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Manager Desktop Support

Vasant Nagar, Karnataka, India
March 17, 2020

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A distinguished Information Technology Manager with 18+ yrs experience in Project Management. Expertise in managing projects within Information System, Telecommunications, Customer Service and Manufacturing Environment. Solid background in directing programs to Enterprise Resource Planning (ERP) and web based applications. Proven ability to bridge technology and business goals to provide productive solutions. Experienced interfacing with key business units including Marketing, Finance, Operations, Human Resources, Manufacturing and Engineering in multi-cultural globe arena.

Areas of Expertise:

-Project Management -Infrastructure Management -IT Support

-SLA Management -IT Staff Development & Motivation -Citrix Administration

-Intranet Portal Management -SAP Implementation -Team Leading

-MS Dynamics Implementation - POS Implementation


June ’16 – Nov’18 at YOKOGAWA INDIA LTD. in Bangalore as Head MIS

Presently my role involves, proactively communicating with organizational representatives for their IT related issues and act as a single point of contact for IT implementation, maintenance and support. My Role also includes planning, budgeting, operations and controls in line with company’s mission and objectives. Working closely with the key decision makers in other functions to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization.

Project Management

oImplementation of SAP ECC 6.0 having modules Finance, PS, MM, SD, PP across YOCOGAWA INDIA LTD.

oDevelopment of Quality module, Project left over stock and implementation.

oDevelopment and implementation of E-Service module which caters to Customer Service department end to end.

Infrastructure management.

oManaging the business requirement for Hardware (Storage Systems, Backup Solutions, PCs, Printers, Exchange & SAP Servers …)

oImplemented IDS, Seamless networking, SCCM & End point security.

oManaging multi-location IT infrastructure. Established Communication Links (VPN, Leased Line) to connect Head office, Regional offices Global Affiliates and warehouse.

oDesktop Apps,Operating system and M365.

oManaging a team of people consisting of system engineers, DBA,System administrators and technicians

oSLA definition, implementation, monitoring and reporting

oCurrently we are in the process of implementing SDWAN

oCurrently we are in the process of Migration of M365 to Cloud.

Nov’10 – Jul’14 at SaudiCast in Riyadh as Head ERP Implementation (IT Head)

Key Deliverables:

Led team that provided maintenance, support and implementation of Microsoft Dynamics having modules of Finance, Trade and Logistics, Production, HR & Payroll, Service, Inventory, quality and EP across.

Took full-circle approach of improving team morale, standardizing delivery of IT services, and improving both customer and inter-departmental relationships. Built the highest performing team of IT Specialists in the Organization as evidenced by continuously exceeding Service Level Agreements (SLAs)

Used extensive ERP implementation experience to analyze business policies and processes; deployed best practice solutions that aligned with business goals.

Extended the service life of legacy systems with minimal increased overhead and impacts to users. Reacted to increased in-house support of out-of-warranty computers by improving inventory controls, increasing staff training and workspace.

Co-developed root cause analysis process to get beyond symptoms of mission critical service interruptions. Identified underlying source of problems, and recommended solutions that were approved by the management, successfully implemented, and highly effective.

Prepared departmental budget for IT service management. Included variables and complexities such as operational changes, organizational changes, facilities changes, and proposed projects to build realistic budgets with attention to financial constraints.

Managing multi-location IT infrastructure. Established Communication Links (VPN, ADSL) to connect Head office, Regional offices and warehouse. Desktop Apps and operating system (Email System, MS Office & OS).

Implementing VOIP across HO and branches.

Migrated from legacy program to MS Dynamics 2009

Jul’05-Nov’09 at Next Retail India Ltd., Mumbai as Senior Manager-IT

Key Deliverables:

Responsible for Asset Health Management and CAPEX handling for new assets.

Giving Training, Authorization to the Users. Responsible for Hardware, redundant connectivity for all the Shops (200 Own and 260 Franchises), Branches, Warehouse and HO.

Looking after the administration of LAN setup and software up gradation as per the requirements.

Accountable for Tivoli Backup Management, new store and distribution center roll out.

Key Highlights:


oSAP IS-Retail as a Backend and SAP POS (Customised Screens) as Front-End.

oSAP POS (Customised Screens) across 200 own shops and IS-Retail at 30 Branches & Warehouses.

oSAP IS-Retail (FICO) in PlanetM Company.

oSAP IS-Retail in Plugin Sales India Ltd

oTally 9.0 ERP System at franchises show rooms with synchronization at the end of the day. Also implemented FUTURA (POS) a German product across India.

oDesktop conferencing for giving training to IT Coordinators.

oHRMS, a web based attendance.

oCentralized Helpdesk for all SAP related issues, hardware issues, networking and portal issues.

oImplemented CIN across all the states.

oMPLS VPN connectivity across all locations.

oBarCode system in all the outlets and warehouse's across the organization.

Actively involved in;

oDesigning corporate web site.

oSizing and procurement of the IBM servers, Firewall, Computers and all other hardware.

oCustomization of the SAP.

oMigration from Tally to SAP IS Retail and FUTURA to SAP IS Retail

Jun’00-Jun’05 at Videocon International Ltd., Aurangabad as Assistant Manager-MIS

Key Deliverables:

Looking after the administration of LAN & WAN networks.

