Roberto Carlos Gaitan

*** ******** ******

Allentown PA, 18101

Cell Phone: 210-***-****

E-Mail:adccei@r.postjobfree.com

Summary qualifications

Manage and coordinates operational planning efforts related to cross-business integration of the program plans and/or projects.

Consult with senior and executive management and serves as a liaison to internal and external partners on department and enterprise strategies.

Facilitated strategic and operational planning and implementation processes to assure that management is knowledgeable of process, goals, objectives and strategies.

Monitors, coordinates, documents, and communicates progress toward achievement of business goals, objectives, strategies and action plan results.

Provided advice and guidance, and negotiates approval of communication materials with executive management and Subject-Matter-Experts.

Ensures communications meet established standards of appearance and content and that all logistical requirements are satisfied.

Supports and advises management through research and analysis of internal/external business data including industry best practices and competitive information.

Apply expert knowledge of project/program management to ensure efforts meet defined objectives, follow a structured timeline and are delivered on-schedule and within budget, including dashboard monitoring, metrics synthesis and quality assurance methods.

Assists with the establishment and oversight of vendor performance measurements.

Assists with developing strategies and programs to ensure a high level of vendor efficiency.

Offers insight to the Executive Management Group in regard to vendor performance, reports results, and identifies opportunities for improved performance.

Monitors the program and/or project deliverables and assists with early warning detection, problem triage, solution development and implementation.

Manages a highly matrixed environment and builds and maintains relationships with senior level executives.

Manages personnel and associated hiring, career planning, counseling, performance appraisals, disciplinary actions, and resolution of personnel issues and provides professional/technical coaching and guidance to the team.

Skills

Independent self-starter with the ability to handle multiple priorities, strong attention to detail and highly organized with proven results in a fast-paced environment.

Critical thinking ability; can understand all the information available, tie it all together and create reports with proven experience presenting to senior management and BOD.

Excellent verbal and written communication skills with the ability to present information in differing degrees of detail and form depending on the audience

Strong analytical, problem solving, critical thinking and decision-making skills with a strong sense of urgency combined with time management skills.

Excellent collaboration, negotiation, facilitation and conflict management skills.

Ability to define results and communicate in a matrix environment.

Advanced skills in Microsoft Office. (Exel, PowerPoint, Word etc…) .

Proven work experience influencing others to initiate a recommended course of action to solve a problem or increase efficiency.

Employment

Walmart E-Commerce Inbound area manager 01/20-present

Communicate with (or to) individuals or groups verbally and/or in writing (e.g. customers, suppliers, associates).

Identify associate, customer, and/or supplier concerns

Implement the business plan for area of responsibility

Maintain quality and safety standards in area of responsibility

Monitor and manage productivity of area of responsibility

Supervise and develop associates and leaders in area of responsibility

Amazon Inbound/Outbound Area Manager- 6/2017-01/20

Oversee over 156 associates through induction/sortation processes

Implemented standard work processes required by the Amazon network

Oversee the delivery of Amazon orders to customers

Build, optimize, and assign delivery routes on shift

Communicate with and respond to Amazon Customer Service associates on delivery exceptions and requests

Notifies Team Leaders of operational goals and gains their commitment.

Support Amazon operations leadership team in daily operations management of the delivery station, including route assignment, leading meetings, and communicating with internal and external suppliers.

Troubleshoot problems through to resolution, escalating as necessary

Provide vacation coverage for other managers

Review and update SOPs as required

Participate in Lean/Kaizen, Black Belt, and other Operational Excellence initiatives

Ensures that Facility is in compliance with internal and external policies, procedures, guidelines, and governance

Majority of the time spent using independent judgment in making employment-related business decisions, and effectively recommend such decisions including but not limited to product and department related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding or otherwise engaged in resolving Partner-related matters

Triumph Group NAAS Division Quality Assurance Manager 2010-2017

Defined and performed process proofing and product audits for site wide aircraft

Review technical data packages to identify any requirements needed

Implement lean process to avoid safety concerns and perform routine audits

Drive quality to prevent the occurrence of defects

Developed 7 Quality assurance specialist inspectors for site wide aircraft inspections

Responsible for 56 personnel in fuel tank maintenance operations, scheduling, and budgeting.

Developing and implement policies that ensure effective completion of area functions.

Complete documentation as required of customer

Assist in developing short and long term goals and strategies.

Regulate work flow to ensure maximum efficiency with personnel

Oversaw design and implementation processes

Negotiated bids for maintenance tasks with customer

Identified and generated new business development to produce annual 56% profit margins

Monitored and supervised overall program quality and anticipated potential schedule or priority delays and initiated plans for alternative actions

Coordinated closely with related departments to maintain schedules and enforce necessary changes and revisions to make schedule

Proactively identified and remained actively involved in critical situations that can impact operations and service to customers

Aviation Production Manager USN 2000-2010

Responsible for 178 junior peers in military operations

Oversaw over all flight operations as maintenance operations controller

Troubleshoot using schematics and records to perform routine maintenance on multiple aircraft platforms

Overall quality assurance leading supervisor of the detachment and safety officer for all ground safety manners ensuring all standard operating procedures are being followed

Performing as a aircraft technician and collateral duty inspector. Directly supervised personnel on accomplishing phase and routine maintenance as aircraft technician removing and replacing aircraft parts.

Educational Background

Bachelor of Arts, Business Management

Hallmark Institute of Technology July-April 2015

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