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Business Head - Hotels / Hospitality

Location:
Delhi, India
Posted:
March 17, 2020

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Resume:

RESUME SYNOPSIS

Experience is **+ years

Profile

Neelkanth Hospitality / Africa – Chief Executive Officer - Making 5 Branded hotels for them Marriott, Starwood, Hyatt and etc – I am currently in Delhi.

Best Western India – President –India - International Hotel Brand (Largest in the world), handling 28 Properties, 20 in the pipeline, Management, Franchising, Hospitality Projects .

JV of Reliance ADAG with Anant Raj limited – President – Hospitality – Projects with Marriott, Four Seasons, InterContinental Hotels, Starwood, Carlson, Banyan Tree etc. Making the Hotels, Branding them . Have existing 5 Hotels on Lease .Creating the Hospitality Vertical for the Joint venture to finish the Projects and Operate these Hotels in the next stage.

Aerens Gold Souk International Limited – President – Hospitality - Making and Running 04 Ramada Hotels(Wyndham Brand ), Running a Hotel Operating Company, Food Courts- Brand Creation and Operations, Multiplexes – Brand Creation and Operations

Cambay Hotels - Chief Operating Officer(Brands - Grand, Sapphire, Resorts) - ( 7 Owned / Managed Hotels and 03 Project Hotels)

Choice Hotels Inc., USA - Group General Manager - India Region(Brands - Clarion, Quality Inn, Comfort Inn, Sleep Inn) -(15 Management Hotels and 35 Franchised Hotels)

Best Western Hotels International Inc.,USA - General Manager - Middle east, Pakistan, India & S E Asia(Brands - BestWestern Premier, Best Western)

InterContinental Hotels, - Crowne Plaza Hotel, Delhi - Resident Manager(Brands - InterContinental, Crowne Plaza, Holiday Inn, Holiday Inn Express etc)

Starwood Hotels - Le Meridien, Delhi - Duty Manager ( Brands - Sheraton, Le Meridien, St Regus, W etc)

Core Skills - Hotel Operations

Hotel Projects

Brand Management

Quality Management

Other Skills - Brand Creation

Franchising with International Hotel Chains

Hotel Development

Hotel Deals

Green field projects in Process and done

Ramada Hotel - 110 Rooms / Chennai Ramada Hotel - 120 Rooms / Ludhiana Ramada Hotel - 120 Rooms / Cochin Ramada Hotel - 110 Rooms / Hissar Quality Inn Sabari - 120 rooms / Chennai

Cambay Grand - 180 rooms / Ahmedabad

Cambay Resorts - 65 rooms / Udaipur

A lot of Brownfield Hotels and Hotel Brand conversions done

RESUME

SHAILENDER SINGH

RP-104,MAURYA ENCLAVE

PITAMPURA

NEW DELHI-110034

E-Mail – adcby1@r.postjobfree.com

Date of Birth – 05-September -1970

MOBILE NO : +919********* / +911*********

PROFESSIONAL EXPERIENCE 20 +Years

Career Summary

Over 20 years of experience with proven abilities in Customer Service, Operations, Trainings, Auditing and Corporate Strategy. A through, dependable Customer Care professional with extensive experience in, Coordination, Public Relations and above all a Team Leader.

Am Well aware of Customer Care Industry trends, Process Designing, Strong Communication and Presentation skills, A “Can Do” attitude-to perform and achieve and overall Honest and Hard working

An ability to think strategically, complemented by strong communication to facilitate a high level of collaboration with Management at all levels.

A diligent,hands-on worker with strong team focus committed to partner the clients and the team to achieve their strategic business objective.

Key Capabilities

Corporate Strategy

Operations

Training and Orientation

Team Leader

Professional Experience

Neelkanth Hospitality / Africa - February 2016 to Present

Chief Executive Officer - I am currently in New Delhi,India.

Making 5 Branded hotels for them - Marriott, Hyatt, Sheraton and Golden Tulip hotels for the Company

Best Western India – Worlds largest Hotel Chain Headquartered in USA

(www.bestwesternindia.com, www.bestwestern.com)

August 2014 to February 2016

President - India

Reporting to the Board /USA

Responsibilities

Heading the Brand Pan India

28 Operational Properties

20 Projects in the pipeline

Feasibility Reports,Budgeting, Reporting, Planning

All legalities

Building Partnerships for improving sales

Brand Management

Project Management services

Management services in Operations

Quality and Standards maintenance with Audits

Sales and Marketing Strategies

Training and Standards Operating Procedures

Hotel Development

Standards Accounting procedures

Media and PR Management

JV of Reliance ADAG with AnantRaj limited Hospitality Company – Headquartered in Jhandewalan, New Delhi.(www.anantrajlimited.com)

August 2013 till July 2014

President – Hospitality

Reporting to the Board

Responsiblities

Heading the Hospitality Vertical of the Joint Venture

Hotel Projects – Tie up with Brands like Projects with Marriott, Four Seasons, Carlson(Regent), Banyan Tree etc for our Projects .

We have 16 Hotel sites in Delhi and NCR .

Project Management

Liaison with Architects, Interiors, Hardscaping, landscaping etc

Handling Area statements, BOQ’s, Equipment lists etc

Pre and Post Hotel Opening Audits

Feasibility Studies,

Strategic Design Inputs,

Time frames, Critical Path

International Design Standards Inputs(Concepts),

Vendor Management,

Hotel Operations – Have leased out 5 hotels

Corporate Strategy

Standard Operating Procedures Manuals, Training

Sales Strategy

Operations – Processes, Departmental Standards, Quality Management

Brand Management

Financial Projections

PR with Hospitality Funds, Consultants

Quality Inspection & Brand Identity compliance

Analyze Competition information .

