P R O F I L E
Deadline-driven and highly organized
administrative professional with experience
in a fast paced environment looking for a
similar role. Capable of handling multiple
projects at a time with minimum
supervision. Motivated to offer the highest
quality of services with a complete focus on
S K I L L S
Report Writing and Editing
Office Protocols and Procedures
Supportive Teamplayer and
Calm and decisive under pressure
Complaint / Issue Resolution
Competency in Microsoft
E X P E R I E N C E
PROJECT COORDINATOR –LIWA CONTRACTING AND
GENERAL MAINTENANCE, ABU DHABI, UAE
Preparing submittals and logsheets (materials,
documents, shop drawings, subcontractor and
consultant) for client’s approval.
Obtaining start to work permit and gate passes for the projects team.
Monitors progress of the project in collaboration with the Project Manager and Project Engineer. (progress of work, manpower, material usage and cost)
Conduct follow-up with team members to ensure
tasks are on track.
Ensuring project deadlines are met.
Determining project changes and ensuring all team members are updated about the changes.
Coordinating with the procurement team for the
delivery of materials.
Preparing final documentation for site hand over and completion certificates.
Preparing proforma invoices, delivery notes, tax invoices, expense statement and follow up project
payments from the client and sales.
Assess project risks and issues to provide solutions where applicable.
Orders and keeps an inventory of supplies.
Monitoring the enquiries according to the scope in order to regret it or to be quoted.
Reviewing contracts/ LPOs received from the client if the descriptions, quantities, amount and payment
terms are in accordance to the submitted offer.
Preparing attendance sheet of the labors and
A contact person between our labors, drivers and site engineers for office/ HR related files and proceedures.
Performs other duties assigned.
RECEPTIONIST – KINGSGATE HOTEL (MILLENNIUM &
COPTHORNE HOTELS) ABU DHABI, UAE
Welcome guests and delivers excellent customer
service at all times.
Process all guest reservations, including guest follow up, obtaining all necessary information and
accurately entering it into computer system.
Keep up to date with current promotions, hotel
pricing, services and facilities to be able to provide information to guests while maximizing the bedroom sales.
LIANA ERIKA SANTOS
P R O J E C T C O O R D I N A T O R
Al Wahda Area
Abu Dhabi, UAE
E D U C A T I O N
BACHELOR OF ARTS MAJOR IN
FAR EASTERN UNIVERSITY,
PASIG CATHOLIC COLLEGE,
PASIG CITY, PHILIPPINES
COLEGIO DE STA. ANA,
TAGUIG CITY, PHILIPPINES
P E R S O N A L D E T A I L S
Date of Birth : October 11, 1988
Nationality : Filipino
Marital Status : Married
Religion : Roman Catholic
Language : Filipino and English
Visa : Visit Visa
Ensure telephone standards, take messages
accurately and ensure that they are delivered
Process guest check in and out
Veify and imprint credit cards for authorization or completion using electronic acceptance methods.
Handle cash, make change and balance an assigned cash.
Ensure that cash report is balanced and closed at the end of the shift with remittance envelop dropped in the cash vault.
Maintain a high standard of personal hygiene, with specific attention to appearance, hair care, dress code and items of uniform supplied by the hotel.
Keeping the reception area clean and tidy at all times.
Update the shift log during and at the end of the shift detailing all the necessary activities.
Receiving LPO’s and make sure that the details are correct before sending confirmations.
October 2010 –
CASHIER – ABU DHABI COOPERATIVE SOCIETY,
ABU DHABI, UAE
Provides excellent customer service.
Proper cash handling.
Scanning items and giving exact change to the
Transact all the refunds, returned and exchanged items.
Prepares accurate day to day sales report.
Maintain an awareness for all promotions on going. June 2009 –
DATA ENCODER– PHILIPPINE HEALTH INSURANCE
CORPORATION (PHILHEALTH), PHILIPPINES
Check the necessary information needed to be
entered in the computerized system.
Assign temporary code for the claims without
Encode data from the claims documents including
hospital name, membership number, patient's
name, hospital code, etc.
Generate reports of claims received and other
documents necessary to transmit claims received to other units.
Generate necessary report and documents such as
routing slip, validation report, benefit voucher,
benefit payment notice, return to hospital or sender, etc.
Attached validation report print outs to the hospital claims
Generate reports of validation to be transmitted to other units.
Check all the data in validation report such as series number, patient’s name, hospital name, room and
board, hospital code, amount and other details
necessary for processing the claims.