Sign in

Operations Manager

Miami, FL
March 16, 2020

Contact this candidate



**** **** ** **

Washington, DC 20003



University of Central Florida, Orlando, FL Graduated December 2017

• Finance Major

Tilburg University, Tilburg, Netherlands Study Abroad Fall 2016 WORK EXPERIENCE

Avis Budget Group, Miami, FL January 2019 – January 2020

• Manage and lead one or more of the daily operations and sales functions to ensure maximization of fleet utilization, incremental revenue, customer satisfaction and employment management.

• Perform duties and provide service in accordance to establish operation procedures and company policies. Supervising the counters and service areas.

• Directing and controlling the servicing of customers at the rental counter or at the booths.

• Responsible for the development of new employees and the on-going performance assessment of current employees through coaching’s.

• Plan, direct and control the preparation of returned vehicles for the following rentals.

• Build and maintain business relationships to facilitate organizational profitability.

• Manage and analyze the Medallia portal to ensure highest levels of customer service.

• Utilize workforce planning to ensure the best possible scheduling and to monitor OT usage. Invest Quest Partners / Lifestyle International Realty, Miami, FL June – October 2018

• Obtained knowledge and expertise to find investable properties in the Miami, Chicago and New Jersey area.

• Constantly conversing and meeting with investors to help find the right property that met their requirements.

• Frequently interacting with clients, possible clients and realtors to help determine the most beneficial outcome given the current situation.

Pipo’s Travel Agency, Miami, Fl June 2014 – August 2016 (Summers)

• Completed an internship under the president of Pipo’s Travel Agency Juan Luis.

• Worked directly with the public and conversed with clients in order to determine the best possible travel destinations, transportation arrangements, and accommodations for the client's particular needs.

• Answered phones, assisted my corporate staff, attended business meetings, and answered client letters on various financial issues.


Key Club August 2009 - May 2013

Varsity Athletics June 2010 - May 2013

Stock Club September 2011- May 2013


Southeast Homecare Co., Miami, FL November 2009 – May 2013

• Making homemade baskets during each Thanksgiving holiday and personally delivering them to lonely and elderly homebound patients.


Bilingual English/Spanish

Proficient with Microsoft Office Word, Excel, and PowerPoint Excellent written and oral communication skills

JDA, Medallia and Tableau

Contact this candidate