**rd February 2015 - 08th August 2018
Seeking a position at our company where I can maximize my 4+ years of management, quality assurance, program development, and training experience.
Senior Engineer Product Support
Smart chat executive for B2B, troubleshooting, handling exceptions, order management, professional email writing and ﬁxing bugs Capita (Mark & Spencer and O2)
Allocating work to all the advisors, in different proﬁle. Cascading updates to the ﬂoor during meeting.
Support provided to all the team mates by resolving their queries Ensured adequeate ﬂoor support and hand holding for advisors and new joiniers. Suggested and implemented process related improvement ideas. EDUCATION
Abeda Inamdar College
Bachelor in Computer Applications
Utkarsha English Medium High School
Microsoft oﬃce: course completed and have working knowledge. ACHIEVEMENTS & AWARDS
Managed a high volume work load within a deadline-driven environment and with good quality. Helped company to attain the highest customer service ratings. Build a good rapport, listen, clarify and managed the conversational ﬂow. PERSONAL STRENGTHS
Listening more than speaking.
Willingness to learn new things and accepting mistakes. Accepting challenges.
Work hard to achieve the targets in given time.
To deal and interact with people diplomatically.
Date of Birth : 15th December 1992
Status : Married
Languages : English, Hindi and Marathi
Hobby : Listening music, playing badminton, collecting stamps, coins and pens, photography and travelling (helps to know different people with their cultures and also likes to interact with people) DECLARATION
I hereby declare that the above written particulars are true to the best of my knowledge and belief.