**th September **** - **th November ****

**rd February 2015 - 08th August 2018

PRIYANKA BONGE

**/***, ****** **-** society, S. V. Nagar, Ramtekdi, Pune- 411013 928-***-**** & 915-***-**** adcby9@r.postjobfree.com

CAREER OBJECTIVE

Seeking a position at our company where I can maximize my 4+ years of management, quality assurance, program development, and training experience.

EXPERIENCE

Amdocs/HCL Technologies

Senior Engineer Product Support

Smart chat executive for B2B, troubleshooting, handling exceptions, order management, professional email writing and fixing bugs Capita (Mark & Spencer and O2)

Senior Executive

Allocating work to all the advisors, in different profile. Cascading updates to the floor during meeting.

Support provided to all the team mates by resolving their queries Ensured adequeate floor support and hand holding for advisors and new joiniers. Suggested and implemented process related improvement ideas. EDUCATION

Abeda Inamdar College

Bachelor in Computer Applications

60%

2013

Pune University

HSC

55.83%

2010

Utkarsha English Medium High School

SSC

64.15%

2008

TECHNICAL SKILLS

Microsoft office: course completed and have working knowledge. ACHIEVEMENTS & AWARDS

Managed a high volume work load within a deadline-driven environment and with good quality. Helped company to attain the highest customer service ratings. Build a good rapport, listen, clarify and managed the conversational flow. PERSONAL STRENGTHS

Listening more than speaking.

Willingness to learn new things and accepting mistakes. Accepting challenges.

Work hard to achieve the targets in given time.

To deal and interact with people diplomatically.

PRIYANKA BONGE

PERSONAL PROFILE

Date of Birth : 15th December 1992

Marital

Status : Married

Known

Languages : English, Hindi and Marathi

Hobby : Listening music, playing badminton, collecting stamps, coins and pens, photography and travelling (helps to know different people with their cultures and also likes to interact with people) DECLARATION

I hereby declare that the above written particulars are true to the best of my knowledge and belief.