Roberto Carlos Gaitan
Allentown PA, 18101
Cell Phone: 210-***-****
Manage and coordinates operational planning efforts related to cross-business integration of the program plans and/or projects.
Consult with senior and executive management and serves as a liaison to internal and external partners on department and enterprise strategies.
Facilitated strategic and operational planning and implementation processes to assure that management is knowledgeable of process, goals, objectives and strategies.
Monitors, coordinates, documents, and communicates progress toward achievement of business goals, objectives, strategies and action plan results.
Provided advice and guidance, and negotiates approval of communication materials with executive management and Subject-Matter-Experts.
Ensures communications meet established standards of appearance and content and that all logistical requirements are satisfied.
Supports and advises management through research and analysis of internal/external business data including industry best practices and competitive information.
Apply expert knowledge of project/program management to ensure efforts meet defined objectives, follow a structured timeline and are delivered on-schedule and within budget, including dashboard monitoring, metrics synthesis and quality assurance methods.
Assists with the establishment and oversight of vendor performance measurements.
Assists with developing strategies and programs to ensure a high level of vendor efficiency.
Offers insight to the Executive Management Group in regard to vendor performance, reports results, and identifies opportunities for improved performance.
Monitors the program and/or project deliverables and assists with early warning detection, problem triage, solution development and implementation.
Manages a highly matrixed environment and builds and maintains relationships with senior level executives.
Manages personnel and associated hiring, career planning, counseling, performance appraisals, disciplinary actions, and resolution of personnel issues and provides professional/technical coaching and guidance to the team.
Independent self-starter with the ability to handle multiple priorities, strong attention to detail and highly organized with proven results in a fast-paced environment.
Critical thinking ability; can understand all the information available, tie it all together and create reports with proven experience presenting to senior management and BOD.
Excellent verbal and written communication skills with the ability to present information in differing degrees of detail and form depending on the audience
Strong analytical, problem solving, critical thinking and decision-making skills with a strong sense of urgency combined with time management skills.
Excellent collaboration, negotiation, facilitation and conflict management skills.
Ability to define results and communicate in a matrix environment.
Advanced skills in Microsoft Office. (Exel, PowerPoint, Word etc…) .
Proven work experience influencing others to initiate a recommended course of action to solve a problem or increase efficiency.
Walmart E-Commerce Inbound area manager 01/20-present
Communicate with (or to) individuals or groups verbally and/or in writing (e.g. customers, suppliers, associates).
Identify associate, customer, and/or supplier concerns
Implement the business plan for area of responsibility
Maintain quality and safety standards in area of responsibility
Monitor and manage productivity of area of responsibility
Supervise and develop associates and leaders in area of responsibility
Amazon Inbound/Outbound Area Manager- 6/2017-01/20
Oversee over 156 associates through induction/sortation processes
Implemented standard work processes required by the Amazon network
Oversee the delivery of Amazon orders to customers
Build, optimize, and assign delivery routes on shift
Communicate with and respond to Amazon Customer Service associates on delivery exceptions and requests
Notifies Team Leaders of operational goals and gains their commitment.
Support Amazon operations leadership team in daily operations management of the delivery station, including route assignment, leading meetings, and communicating with internal and external suppliers.
Troubleshoot problems through to resolution, escalating as necessary
Provide vacation coverage for other managers
Review and update SOPs as required
Participate in Lean/Kaizen, Black Belt, and other Operational Excellence initiatives
Ensures that Facility is in compliance with internal and external policies, procedures, guidelines, and governance
Majority of the time spent using independent judgment in making employment-related business decisions, and effectively recommend such decisions including but not limited to product and department related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding or otherwise engaged in resolving Partner-related matters
Triumph Group NAAS Division Quality Assurance Manager 2010-2017
Defined and performed process proofing and product audits for site wide aircraft
Review technical data packages to identify any requirements needed
Implement lean process to avoid safety concerns and perform routine audits
Drive quality to prevent the occurrence of defects
Developed 7 Quality assurance specialist inspectors for site wide aircraft inspections
Responsible for 56 personnel in fuel tank maintenance operations, scheduling, and budgeting.
Developing and implement policies that ensure effective completion of area functions.
Complete documentation as required of customer
Assist in developing short and long term goals and strategies.
Regulate work flow to ensure maximum efficiency with personnel
Oversaw design and implementation processes
Negotiated bids for maintenance tasks with customer
Identified and generated new business development to produce annual 56% profit margins
Monitored and supervised overall program quality and anticipated potential schedule or priority delays and initiated plans for alternative actions
Coordinated closely with related departments to maintain schedules and enforce necessary changes and revisions to make schedule
Proactively identified and remained actively involved in critical situations that can impact operations and service to customers
Aviation Production Manager USN 2000-2010
Responsible for 178 junior peers in military operations
Oversaw over all flight operations as maintenance operations controller
Troubleshoot using schematics and records to perform routine maintenance on multiple aircraft platforms
Overall quality assurance leading supervisor of the detachment and safety officer for all ground safety manners ensuring all standard operating procedures are being followed
Performing as a aircraft technician and collateral duty inspector. Directly supervised personnel on accomplishing phase and routine maintenance as aircraft technician removing and replacing aircraft parts.
Bachelor of Arts, Business Management
Hallmark Institute of Technology July-April 2015