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Scrum Jira

Hyderabad, Telangana, India
March 18, 2020

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Professional Summary

Expertise in designing and driving enterprise software solutions like web based and mobile based applications in Healthcare, ECommerce and Pharma & Supply Chain Domains.

Agile Certified Scrum Master (CSM), for over 8 years as Agile Practitioner, Scrum Master for total over 4 years of experience of project Management methodologies in various critical projects.

Working in Scaled Agile Framework (SAFe) Framework with Lean team working (as per 4.5 principles and concepts will be applied for various process, programs that includes various Agile Release Trains. (ARTs)

To provide coaching and hands on experience in various Agile Ceremonies in Sprint planning, Daily stand-up meeting, Sprint review and retrospective. Provide Training on Agile & Scrum, KANBAN, BDD and Test-Driven Development (TDD) to various team at project and client Teams.

Work with the project team in Cloud platform (Salesforce) will ensure cloud solutions are designed for successful deployment in the cloud Servers.

Working toward to achieve SAFe and Lean-Agile development is a significant at Team and program Level.

Certified Scrum Master with extensive experience in Agile Methodology, Scrum processes, Sprint Planning, Story based Development and Project Management.

Experienced in Software Development Life Cycle SDLC including Agile, RUP and Waterfall through implementation and testing.

Experienced in keeping team motivated and on track to achieve sprint goals, resolving bottle neck issues and impediments.

Worked closely with Scrum Team to Motivate, inspire, improve abilities and productivity of the scrum team.

Worked with Product owner On Artifacts like Product Backlog and Sprint Backlog to refine and organize ahead of the sprint.

Experienced in Coordinating and managing code release by working in tandem with other teams.

Experienced in XP (Extreme Programming) and FDD (Feature - driven development) of agile methods. Working experience in the PI planning’s (Program Increment).

Experienced in implementation of Agile (Scrum & Kanban Frameworks), and extensively used Rally and Jira tools for project management for Sprints.

Experienced in transition of team to Agile methodologies from waterfall model.

Experienced in gathering the requirements, requirement analysis and mapping them to the project.

Hands on experience in preparing the user stories / use cases as per the requirements and helping the team to understand stories.

Proficient in Functional testing, Integration testing, GUI testing, Regression testing, Mobile testing, SOAP UI testing, UAT, Web Services testing on client/server as well as web-based applications.

Having excellent knowledge on the Claims adjudication process, Subscribers, Providers and Payers within the Health insurance domain.

Experienced in using HP – ALM (QC), Jira, TFS and Rally software in the projects.

Strong knowledge and experience on HIPAA 5010, SOAP UI Web Services Testing, Rest Client Services Testing, Java Application testing, Smoke testing, End to End Testing, Web Application Testing, Mobile testing.

Have excellent intellectual, interpersonal, technical and communication skills.

Ability to interact and communicate with personnel from technical to high level executive management.

Ability to learn and adopt new advancements in software environment of any domain.


Bachelor of Engineering in Biotechnology from JNTU-Hyderabad 2012

Master’s in health services administration from Mississippi College 2015

Agile Project Management & Program Management CERTIFICATIONs

Certified Scrum Master (CSM), International Scrum Institute, 20 November 2015

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Certified Scrum Master (PSM I), International Scrum Institute, 20 November 2018

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Business Analysis Foundations: Business Process Modeling – Dec 31st, 2018

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Planning and Releasing Software with JIRA – Dec 31st, 2018

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Technical Summary

Agile Project Management Tools

JIRA with Confluence, RALLY, Team Foundation Server (TFS), HP ALM

Agile estimation

Agile Estimators -,

Sprint Retros

Idealboardz, Realtimeboard, Retro Board (MS Teams)


Kanban Zone


Oracle, IBM- DB2 and other network Databases. Naz

Testing Tools

HP-ALM, IBM Rational Clear Quest

Service Management Tools

ServiceNow, ITSM


Service Oriented Architecture (SOA)

Database Query Language


Operating Systems

Windows, UNIX, Sun Solaris and Linux platforms.

Cloud Platforms

Amazon Webservice(AWS) Cloud Platform Solutions, Salesforce CRM


TOAD, ALM, Putty and Various IBM tools, GIT, GITHUB and Jenkins MS-Office, SharePoint

Professional Experience

Client : Assure Care/Aetna.

