ROBERT M. PANICCO
Senior Manager has delivered top line and bottom line growth
Critical thinker with a hands-on work ethic and management style
Versatile leader with cross-functional and transferable skills in several industries
Strong oral and written communication skills anchored by the ability to listen and respond
Resourceful problem solver with Quality Assurance experience to drive customer satisfaction
Action Plans – Budgets/Forecasts - Business Metrics
Change Management - Client Management - Cost Controls
Negotiations - Operational Excellence – P/L Ownership
Road Warrior - Safety Programs - Sales Growth
Service Levels - Staff Development - Strategic Plans
Teamwork - Various ERP Systems - Working Capital
SMS Assist, LLC, Charlotte, North Carolina 2017-2020
Senior Client Services Manager
Managed and visited a broad client base across the Southeastern section of the United States, performing site visits, performance surveys, and business reviews.
Provided daily feedback to Operations Team of each visit, with specific attention on service improvement and revenue opportunities.
Assisted other team members across the country during periods of heavy activity in order to meet client deadlines and during inclement weather events.
Managed schedule and travel expenses to provide maximum number of quality visits efficiently.
Maintained team activity reporting for Senior Management Group on a monthly basis.
RMP Consulting, Huntersville, North Carolina 2008-2016
RMP performed various management functions on a contract/consulting basis:
SMS Assist, LLC, Field Client Services Manager, Chicago, Illinois – Led to full-time position
Premier, Inc., Vice President, Charlotte, North Carolina – US Foods/Sysco potential merger
BakeMark USA, General Manager, Burlington, New Jersey – Mitigated union certification
Restaurant Depot LLC, Branch Manager, Charlotte, North Carolina – Management re-organization
Heritage House Fabrics, LLC, Chief Financial Officer, Concord, North Carolina – New building
Compass Group USA, Inc., Director of Finance, Charlotte, North Carolina – Rebate recoveries
Robert M. Panicco
Performance Food Group, Charlotte, North Carolina 2005-2007
Regional Vice President
Developed detailed action plans with senior management teams to achieve operating income plan and maximum return on working capital (East Region was highest performing region in the company).
Shared best practice information between locations and regions to generate improvement in profits, cash flow, and customer service levels.
Partnered with the executive management staff from each location to provide solutions for inventory shrink, bad debts, service levels, customer retention, and turnover.
Managed accounting, auditing, and forecasting for 6 locations in the East Region ($1.3 Billion in sales and over $40 Million in operating profit).
Enhanced compliance with Sarbanes-Oxley (SOX) procedures and narratives through collaboration between management staffs and internal audit group.
U.S. Foods, Inc., Omaha, Nebraska 1999-2004
Improved bottom line by an average of 50 basis points per year by guiding all departments (Sales, Operations, Procurement, Finance, and H/R) to work as a cohesive team of over 150 associates.
Increased sales volume by an average of 20% per year for five consecutive years by creating a winning attitude that provided quality service to the customers and timely rewards to the employees.
Reduced service level errors by over 50% within six months of initial focus through training to correct the root cause of the errors. The improved service levels increased employee morale and fueled sales growth.
Revitalized a business into a stable, profitable organization during the first year. Spearheaded culture change from reactive to proactive with an emphasis on service and productivity.
Managed a senior management staff of five vice presidents with total employment of 165 associates. Developed a workplace culture that focused on teamwork.
Directed day-to-day and long-term business operations including P/L performance, efficient use of company assets, execution of corporate initiatives, and strategic planning.
Performance Academy at UNC Chapel Hill Kenan-Flagler Business School – Presented and published a white paper on profitable sales growth.
Sales Training to Achieve Results Series, Concept Selling Theory, Basic Employment Law Seminar, Employee Development Skills Workshop, Introduction to S.T.E.P.S., Pro-Customer Selling Skills
Bachelor of Science, Business Administration
The Pennsylvania State University – University Park, Pennsylvania