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Loan Customer Service

Jefferson City, MO
March 17, 2020

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yaNancy M. Johnson

**** *** ** ***** ****

St. Louis, MO 63141



Enthusiastic and highly methodical loan processor with 10-15 years’ experience managing the mortgage and other loan filing and processing, credit report, and desktop underwriting verification. Demonstrated ability to maintain good relationships with clients, real estate agents, and seniors to ensure timely processing and submission of applications.


National Financial & Accounting Operations Center/RD December 2014 – January 2020

Cash Receipts Processor/Cash Management and Borrowers Assistance St. Louis, MO

Process cash received from a variety of sources such as unapplied reports, retail wholesale lockbox suspense, auto post rejects, and processing payment reversals

Research tasks, congressional/escalated tasks, and requesting from field offices, State Offices, and other areas within Rural Development

Process unapplied reports, hard to find (HTF) payments

Audit and global note accounts accurately, post or reverse payments, including using correct date of credit, late charge payments, assessments, reversals, and correct fee posting

Balance teller totals for all posted items

Ensure that late charge payments, assessments, reversals, and administration adjustments properly executed

Complete special projects, (including testing), and any other duties as assigned

Print teller totals into One Note and completing the batch control sheet daily, as well as completing daily status report by close of business each day

Completed WEB TA by last day of pay period

Pinonear Recruiting/Bank of America May 2012 – November 2013

Settlement Specialist I/Quality Reviews & Post Closing St. Louis, MO

Performed various administrative and support functions including adherence to Real Estate Settlement Procedures Act, preparation and distribution of loan files

Ensured accuracy and completeness of executions, resolution of document errors, reviewing loan funding conditions

Submitted documents for recording and acting as intermediary between client/borrower/notary to meet loan funding deadlines

Verified all critical documents are compliant with state-specific requirements

Organized and maintained files, records, manuals, and other related material

Reviewed all outgoing correspondence for formal, punctuation, and grammar

Responded to customer requests for information

Nancy M. Johnson Page 2

Wells Fargo Bank, NA September 2011 – March 2012

MTG Interim Loan Document Specialist St. Louis, MO

Responsible for supporting real estate closing transactions by providing a high level of customer service

Communicated with both internal and external customers including lenders, borrowers, notaries, vendors, attorneys, and county offices

Working knowledge and expertise of mortgage loan documents and recording requirements at the various countries nationwide

Demonstration of basic knowledge of systems and tools

Processed external and internal payoffs for old mortgages and lines of credit

Accountable for meeting hourly and time-sensitive production goals with accuracy and professionalism

Resolved closing issues that may impact signing and funding dates

Compiled documents for closing packages including preparation of title documents and settlement statement

Assisted Loan Officers regarding mortgage loans and followed up with clients to collect all documents necessary to close loan, worked efficiently and effectively due to the sensitive time constraints required for closings

Accountemps/Wells Fargo Bank November 2010 – February 2011

Loan Documentation Specialist/Loan Closer St. Louis, MO

Responsible for performing a variety of loan documentation duties on complex loans, using comprehensive knowledge of policies and procedures for loan products

Processed, closed, and compliance on loans; reviewed completed loan file packages against system data

Corrected errors to loan packages and/or system data, and obtained missing information which resolved exception processing issues

Maintained continuous communication with loan offices, title companies, and settlement agencies to make sure guidelines are within company’s rule and loan closed

Ordered required verifications, documentation and subsequent follow ups; Reviewed credit reports for delinquencies and “AKA” names. (Also Known As)

Reviewed insurance verifications as far as telephone number, company’s name, if the agent’s name is correct, policy number, and if the borrowers paid their insurance and taxes prior to the closing date and provided appropriate information to staff, loan officers, title companies, and borrowers

Gathered state specific forms, tax informational and other payoffs

Followed up with lender, if modifications are required, calculated title fees, transfer taxes, recording fees, and payoffs.

Nancy M. Johnson Page 3

Hi-Tec Associates/Boeing Travel Accounting May 2006 – November 2009

Operations Accountant St. Louis, MO

Reconciled corporate credit cards, discovered discrepancies, and created account analysis for total cost and budgeted

Processed payments and charged to department charge lines, verified from queries relating to financial data from travel and expense cards from travel and expense cards from Travel manager.

Resolved questions regarding charge numbers and cost allowance issues with guidance from the group finance department

Audited variety of accounting documents, including invoices and travel expense claims for correctness and completeness

Created, edited, and maintained electronic and written communication through Bars Ticket, teamed with client to ensure customer satisfaction, follow up calls, and resolution of potential concerns

Sorted and prepared documents for imaging and settle disputes regarding monthly charge card statements

Settled disputes regarding monthly charge card statements, provided appropriate information to policies, procedures and regulations

Processed 50-100 documents a day with 100% accuracy and completeness

EDUCATION: St. Louis Community College Florissant Valley

Applied Accounting

Bachelors of Science Degree

Alcorn State University

Major: Administrative Office Management/Secretarial Science

Alcorn State, MS

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