P R O F I L E

Deadline-driven and highly organized

administrative professional with experience

in a fast paced environment looking for a

similar role. Capable of handling multiple

projects at a time with minimum

supervision. Motivated to offer the highest

quality of services with a complete focus on

client’s satisfaction.

S K I L L S

Customer Relations

Time Management

Maintain Confidentiality

Projects Coordination

Report Writing and Editing

Office Protocols and Procedures

Supportive Teamplayer and

Leader

Calm and decisive under pressure

Complaint / Issue Resolution

Competency in Microsoft

Packages

E X P E R I E N C E

November 2015-

November 2019

PROJECT COORDINATOR –LIWA CONTRACTING AND

GENERAL MAINTENANCE, ABU DHABI, UAE

Preparing submittals and logsheets (materials,

documents, shop drawings, subcontractor and

consultant) for client’s approval.

Obtaining start to work permit and gate passes for the projects team.

Monitors progress of the project in collaboration with the Project Manager and Project Engineer. (progress of work, manpower, material usage and cost)

Conduct follow-up with team members to ensure

tasks are on track.

Ensuring project deadlines are met.

Determining project changes and ensuring all team members are updated about the changes.

Coordinating with the procurement team for the

delivery of materials.

Preparing final documentation for site hand over and completion certificates.

Preparing proforma invoices, delivery notes, tax invoices, expense statement and follow up project

payments from the client and sales.

Assess project risks and issues to provide solutions where applicable.

Orders and keeps an inventory of supplies.

Monitoring the enquiries according to the scope in order to regret it or to be quoted.

Reviewing contracts/ LPOs received from the client if the descriptions, quantities, amount and payment

terms are in accordance to the submitted offer.

Preparing attendance sheet of the labors and

engineers.

A contact person between our labors, drivers and site engineers for office/ HR related files and proceedures.

Performs other duties assigned.

March 2013-

September 2015

RECEPTIONIST – KINGSGATE HOTEL (MILLENNIUM &

COPTHORNE HOTELS) ABU DHABI, UAE

Welcome guests and delivers excellent customer

service at all times.

Process all guest reservations, including guest follow up, obtaining all necessary information and

accurately entering it into computer system.

Keep up to date with current promotions, hotel

pricing, services and facilities to be able to provide information to guests while maximizing the bedroom sales.

LIANA ERIKA SANTOS

P R O J E C T C O O R D I N A T O R

Al Wahda Area

Abu Dhabi, UAE

+971-**-***-****

adcc10@r.postjobfree.com

E D U C A T I O N

2005-

2009

2001-

2005

1995-

2001

BACHELOR OF ARTS MAJOR IN

POLITICAL SCIENCE

FAR EASTERN UNIVERSITY,

MANILA, PHILIPPINES

SECONDARY EDUCATION

PASIG CATHOLIC COLLEGE,

PASIG CITY, PHILIPPINES

PRIMARY EDUCATION

COLEGIO DE STA. ANA,

TAGUIG CITY, PHILIPPINES

P E R S O N A L D E T A I L S

Date of Birth : October 11, 1988

Nationality : Filipino

Marital Status : Married

Religion : Roman Catholic

Language : Filipino and English

Visa : Visit Visa

Ensure telephone standards, take messages

accurately and ensure that they are delivered

promptly.

Process guest check in and out

Veify and imprint credit cards for authorization or completion using electronic acceptance methods.

Handle cash, make change and balance an assigned cash.

Ensure that cash report is balanced and closed at the end of the shift with remittance envelop dropped in the cash vault.

Maintain a high standard of personal hygiene, with specific attention to appearance, hair care, dress code and items of uniform supplied by the hotel.

Keeping the reception area clean and tidy at all times.

Update the shift log during and at the end of the shift detailing all the necessary activities.

Receiving LPO’s and make sure that the details are correct before sending confirmations.

October 2010 –

February 2013

CASHIER – ABU DHABI COOPERATIVE SOCIETY,

ABU DHABI, UAE

Provides excellent customer service.

Proper cash handling.

Scanning items and giving exact change to the

customer.

Transact all the refunds, returned and exchanged items.

Prepares accurate day to day sales report.

Maintain an awareness for all promotions on going. June 2009 –

October 2010

DATA ENCODER– PHILIPPINE HEALTH INSURANCE

CORPORATION (PHILHEALTH), PHILIPPINES

Check the necessary information needed to be

entered in the computerized system.

Assign temporary code for the claims without

code/s.

Encode data from the claims documents including

hospital name, membership number, patient's

name, hospital code, etc.

Generate reports of claims received and other

documents necessary to transmit claims received to other units.

Generate necessary report and documents such as

routing slip, validation report, benefit voucher,

benefit payment notice, return to hospital or sender, etc.

Attached validation report print outs to the hospital claims

Generate reports of validation to be transmitted to other units.

Check all the data in validation report such as series number, patient’s name, hospital name, room and

board, hospital code, amount and other details

necessary for processing the claims.

Contact this candidate