Customer Service Assistant

AMITH CASTELINO

Bur Dubai, Dubai, U.A.E

Mobile: +971-*********

adcc38@r.postjobfree.com

SUMMARY

To secure a challenging career with dynamic, servicing, progressive organization in order to utilize my abilities, knowledge and personal acumen and with integrity contribute in the development.

EDUCATION

Diploma in ITI from St. Mary’s Udupi in 1997

Higher Secondary Education from St. Lawrence Junior college, Udupi in 1995

Secondary Education from St. Lawrence High School, Udupi in 1993

OFFICE SKILLS

Office Management

Records Management

Database Administration

Calendaring Attention to Detail

Deadline-Oriented Confidentiality

Time Management

HIGHLIGHTS

Valid UAE driver license(Manual No.3)

Basic computer knowledge, widows, MSOffice, Word Excel and Emails

Clean driving record

Perfect attendance record

Customer oriented

Can handle work pressure

Completed Defensive Driving Course from (EDI)

Flexible in work timings

Punctual and dedicated

Handle documents carefully and maintain confidentiality.

Good verbal and written communication skills

EXPERIENCE

Driver cum Office Asst;

Nov 2015 to Oct 2019 AL Gurg Unilever LLC, DUBAI, U.A.E

Monitoring Vehicle Issue salik, fuel card Log Book etc.

Coordinating with the other departments and Salesperson.

Plan delivery routes.

Handle documents carefully and maintain confidentiality

Monitor the stock in and out, safely and efficiently moving and handling items and keeping stock records.

Sorting, batching and filing documents

Review invoices, maintains records and performs periodic inventories

Preparing time sheet of the staff.

Making photocopies of documents and distributing them.

Maintaining proper documents like receipt and issue.

Resolves problems or complaints presented by staff and users/customers.

Collects Check and Cash from The Customers and Hand over To Account Depart.

Maintain an effective working relationship with all staff.

EXPERIENCE

Driver Cum Sales Assistant

May 2013 to Nov 2015 AL Gurg Unilever LLC, DUBAI, U.A.E

Executed daily pre-trip safety inspections on all equipment

Verified and completed required documentation and reports

Managing cash and payment systems in accordance with company procedures.

Collected cash and checks and maintained required documentation

Followed dispatch instructions and communicated with dispatch as required, including delays, arrivals, and equipment problems

Communicated with customers to determine pick-up or delivery needs

Monitor the stock in and out, safely and efficiently moving and handling items and keeping stock records.

Excel at accurately labeling freight, monitoring inventory, calculating and verifying quantities, and using computers to maintain records and track shipments within high-volume warehouse environments.

Delivers efficient and friendly customer service

Solicit additional business from customers and provide leads for potential sales opportunities

Ensure all merchandise is clean and in operating condition prior to delivery

Perform routine service calls, product exchanges, and assist with merchandise

EXPERIENCE

Warehouse Operator

Jan 2011 to May 2013 AL Gurg Unilever LLC, DUBAI, U.A.E

Delivers efficient and friendly customer service

Extremely reliable and safety conscious with solid experience in warehouse operations to include loading and unloading shipping and receiving; order picking / packing; staging and stocking.

Monitor the stock in and out, safely and efficiently moving and handling items and keeping stock records.

Excel at accurately labeling freight, monitoring inventory, calculating and verifying quantities, and using computers to maintain records and track shipments within high-volume warehouse environments.

Sustained zero safety hazards by proactively maintaining clean and organized warehouse environment.

Handled shipping of high-value items with zero instances of damaged goods.

EXPERIENCE

Service Coordinator & Assistant store in-charge

Apr 2007 to Oct 2010 PRO MOTORS / AL AIN RACEWAY

Opening job cards with respect to the service schedules or repairs

Programming Jet Ski & jet boats with B.U.D.S (ROTAX engines).

Collecting payments and getting it deposited in the bank with co-ordination with accounts section & submitting the invoice’s to the accounts department.

Coordinating with the spare parts departments for the availability of spare parts.

Assisting in taking stock of spare parts & arranging it accordingly.

Coordinating with the warranty department in case of any warranty jobs.

Coordinating with the workshop team for the estimation of any repairs or service and informing the customers accordingly.

Preparing invoices, day to day reports and submitting it to the workshop manager.

EXPERIENCE

Service Engineer

May 2006 to Mar 2007 Samco International Trading Co. (Abu Dhabi Shipping Agency)

Attending complaints & service of batteries.

Visiting the clients periodically as per the schedule for the maintenance.

Changing the faulty product if under warranty.

Preparing a service log and submitting to the management.

PERSONAL DETAILS

Name - Amith Castelino

Nationality - Indian

Passport number - P8085544

Date of Birth - 24-Dec-1976

Gender - Male

Marital Status - Married

Language Known - English, Hindi, Konkani, Tulu & Kannada

Visa Status - Company Visa

DECLARATION

I hereby declare that the above-mentioned statement is correct & true to the best of my knowledge & belief.

Amith Castelino

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