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Front Desk Officer

Location:
Davao City, Davao Province, Philippines
Posted:
March 17, 2020

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Resume:

JACKYLYN GANTALAO CADANO

Prk.Gumamela,Brgy.Tigbao Maragusan Comval Province,Philippines

Contact number: +639*********/090********

Email address: adccga@r.postjobfree.com

I am adaptable, hardworking and clearly dedicated individual who has an ambition to succeed in any given environment, I like to learn new things and ideas that can enhanced my skills into competitive experiences. I am always pushing my limits to do multi-tasking role to have an outcome of best quality. I get along well with others with also working efficiently on my own.

I am seeking a position where I can develop and excel while giving my best to an employer.

Education:

Elementary: Tigbao Maragusan Elementary School

Secondary: Mapawa Maragusan National High School

College: Informatics Technical Institute of Maragusan

Bachelor of Science in Hotel and Restaurant Management (HRM)

Character Reference:

1. Ms.Anelyn Ramos - HR (RITZ HOTEL)-093********

2. Ms. Lindsey Ocba - Manager (Homitori Davao)-099********

3. Ms. Iris Mandagway - Supervisor (Homitori Davao) -095********

On the job training:

MY HOTEL DAVAO- Food and Beverages Services/Dining Department

MY HOTEL DAVAO - Kitchen Department

MY HOTEL DAVAO - Housekeeping Department

HAVEN’S PEAK HIGHLAND RESORT

- Food and Beverages Services

HAVEN’S PEAK HIGHLAND RESORT

- Housekeeping Department

National Certificate II (NCII):

- Food and Beverages Services NCII

- HOUSEKEEPING SERVICES NCII

- TABLE NAPKIN FOLDING

- TABLE SKIRTING

Working Experience:

Housekeeper

Homitori Davao

F. Bangoy Street corner Sta. Ana Avenue, Davao City 8000

September 3, 2013- March 2016

Responsibilities:

-Cleans the rooms

-Change guestroom and bathroom linen.

-Make guest room beds.

-Replenish guest supplies.

-Answer guest requests promptly on the floor.

-Responsible for collecting guest laundry.

-Handover lost and found articles if any found in the room

-Replenish maids cart with supplies for the next shift

-Arrange and stock the pantry with linen and supplies.

Front Desk Officer

Homitori Davao

F. Bangoy Street corner Sta. Ana Avenue, Davao City 8000

March 2015- Up to Present

Responsibilities:

-Greet guests and patrons as they arrive

-Ask if guests have a prior booking

-Manage the registration process

-Ask for identification and ensure that the provided credentials are accurate

-Handle guest check-ins and check-outs appropriately

-Operate hotel switchboard, take calls and provide information and transfer calls

-Manage accurate accounting of all rooms

- Provide guests with room keys and call for bellboys

-Take reservations over the telephone, through emails and in person

- Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel direction

- Refer guests to appropriate departments to resolve complaints or provide suggestions

-Compute bills and take payments

-Provide guests with directions around the hotel

-Contact housekeeping and maintenance departments when a problem is reported

- Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them

-Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

Service Crew

DUCKIN DONUTS

-MAY 2013 TO AUGUST 2013

Responsibilities:

-Take orders of a customer

-Prepare the utensils to be used by the customer

-Clean service or seating areas

-Clean or sanitize work areas, utensils, or equipment.

-Receive and process customer payments



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