CARLOS ROSPIGLIOSI
Washington, DC 20003
adcbxf@r.postjobfree.com
EDUCATION
University of Central Florida, Orlando, FL Graduated December 2017
• Finance Major
Tilburg University, Tilburg, Netherlands Study Abroad Fall 2016 WORK EXPERIENCE
Avis Budget Group, Miami, FL January 2019 – January 2020
• Manage and lead one or more of the daily operations and sales functions to ensure maximization of fleet utilization, incremental revenue, customer satisfaction and employment management.
• Perform duties and provide service in accordance to establish operation procedures and company policies. Supervising the counters and service areas.
• Directing and controlling the servicing of customers at the rental counter or at the booths.
• Responsible for the development of new employees and the on-going performance assessment of current employees through coaching’s.
• Plan, direct and control the preparation of returned vehicles for the following rentals.
• Build and maintain business relationships to facilitate organizational profitability.
• Manage and analyze the Medallia portal to ensure highest levels of customer service.
• Utilize workforce planning to ensure the best possible scheduling and to monitor OT usage. Invest Quest Partners / Lifestyle International Realty, Miami, FL June – October 2018
• Obtained knowledge and expertise to find investable properties in the Miami, Chicago and New Jersey area.
• Constantly conversing and meeting with investors to help find the right property that met their requirements.
• Frequently interacting with clients, possible clients and realtors to help determine the most beneficial outcome given the current situation.
Pipo’s Travel Agency, Miami, Fl June 2014 – August 2016 (Summers)
• Completed an internship under the president of Pipo’s Travel Agency Juan Luis.
• Worked directly with the public and conversed with clients in order to determine the best possible travel destinations, transportation arrangements, and accommodations for the client's particular needs.
• Answered phones, assisted my corporate staff, attended business meetings, and answered client letters on various financial issues.
EXTRACURRICULAR ACTIVITIES
Key Club August 2009 - May 2013
Varsity Athletics June 2010 - May 2013
Stock Club September 2011- May 2013
VOLUNTEER EXPERIENCE
Southeast Homecare Co., Miami, FL November 2009 – May 2013
• Making homemade baskets during each Thanksgiving holiday and personally delivering them to lonely and elderly homebound patients.
SKILLS
Bilingual English/Spanish
Proficient with Microsoft Office Word, Excel, and PowerPoint Excellent written and oral communication skills
JDA, Medallia and Tableau