Cincinnati, Ohio July 2019 – Till Date

Scrum Master


Involved in development projects of CRD, Clinical licensure, Member search, Provider search and HIE applications.

Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings with the offshore and onshore development teams.

Worked with the Product Owner to ensure that the Product Backlog is prioritized, groomed and kept up-to-date in planning pen of JIRA.

Conducted Pre-grooming sessions with product owner and Business Analyst to flesh out user stories with the necessary attributes including Acceptance Criteria, Definition of Done etc.

Conducted Huddles / Standups with three scrum teams which are distributed across the globe to track the activities of team members.

Actively monitored the team interactions and set up conflict resolution meetings (as needed).

Represented team in Scrum of Scrums for globally distributed teams.

Conducted Retro Spective Meetings at the end of each sprint and captured the actions items and track the items accordingly.

Reported to client Platform manager regarding the productivity and quality of the product.

Conducted Montlhy connect with the Product Owners and Stake holders to review the team performance and set goals for the upcomming sprints.

GatheredSprint Capacity Planning, Scrum Metrics (Lines of Code, Burn Down/Up, Velocity, Cummulative Flow diagram, Control Chart, Epic and release Burndown chart, lead time, Cycle time, Code Coverage, Escaped defects, )for planning upcomming sprints and to review the previous sprints team performance.

Value additions to Client:

Collaborate with Agile Transformation leadership to Implement Scrum Frame work.

Conducted weekly governance meetings within the ARTs and with implementaion resource managements.

Involved in Agile transformation strategy with Key focus process and Tools.

Effectively track Sprint velocity and work with the team to improve Team velocity.

Created “Agile Score card” to capture key factors of Delivery, Process, and Team collaboration and metrics details.

JIRA project Admin Responsibilities includes:

Manage user permissions and project roles for JIRA, Confluence and other tools.

Work directly with cross-functional agile teams to understand their specific JIRA needs and provide guidance and solutions.

Create and manage custom JQL filters and dashboards as needed and share with the Scrum Teams & Train with JIRA project Admin peers to learn program procedures and best practices.

Point of contact to request and provide access to applications, Troubleshoot, identify and resolve JIRA issues reported by end-users.

Environment / Technology : Java, Angular JS, Testing Tools HL-ALM, ORACLE Database and Various downstream partners involves in mainframes, API and Tools for Agile project management tools: JIRA, Confluence and MS Office, Sharepoint, Azuredevops, GIT-HUB.

Client: Deloitte

Chicago, IL Jan 2018 – July 2019

Scrum Master


Involved in implementation of Deloitte internal applications called Global Contracting Lifecycle application (Salesforce), DESC and DRMS for users.

Responsible for implementation of GCLM & Pipeline applications which are developed on Salesforce.

Created Mockups using Balsamiq tool to visual the changes in exsiting screens or new screens.

Worked with the Product Owner to ensure that the Product Backlog is prioritized, refined and kept up-to-date.

Ensure all the PBIs have satisfying 3 W’s and Acceptance criteria.

Facilitated Scrum Ceremonies including Backlog Refinement, Sprint Planning, Daily Stand-up, Sprint Review and Sprint Retrospective meetings.

Participated in PI Planning,Identification of dependencies and Risks

Participated in scrum of scrums andraising all issues, dependencies and risks.

Prepared & present the delivery report which talk about status of each and every PBIs, Impediments, Risk, dependencies, velocity, burn down, burn up, PBI readiness for next Sprint.

Raising all issues at Tribe level and make sure that all the issues resolved on time.

Conducting training at team level based on the need.

Tracking all deliverables at Sprint & Release level in TFS.

Value addition to Client:

Conduct Training on Agile and SCRUM practices to team. Involved in Agile Transformation.

Involved in transformation of the teams into Agile teams across the Portfolio.

Encouraged teams to include Automation from off sprintcycle to insprint cycle.

Work closely with the Product owner to understand the pipe-line work and plan to have two Sprints of worth User stories are ready in advance.

Environment/Technology: Salesforce, ServiceNow, Java, Apptus, ORACLE, Balsamiq, DB2, RALLY,HTML5, Javascript, Angular JS,Python, SQL Server, Oracle, Azure Devops, Solarwinds, ANT, GIT HUB.

