Run SAP, ADKAR, Kotter, IDEAL, Lean, Six Sigma, ISO, and IEC standards & guidelines, Capability Maturity Model Integrated (CMMI), ITIL V3, Unified Process (UP) and Unified Modeling Language (UML), Quality Process (QP), Rational (RUP), SDLC, waterfall, spiral, V-model, iterative, PMO, Quality Assurance (QA) & Control (QC), Road mapping, Oracle BPM 11, Maturity Modeling, Sure Steps
Oracle: 7.3, 8,8i,9,10g,11i,12; E-Business Suite, Financials, Enterprise Assets Management (eAM), Marketing & Sales, Manufacturing, HR & Payroll, Projects, Order Management and Contracts]
SAP: FI, SD, PP, MM, QM, HCM (Success factor) with HANA & other utilities
Technologies/SharePoint : SharePoint 2007 – 2013, SharePoint Designer (FrontPage), SharePoint services (STSADM, SMIGRATE, Metadata, Fire Starter, InfoPath, Web, User profile) Microsoft Content Management System, Microsoft Commerce Server, HTML, REST, IIS Web Services, Ajax, SSIS, SSRS, JSON, JQuery, Azure Service Bus, PeopleSoft(Student Administration Module), Crystal Reports, Micro strategy, IBM Microsoft Content Management System. Office 365, Network Active Directory & Load Balancing
BPM/