Virtual Assistant

MARIA CRYSTAL MONTILLANA

Address: Unit#*, #** P. Faustino St. Punturin, Valenzuela City 1447 Philippines Mobile: 092*-***-****

Email Address: *****************@*****.***

Skype ID: crystal.montillana

SUMMARY OF SKILLS AND CAREER HIGHLIGHTS:

E-Commerce- For 8 months, as a Data Entry Specialist/Officer-in-Charge/ Admin Assistant. Responsible for assuring the 5 selling platforms (Amazon, E- Bay, Newegg, Bonanza, Walmart, JET) are up to date by uploading items, answer customer service via the website/email, guarantee to follow procedures and guidelines of each selling channels so we don’t lose our account and be banned as a seller. Admin Assistant- More than 8 years of handling clients/company emails. Housekeeping management. Liaison to warehouse and logistics of the company. HR Functions- 4 months of conducting interviews for applicants and prepare applicants to get on board. Equipped the newly hired employees by creating training materials they will use then train them.

Customer Service/Call Center Agent- 1 year as an agent via phone by assisting customers to get a flight/or change their flights. Almost 9 years of responding to customers' emails regarding the product, tracking details, refunds, exchanges, and returns.

Inventory Management- More than 8 years of execution by rendering the creation of PO’s, invoices, receipts, Billings. Making sure to replenish whatever is being used up and will diminish in a few days by setting a target number to which we follow so we would know when is the best time to reorder or remanufacture. Email Marketing- creating newsletter content to schedule for an email blast. Staff Assistant- for Marketing, Claims (as a processor) and Underwriting Departments. EMPLOYMENT HISTORY:

Company Name : HATASHITA ENTERPRISES

Position Title : HOME-BASED VIRTUAL ASSISTANT

Employment Period: JANUARY 2018 UP TO PRESENT

Responsibilities : SAME AS THE LAST JOB BELOW WITH ASSISTFORCE LLC

Company Name : ASSISTFORCE LLC

Position Title : HOME-BASED VIRTUAL ASSISTANT (HATASHITA ENTERPRISES)

Employment Period: NOV 2009 UP TO DEC 2017

Responsibilities :

1. Administrative / Executive Functions

● Handled and screened email correspondence on client’s behalf

● Respond and handles emails

● Scheduled and confirmed appointment.

● Did customer service e.g. Reply to general inquiries

● Did bookkeeping through QuickBooks

● Manage client’s calendar using Ical, Google Calendar

● Prepares weekly & monthly reconciliation of invoices, sales receipts versus payments from Authorized.net & Paypal.com

● Processed orders via webgility then transmits them through Desktop Import/ Export Utility, lastly through Scribebase.

● Monitored projects through Trello and Google docs.

● Used Dropbox and Google Drive to store files.

2. Marketing / Publicity / Media

● Newsletter/ Email blast to clients ( Icontact. Constant Contact & Mailchimp)

● Detailed task per client

● Website Management (editing, data entry)

Company Name : CRAZY4TANK, LLC

Position Title : GENERAL VIRTUAL ASSISTANT/DATA ENTRY SPECIALIST Employment Period: OCTOBER 2016 TO JUNE 2017

Responsibilities :

1. Administrative / HR/Executive Functions

● Handled and screened email correspondence on client’s behalf

● Respond and handles emails

● Did customer service e.g. Reply to general inquiries, refunds & returns.

● Handled different selling platforms (Amazon, eBay, Newegg, JET, Walmart, Shopify)

● Monitored projects on hubstaff as a Manager

● Conducted interviews for applicants and prepare them to get on board.

● Equipped the newly hired employees by creating training materials they will use then train them.

● Prepared and sent the total time spent of each employee every cut off

● Used Google Drive to store/edit files.

2. Marketing / Publicity / Media

● Detailed task per client

● Website Management (editing, data entry)

● Ecomdash Inventory Management

● Wow Lister as a lister for eBay

Company Name : Telus International, Philippines

Position Title : FRONT DESK ASSOCIATE

Employment Period: NOV 2008 TO MAY 2009

Responsibilities :

1. Administrative Functions

● Handles all administrative and clerical functions for reception areas of the Company

● Receives calls and routes them to concerned parties.

● Routes outgoing and receives incoming documents and faxes for forwarding to respective individuals.

● Ensures the cleanliness, order, and general upkeep of the reception area in close coordination with other support groups (i.e. Facilities Engineer, Service Support, Maintenance, Security).

Company Name : Sykes Asia, Inc.

Position Title : Administrative Assistant

Employment Period: May 2008-August 2008

Responsibilities :

1. Administrative Functions

● Answering phone calls, assisting requesters in their query for conference room reservation.

● Monitoring of office and pantry supplies, lockers and pedestal issuance, preparation of logistics for special events and client visit

● Handles photocopying and binding of training materials.

● Consolidation of monthly reports (office supplies and consumables).

● Assist site improvement and beautification

● Manage maintenance personnel. Inventory Management of consumables and office supplies. Housekeeping Management.

● Performs tasks that may be assigned from time to time

● Logging of incoming and outgoing documents on/off site. Company Name : Advanced Contact Solutions, Inc.

Position Title : Call Center Representative (US based Airline Company)

Employment Period : Dec 2005 to Feb 2007

Responsibilities :

● Provided superior service via phones by applying proper telephone etiquette to satisfy various customer situations and effectively meets commitments to customers.

Company Name : Sterling Global Call Center

Position Title : Trainee

Employment Period : May-June 2005

Responsibilities :

● Engaged in outbound deals by selling different home needs and remedies. Company Name : Cooperative Insurance System of the Philippines Position Title : Underwriting Assistant, Staff Assistant, Claims Processor, Marketing Specialist

Employment Period : Feb 2002 to June 2004

Responsibilities :

Underwriting Assistant:

● Processes applications for insurance and computes the corresponding premium dues

● Computes commissions/administrative expenses and prepares premium refund vouchers.

● Issues evidences of insurance coverage such as insurance certificates, master policy contract and others.

Staff Assistant

● Arrange travel schedules of the Group Manager/Regional Manager/Project Officer.

● Compiles/types reports; drafts correspondence.

● Maintains confidential files and official records

● Attends to minor administrative and business details in the office.

● Acts as a custodian of all properties, equipment, supplies and records in the office

● Answer telephone calls and gives information to callers; places outgoing calls Claims Processor

● Receives records and encodes notices of loss, checks completeness of pertinent documents necessary in processing claims.

● Prepares letters for denied/disapproved claims and deficiency requirements and monitors compliance thereon.

● Records claims check releases. Assist compilation of claims statistics. Marketing Specialist

● Engaged dealings with prospective clients to market our products and services, helping to improve the present marketing plans and to be more knowledgeable in preparing plans.

EDUCATIONAL ATTAINMENT:

Polytechnic University of the Philippines

Sta. Mesa, Manila

Bachelor in Cooperatives 1997- 2002

Major: Cooperatives (Business Studies/Administration/Management) CHARACTER REFERENCES:

Shallemar Pacalna- Facilities Supervisor at Telus International Philippines Email: **************@*****.***

Phone #: 092********

Nina Claiben Palivino- Business Manager at Audere Coaching & Consulting (Worked at Assistforce as VA and HR)

Email: ****@******.***.**

Phone #: 046*******

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