Aerens Gold Souk International Limited – Headquartered at Gurgaon, India.(www.agsgroup.in)

August 2011 till July 2013

President – Hotels, Food Courts & Banquets

Reporting to Chairman

Responsibilities

Handling the Hotel Operating Company and Operate 05 Ramada Hotels

Food Courts – Brand Creation and Running Operations

Multiplexes – Brand Creation and Running Operations

Project Management – Was handling 5 Ramada Hotel projects in India which are in various stages of completion

Liaison with Architects, Interiors, Hardscaping, landscaping etc

Handling Area statements, BOQ’s, Equipment lists etc

Pre and Post Hotel Opening Audits

Feasibility Studies,

Strategic Design Inputs,

Time frames, Critical Path

International Design Standards Inputs(Concepts),

Vendor Management,

Hotel Operations – Hardcore Competence

Corporate Strategy

Standard Operating Procedures Manuals, Training

Sales Strategy

Operations – Processes, Departmental Standards, Quality Management

Feasibility Reports,Brand Management

Growth Strategy in the Region

Financial Projections

PR with Hotel Owners, Developers, Hospitality Funds, Consultants

Customer Service Policies

Loyalty Programmes and Brand Image and Strategy

Quality Inspection & Brand Identity compliance

Analyze Competition information .

Cambay Hotels – Neesa leisure - Headquartered at Ahmedabad, India.(www.thecambay.com)

June 2009 till July 2011

Chief Operating Officer – Operations, Projects, Brand Management and Quality Management

Reporting to Chairman

Responsibilities

Handling Three Brands - Cambay Grand – 5 Star, Cambay Sapphire – 4 Star, Cambay Resort – 5 Star / 4 Star

Handling 7 Operational hotels of the Cambay Chain

Project Management – Presently handling 3 Hotel projects in India which are in various stages of completion.

Liaison with Architects, Interiors,Hardscaping, landscaping etc

Handling Area statements,BOQ’s,Equipment lists etc

Pre and Post Hotel Opening Audits

Feasibility Studies,

Strategic Design Inputs,

Time frames,Critical Path

International Design Standards Inputs(Concepts),

Vendor Management,

Hotel Operations – Hardcore Competence

Corporate Strategy

Standard Operating Procedures Manuals,Training

Sales Strategy

Operations – Processes, Departmental Standards, Quality Management

Feasibility Reports, Brand Management

Growth Strategy in the Region

Financial Projections

PR with Hotel Owners, Developers, Hospitality Funds, Consultants

Customer Service Policies

Loyalty Programmes and Brand Image and Strategy

Official hotel Auditor for Global Quality Assurance for Choice International

Quality Inspection & Brand Identity compliance

Analyze Competition information .

Choice Hotels International Inc. – Headquartered at Colorado, Silver Springs, USA .(www.choicehotels.com)

March 2005 till May 2009

Group General Manager – Operations, Projects and Quality Management

Reporting to Director Worldwide in Colorado,USA

Responsibilities

Handling Four Brands - Clarion – 5 star, Quality Inn – 4 star, Comfort Inn and Sleep Inns

Handling 22 hotels of the Choice Chain in India Region including 12 Management Hotels

Project Management – Handled 15 Hotel projects in India which are in various stages of completion

Liaison with Architects, Interiors,Hardscaping, landscaping etc

Handling Area statements,BOQ’s,Equipment lists etc

Pre and Post Hotel Opening Audits

Feasibility Studies,

Strategic Design Inputs,

Time frames,Critical Path

International Design Standards Inputs(Concepts),

Vendor Management,

Hotel Operations – Hardcore Competence

Corporate Strategy

Standard Operating Procedures Manuals,Training

Sales Strategy

Operations – Processes, Departmental Standards, Quality Management

Feasibility Reports,Brand Management

Growth Strategy in the Region

Financial Projections

PR with Hotel Owners, Developers, Hospitality Funds, Consultants

Customer Service Policies

Loyalty Programmes and Brand Image and Strategy

Official hotel Auditor for Global Quality Assurance for Choice International

Quality Inspection & Brand Identity compliance

Analyze Competition information .

Best Western International Incorporated-Headquartered at Phoenix, USA .(www.bestwestern.com)

February 2004 till March 2005

General Manager/Global Quality Assurance Auditor

Reporting to Director Operations-Global Quality Assurance in Phoenix/USA

Area Responsible-Middle East, India, Pakistan and South East Asia

CROWNE PLAZA HOTEL, New Delhi- InterContinental Hotels, USA.(www.ihg.com)

December 1999 till January 2004

RESIDENT MANAGER

Reporting to General Manager

LE MERIDIEN HOTELS, New Delhi – Starwood Hotels(www.starwood hotels.com)

SEPTEMBER 1994 till DECEMBER 1999

DUTY MANAGER

Training and Seminar ’s Attended

Guest contact & Communication training by Forte Hotels

Up selling methods by Institute Meridien Paris – Forte Hotels

Train the trainer programme by Inter Continental Hotels

Revenue Management – Customer Care Perspective

Educational / Professional Qualification

Bachelors Degree in Commerce(B.Com) from Delhi University

Diploma in Hotel Management from IHM Calcutta under the aegis of Pusa / New Delhi

PGDBM in Marketing from AIMA



Contact this candidate