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Customer Service Sales

Sharjah, Sharjah Emirate, United Arab Emirates
March 18, 2020

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A competent and reliable individual who can cope efficiently under pressure to ensure great customer service is delivered and to achieve the Company’s objectives and business targets.


Name. : Isaac Kariuki Macharia

Date of Birth : 1st January, 1986.

Languages : English, Swahili, French &Chinese.

Marital Status : Single

Hobbies : Travelling, Swimming, Socializing & Reading inspirational books.

Nationality : Kenyan

Contacts : +971-*********.

Availability : One Month Notice.

Email Address :

Personal Profile

A reliable, practical and confident problem solver with excellent organizational skills who communicates comfortably and clearly at all levels both in speech and writing. Enjoys providing superlative service to customers, operates effectively under pressure and always pays attention to details. Takes a flexible approach to work, uses own initiative and functions well as a member of a team. Willing to undertake any necessary further training and now seeking an opening where existing and potential skills may be utilized to fullest extent.

Key skills / Qualities

A polite but firm approach when dealing with difficult guests.

The ability to work as part of a team

Sensitivity towards people who are anxious or upset

Ability to interact with people from multiple back grounds

Excellent presentation skills and flexible

Time management and multitasking

Self-confident, reliable and trustworthy

Work History.

1.SKECHERS July 2018 to date.

Job Position: Sales Associates.

Duties and Responsibilities;

Interacted with approximately 30 customers daily, building strong customer base through providing personalized product guidance, resolving issues, following up on purchases, and opening new accounts.

Drove sales through up selling products based on customer's past purchases and preferences.

Assisted in marketing efforts while building rapport with customers by inviting them to special store events.

Performed daily department tasks including stocking, creating merchandise displays, remerchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions.

Provided comprehensive follow-up, often going between customer and vendors to resolve issues, and tailoring resolutions to meet customer needs.

Achieved daily sales goal by cross selling and promoting additional products and services, and

Built rapport with customers by asking probing questions and utilizing effective listening skills

Multi-tasked between assignments, computer screens, and computer applications to complete

Trained new employees on basic customer service techniques and procedures; increased

Collaborated with managers, team members, and vendors to achieve the company’s target.

2.Swahili Beach Resort 5* (Kenya) May 2013 to January 2014

Job Position: Concierge.

Duties and Responsibilities;

Meet, Greet and Welcome the guests with a cocktail drink.

Assist with guest luggage and escort the guest to the reception desk to check in.

Organize special functions such as VIP cocktail receptions.

Brief the guests about the hotel facilities and the surrounding community.

Make guests reservations for air or other forms of transportation when requested, obtain necessary itinerary tickets.

Organizes special function as directed by the management.

Arrange secretarial and other office services.

Contact roomed guests periodically to ascertain any special needs.

Handle guests complain and solve problem to the degree possible.

Handle guest’s luggage during check in and check out.

3. Salt Restaurant Dubai July 2016 to date

Position; Barista / Waiter.

Duties and Responsibilities;

Make and serve specialty coffee and tea beverages

Speak and interact with both new and regular customers

Maintain a clean and sanitized work station

Follow health and safety guidelines

Adhere to recipes and presentations for food and beverage items

Be punctual and able to observe regular and consistent attendance

Contribute to a positive team environment

Education & Qualifications:

1.November 2008 – July2010

Daystar University Institute, Kenya

Higher Diploma in Tourism and Hotel management.

Modules Covered

History and Social-Cultural Aspects of Tourism.

Principles of Tourism practice.

Tour guiding and operation Techniques.

French, Chinese and Project Management.

Communication and Tourism Law.

2.January 2012 - March 2012

Mombasa Technical Training Institute

Completed training on Proficiency in professional Tour Guiding

3.February 2002 - November 2005.

Miharati Secondary School.

Attained certificate in Secondary Education. (KCSE)


March 2015, Americana food Company, Employee of the month.

January 2013, Certificate of training in Food and Beverage Production.

September 2012, Certificate of Achievement in French and Chinese Language

November 2008, Craft certificate in Business Technical Education Programme (TEP)

November 2012, Certificate of Attendance in Tourism Sector Skills Training.

Life Skills


Swimming and Diving.

Ball games

First Aid training.

Basic knowledge of using fire extinguishers.


Available upon request.

Contact this candidate