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Employee Relations Customer Care

Qibla, Kuwait City, Kuwait
March 19, 2020

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Personal Summary

A highly committed and self-driven HR & Administration Supervisor, who thrives in fast paced and pressured environments. Vastly experienced and mature with nearly 7 years’ experience in HR.

A passionate coach who achieves outstanding results consistently; able to communicate at all levels. Enjoys leading and supporting others to become a successful team. Very commercially aware ensuring HR Strategy alignment with Business needs.

Ibrahim Elmekawey

HR & Administration Supervisor

Phone: +965-********

Email :

Date of Birth : 01/01/1990

BA Of Commerce Mansoura University

Nationality: Egyptian

Kuwait Driving License

Marital status: Married

Transferable Visa 18


Advanced Future Group International General Trading & Contracting Co

Unit Head – Human Resources – July / 2019 to Present

Talent Acquisition

- Managing the end-to-end Talent Acquisition/ Recruitment process with a focus on strong partnerships with hiring managers and best-in-class candidate experience.

-Implemented standardized interview methodologies (including behavioral interviewing techniques) to ensure consistent evaluation of talent develop networking tools to engage and establish a pool of qualified talent for vacant positions.

-Manage all the recruitment process.

Compensation and Benefits

-Manage policies, pay and benefits for over 500 staff in multiple pay scales

-Set up and Bench marked Salary Bands / grades for all employees

-Arranged employee reward schemes

-Completed Employee surveys and action plans to improve culture

-Negotiated Employee annual pay awards and budgets with Main Board of Directors to ensure Employee engagement and control budget costs.

Talent Management

-Develop performance management system, job description, performance appraisal succession planning and training strategy.

-Exposure to Talent Management processes and career development methodologies

Employee Relations

-Implemented and managed all aspects of Labour Law, using HR policies

-Develop and manage an in house discipline, warning, misconduct termination procedures ensuring fair and legal practices and compliance with labor law.


-Establish and manage Government Relation, Accommodation Unit,Transportation Unit, Insurance and General Services Unit.

-Set up the proper system for the entire administration department in order to ensure delivering outstanding services for the operation and reducing the cost.

Alghanim International General Trading & Contracting Co. W.L.L

HR Officer – Jan/2018 to March/ 2019.

-Participate in a small team of personnel in an effective and efficient way and coordinate with all units of HRD to provide HR service to projects.

-Deliver an effective generalist HR service through efficient planning and execution of work processes including coordination of airport pickup, salary advances and completion of joining formalities for new employees.

-Coordinate with HR Administration Unit for medical/residency formalities of new employees.

-Act as a focal point for employee issues including grievances, discipline and vacation.

-Follow up the demobilization phase of a Project/transfer of employees between Projects.

-Audit and verify timesheets against project manning lists and attendance/leave reports.

-Prepare over time sheets.

-Prepare Leave Application & Leave balance.

-Prepare Indemnity.

-Prepare and release payroll.

Accommodation Coordinator

-Provide accommodation for new arrivals (staff and labors).

-Conduct unplanned camp audits for hygiene & compliance.

-Monitor and distribute work for camp personnel and residents.

-Manage services and negotiate contracts for accommodation including short and long-term leases and rentals.

Industrial Electrical Projects Company (IEPC) (Switchgear Manufacture) – Kuwait

HR & Administration Officer ( From 02/2014 Up to 12/2017)

Set up from scratch and managed the HR & Admin processes and systems, Coaching and advising the Senior Management team on all aspects or HR.

HR & Admin Officer

-Reviewing the policy on a regular basis to meet the company requirements according to the global instruction and keep the organization in compliance with legislation

-Establish job descriptions for employees and vacant positions

-Ensure compliance with the recruitment strategy to ensure meeting business recruitment requirements

-Manage the manpower planning process and ensure adherence to the manpower budgets and appropriate staffing levels

-Maintain the monthly talent acquisition dashboard report to stand on the KPI's of the recruitment department

-Screen candidates for vacant corporate positions and manage the hiring process, manage the selection process and negotiate packages with candidates

-Hold employees’ personal files & populate the HR system database with all HR information

-Manage personnel functions such as disciplinary procedures and appropriate corresponding paperwork/documentation

-Support line managers in creating a culture of employee engagement based upon the company culture.

-Ensure compliance with local law and Group policy throughout the employee lifecycle

-Advises management and supervisors on employee relation issues.

-Conducts employee investigations and ensures consistency in resolution of employee relations issues

-Budget, prepare, secure management approval and implement corporate training plan

-Arrange and conduct the people review session and support the managers in preparing for succession plan accordingly

-Manage all the training process

-Supervising all administration work and personnel department, residence renewal, transfer, cancellation,work permits, new work visas, commercial visas passport expiry dates,air tickets & all related matters with ministry of social Affairs.

-Prepare warning letters, termination/resignation letters, salary certificates and other correspondence as required.

-Maintain strict of documentation and employees’ records.

-Renewal registering Company licenses at the concerned authorities, registering Company’s authorized signatories, MOSAL monthly salary certificate, and all licenses of Company certificates with government ministries.

-Review payroll attendance sheets.

-Prepare over time sheets.

-Prepare Leave Application & Leave balance.

-Prepare Indemnity.

-Prepare and release payroll.

Administration Officer & Accountant

Al-Ahliea For Chemical Fertilizers (From 08/2011 – Up to 11/2013)

- Supervising all administration work and personnel department.

-Create project accounts in the accounting system

-In charge of Accounts Receivables Section.

-Confer with receivables staff regarding unpaid contract billings

-Following up Store balance and all issuing material, customers’ delivery notes & invoices – customer’s payment & monthly reconciliation.

-Following up Store balance and all issuing material for Production and finish product to customers.

-Maintain project-related records, including contracts and change orders



Bachelor of Commerce - Accounting


Mansoura University



Trainings &Skills


-Oracle (ERP)

-ICDL - Peach tree (accounting program)

-H.R Certificate - Language skills (Conversation 2 & 3)

-Dynamics AX Software (Microsoft ERP)

-Certificate in Advanced Technical Analysis – American University Egypt

-Certificate in Developments in laws the General Organization for Social Insurance (GOSI ) in Kuwait

-Certificate from HARVEST International College general English level 6, English conversation levels 2,3, Sales, Marketing, Customer care,Communication skills, Team Building .

-Starting studying the CMA Certified Management Accountant

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