Accountable for the up-gradation of Legacy software as per requirement.

Organizing user training in SAP.

Projects Handled:

Designing of reports & BDC programs for Data upload and data extraction as per company requirement in SAP.

Data transfer from SAP to Legacy system.

Maintaining WAN setup consisting of ISDN, Leased Line, and VSAT for branches and Head Office.

System for Authorizing, Learning and tutoring.

Implemented successfully SAP 4.0B in South Zone (8 Branches).

Migrated from Foxpro based software to SAP 4.0B

SAP Exposure


Data transfer from SAP to Legacy system.

Involved in System Designing and deployment of the Database structures.

Designing in database Extraction from SAP Server and deploying at SQL end.

Transferring data from SQL of SAP end to SQL of Legacy system end through ASP.

Uploading data from SQL to Legacy system In FoxPro.

Developed ABAP reports like Stock Ledger,Material Movement,Purchase register,Sales summary/Detail,BDC’s for uploading prices & Masters, Credit/Debit Note register/ Summary, Sales officer wise collection etc..

Aug’98-Jun’00 at Nilgiries Super Market Retail Chain, Mysore as E.D.P In-charge

Key Deliverables:

Preparing various sales, purchase and MIS Reports.

POS Administration

Accountable for administration of LAN setup and software upgradation as per the requirements.

Designing of databases and creating reports using SQL Server.

Giving access to users, data and maintaining security.

Jun’97-Aug’98 at Kaynes Solar Energy Systems, Mysore as E.D.P. In-charge

Key Deliverables:

Designing Software for Maintaining Inventory System.

Maintaining Inventory Database in FoxPro. Rendering Desktop Support.

Jun’96-Jun’97 at Hotel Dasaprakash Paradise, Mysore as System Administrator

Key Deliverables:

Managing and helping in debugging the Hotel Management Software.

Infrastructure Management. Rendering Desktop Support.


Languages Basic, FORTRAN, Pascal, COBOL, C

Programming Tools Visual Foxpro, Dbase, Foxbase, ABAP/4

Packages MS Office, MS Project

RDBMS (BackEnd) M.S.SQL 6.5,2005,2008

Web Tools HTML, Front Page

ERP SAP R/3 4.0B (Modules: S&D, FI-CO, MM,BI)

SAP IS Retail Version ECC6.0

MS Dynamics 2009, Tally 9.0, POS

Operating Systems Windows9x, Windows2000, Windows XP, MS-DOS, Windows Me

Network Novel Netware 3.12, Windows NT, Windows 2003 Server, Windows 2008 R2 Server, Citrix XENAPP 6.5

Hardware Printers (Dot Matrix, Inkjet, DeskJet & LaserJet), worked on Data Switches, PSTN Modems (Internal & External), ISDN Modems, VOIP telephones, Routers (Zyxel, Cisco), Firewall, IBM Servers


B.Sc. (Computer Science) at Mahajana’s College, Mysore, Karnataka in the year 1995


Completed One Year Course in Certificate course in TULEC.

ITIL V3 Certified. ITIL Registration Number: 3551562.

Microsoft Certification Id: 8398111

Microsoft® Certified Technology Specialist (MCTS)

MCTS Windows Server® 2008 Active Directory: Configuration

MCTS Windows Server® 2008 Applications Infrastructure: Configuration

MCTS Windows Server® 2008 Network Infrastructure, Configuration

MCTS Windows® 7, Configuration

Microsoft® Certified IT Professional (MCITP)

MCITP Windows® Server 2008, Server Administrator

MCITP Windows Server® 2008, Enterprise Administrator

Microsoft Business Solution- Id: 8398111

Microsoft® Certified Solutions Associate (MCSA)

Microsoft Dynamics® AX 2009 MorphX Solution Development.

Microsoft Dynamics® AX 2009 Installation & Configuration.

Microsoft Dynamics® AX 2009 Development Introduction.

Microsoft Dynamics® AX 2009


Title “Student Information System” in TULEC. Project Comprises of Details about Students Studying at TULEC.


Project details



Team Size Handled

Next Retail India Ltd.

Implemented Tally in all the stores, branches, warehouses and HO across India.

Project Manager

PAN India


Next Retail India Ltd.

Implemented FUTURA a German POS Software solution across all the stores in India

Project Manager

PAN India


Next Retail India Ltd.

Implemented SAP IS-Retail Ver ECC 6.00 - Retail having modules FICO, MM, SD and BI and Integrated with POS software.

Project Manager

PAN India


Plugin Sales India Ltd.

SAP IS-Retail Ver ECC 6.00 - Implemented SAP IS - Retail having modules FICO, MM, SD and BI

Project Manager

PAN India



Implemented Micrsoft Dynamics in the Group having Finance,Trade & Logistics, HR & Payroll, Production, Quality, Lean CRM, Enterprise Portal & Service Management.

Project Manager




Date of Birth 25th February, 1975

Languages Known English, Kannada, Tamil and Hindi

Address B-6,IIIrd Floor,Sharavathi Premia,7th Cross, 3rd B main road,Someshwara Nagar, Near

Aiyyappan temple, Bangalore - 64

Contact this candidate