Client: Cardinal Health

Dublin, OH

Scrum Master

June 2016 – Dec 2017


Scrum Master Heath is one of the largest distributors of Pharmaceutical/Healthcare products in the USA.

Project I: As a Scrum Master for the EDI Platform run & build team. I was involved in CVS Channel Shift project; CVS have migrated from web ordering system to EDI ordering channel (CFRX of CVS). Cardinal Heath supporting CVS ordering system in-order to receive the order through CVS Pharma EDI channel.

Project II: As a Scrum Master Involved in implementation of Pharma Modernization project (PMOD) and supported EDI platform team. Developed, analyzed cutover plans and involved in execution of mock cutover activities of EDI platform.

Developed Training Material and Processes suitable for EDI platform team.

Responsible for Agile coaching & Mentoring the project team.

Responsible for Agile project execution, monitor and guide the project ceremonies and bring process improvements

Implemented AGILE process in the project as an initiative.

Responsible for changing the team’s culture from waterfall to Agile.

Used scrum artifacts/metrics as Burndown chart, Agile velocity, Lead time, Cycle time.

Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings with the offshore and onshore development teams.

Involved in creating custom Dashboards for home page and gave accessibility to dashboards for authorized team members.

Involved in trouble shooting of EG (Enterprise Gateway) & AI (Application Integrator) session bypasses and failures in GXS while translating the file in production.

Used Service Now for the Incident management, Enhancement process, Defects and Change controls procedures per Cardinal Health standards.

Interacted with the development team on resolving reported issues and various other technical Prod/Non-Prod issues.

Retrieved reports from the Service Now to analyze the team metrics using dashboards.

Supported the Program Manager in balancing project goals and business needs.

Prioritized customer requirements and maintained continuous improvement through customer feedback.

Proactively identified and implemented service improvements in operational delivery processes.

Involved in Mock cutover activities and Go-Live activities (PMOD) to ensure the quality and implementation of the Project.

Involved in migration of backend system (Distrack) to SAP, involved in gathering the requirements and mapping of the existing databases and data conversions to SAP.

Involved in Build to Run Knowledge transition workshops and documented the training materials required for the business and clients.

Value additions to Client:

Guide the team and organization on how to use Agile/Scrum practices and values to delight customers.

Utilize project coordination expertise and tools such as JIRA to support upstream and downstream teams throughout SDLC

Environment/Technology: Scrum/Agile, JIRA, RESTful web services, MS project, HP ALM, EDI Transactions (832/850/855/856/810/180/820), Service Now, GXS (EG & AI), WebMethods, AXWAY, VAPS, NAS, Oracle, SQL, MS VISIO, MS Office, SharePoint, WINDOWS.

Client:Active Health Management

NewYork, NY May 2015 – April 2016

Sr. Business Analyst


As a Sr. Business analyst involved in development of web portal for ecommerce platform. I was a part of the requirements gathering session and was a part till the implementation phase. Agile methodology was used for this project.

Gathered Business requirements. Interacted with the End users, Designers, Developers and Project Manager to get a better understanding of the Business Processes.

Worked according to the activities/roles laid down in each phase of software development life cycle using agile methodology.

Served as a liaison between the Business and Ecommerce development team. Enhanced communication lines between executives, managers, and peers.

Involved in developing solutions for Customer onboarding and EDI setup for transactions like (270/271,

267, 269, 272 and 273) per Business needs.

As a scrum master involved in migration of the HIPAA 4010 to HIPAA 5010 versions.

Establish metrics and tools to achieve predictability and high quality of software in a fast paced,

challenging, and creative environment.

Review the project and identify gaps and area of improvement.

Facilitating all Scrum ceremonies and running interventions to coach and guide

Coaching and mentoring other scrum masters, individuals and teams.

Facilitator: Facilitate the team with the knowledge so that team can start the project.

Helped in preparing the overall planning of the project.

Make sure that team is following agile processes in each sprint at user story level as per the Definition of Done (DoD).

Helped team to answer all the questions on the agile process during the project execution.

Identify project risks and raise them proactively.

Mentor: Focusing on people and Continuous Improvement all the time; provide team a platform for

improvement not only during the retro but all the time.

Created a safe environment for healthy conflict and meaningful collaboration.

Identify process issues and improve them.

