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Customer Service Manager

Potsdam, NY, 13676
March 18, 2020

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Ashley N. Lyon

Potsdam, New York *****

Ashley_Lyon@ HYPERLINK ""icloud HYPERLINK "".com



●Excellent Sales Skills

●9+ Years of customer/client service experience

●8+ Years of reception/clerk experience

●Certificate of class completion for cosmetology course (1000 hrs)(NY)

●Certificate of class completion for CNA course(NY)


Night auditor 06/2019 to present

Fairfield by Marriott Canton, NY

•Accounting and finance for hotel

•Backing up computer systems

•Setting up food stations

•Running all positions such as finance, front desk, maintence, and sometimes housekeeping

•On duty manager during night shifts

Night auditor 08/2018 to 03/2019

Clarkson inn Potsdam, NY

•Accounting and finance for hotel

•Calculating hotel revenue

•Setting up breakfast

•Night clerk

•Guest services

Waitress 04/2018 to 08/2018

Pizza Hut Potsdam, NY

•Placing orders

•Customer service

•Food sanitation skills

Beauty Advisor 07/2017 to 11/2017

Carson’s Columbus, IN

•Provided beauty tips and techniques to customers

•Matched make up to best suit customers’ skin tones

•Meeting sale quotas daily, weekly, and monthly

•Customer service

•Accepting cash, credit, and debit card payments

Patient Registration Clerk 10/2016 to 12/2016

Massena Memorial Hospital Massena, NY

•Patient registration

•Checking patient mail in

•Alphabetizing patients mail

•Distributing mail to patients

•Time management

•Training on medical terminology

•Training on hospital computer systems

•Patient/client care

Patient Registration Clerk 10/2015 to 03/2016

Canton-Potsdam Hospital, Potsdam, NY

•Patient registration

•Data entry

•Faxing & Mail room

•Patient access

•Monthly meetings for up to date laws/knowledge

•Time management Education

•Sending and receiving mail

Nail Technician/Assistant manager 06/2013 to 05/2016

Natural Nails Salon & Spa, Massena, NY

•Client services

•Performing cleansing techniques to clients

•Placing orders for products weekly

•Sending out invoices

•Providing a clean, sanitary space for relaxation

•Business Management

High School Diploma St. Lawrence High School 2013

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