Helped team on estimation of the user stories and worked with team in all cerimonies like preplanning, planning, daily scrum, Review & Retrospectives.

Environment/Technology: AGILE/SCRUM, MS Outlook, JIRA, MS Visio, EDI (270/271, 267, 269, 272 and 273), MS Office, Sharepoint,Windows XP, Java, XML, Web Services, PERFECTO Mobile, Facets, SQL (TOAD), Rational Requisite Pro, UML, Load Runner, Quality Center.

Client: Independence Blue Cross

Philadelphia, USA

June 2014 – March 2015

Business Analyst


Involved in HIPAA 5010 migration project which includes new claim processing systems IBC for HIPAA 5010 EDI transactions.

Worked closely with Product Owner, Stake holders and Cross functional teams.

Conducted Scrum Ceremonies like Sprint Planning,Daily Stand – Up, Sprint Retrospectives and

Review meetings, Release planning and demos.

Helped the team maintain SCRUM artifacts like product backlog, sprint backlog and burndown

metrics, velocity and backlog tracking.

Assisted product owners with release planning, product backlog and product refinement.

Responsible for all aspects of Claim Center enhancements in ServiceNow to support of the

organization's need to use the current Claims Management System to drive improved

efficiency and effectiveness in all aspects of claims adjudication.

Involved in the evaluation of feasibility of the system design and requirements.

Prepared test plans with detailed test steps, involved in testing and defect tracking.

• Involved in User Acceptance Testing to ensure changes are implemented in ongoing sprint.

Environment/Technology: UML, SDLC, Agile/SCRUM, JIRA, MS Office, BPMN, FACETS, MS Visio, ERWIN, Enterprise Architect, SQL/Oracle 10g, XML, SharePoint, Java, J2EE, Web Services, XML, XSD, HTML5, CSS3, Java Script.


Pittsburgh, PA AUG 2013 - MAY 2014

Business Analyst


Involved in projects around CMS compliance, Medicare, Medicaid worked extensively on new product / services.

Developed a plan that defined the primary goals and objectives of the project.

Analyze user stories and segregated them into high level and low level.

Prepared product backlog working with product owner and other SME.

Prioritize user stories and assigned to different sprints.

Facilitated daily stand ups and managed task board with user stories and board.

Prepared and tracked burn down charts and velocity charts for timely delivery of projects.

Integrated corresponding module into the system using Pharmacy Benefits Management (PBM).

Facilitated customer requirements gathering through developing relationships with key stakeholders,

conducting workshops at the customer site and remotely.

Involved in various complex custom client requirements for new capabilities and product

enhancements to compete in the marketplace and will be critical to retention and new business.

Responsible for gathering the requirements for Client front end applications, Customer services

applications and on custom reports posted to Client websites.

Worked with NCPDP 5.1 and D.0 Mail/ Retail/ direct claims, 835 transaction claims.

Responsible for managing the change controls, worked closely with development and testing teams

to estimate the impact within a strict delivery dates.

Environment/Technology: Agile, Java, XML, Java Script, Web Services, Oracle, SQL, TOAD, Rational Requisite Pro, MS Office, MS Visio,

Caliber RM, MS Project, SharePoint.

Client:Nthrys Biotech labs

Hyderabad,India. MAY 2012 - APRIL 2013

Business Analyst


Involved in documenting functional specification, detail design and implementation.

Conducted JAD sessions with stakeholders to analyze needs, requirement and resources.

Designed and prepared detail document and functional specification.

Validated the result using PL SQL in Oracle SQL Developer and TOAD.

Providing guidance to development team for development (Coding), Testing, Documentation

and User Training.

Came up with methods to reduce risks of releasing new upgrade to the system in production

by doing a controlled new feature (upgrades).

Played a key role in the planning, testing, and implementation of system enhancements and


Leading cross-functional project teams with change management, project planning, organizing,

directing, controlling, and resource management within matrix environment using SDLC tools,

and Agile/Scrum to deliver quality outcomes on schedule within budget align with client’s e

xpectations and business needs.

Primary responsibility for QA, training, and User Acceptance testing (UAT) planning and management.

Environment/Technology: Agile/Scrum Methodology, Java, XML, Java Script, Facets, Web Services, Oracle, SQL, TOAD, Rational Requisite Pro, MS Outlook, MS Project, MS Office, MS Visio.

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