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Restaurant supervisor, customer service, admin support, Hospitality

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
March 16, 2020

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Abu Dhabi United Arab Emirates


Highly flexible, self- motivated and enthusiastic individual with vast experience in many different fields, bringing forth a proven track record of achievement and reputation for positive collaboration Confident, hardworking and committed to seeing results in positions with reliable and dedicated to finding a place that will benefit from my superior skill set and energetic drive. SKILLS AND CORE COMPETENCIES

Microsoft Office & Oracle System Events and Planning Organizational Customer service & Self Starter CRM & Microsoft Dynamics ERP Budgeting & accounting Problem solving inventory & supply management Omega POS, DMS, TMS Administrative support Time management Decision Making & Multi-tasking EMPLOYMENT HISTORY

Restaurant Supervisor Abu Dhabi

La Brioche

04/2010 - 10/2019


Delivered exceptional customer service, while ensuring satisfaction and guest retention.

Consistently exceeded monthly sales goals by 6 percent by training FOH staff and created featured food and beverage program.

Created a cross training program ensuring FOH staffs were able to perform effectively in all positions, helped address customer service complaints reducing number fewer than two per day.

Overhauled inventory and ordering system and created more cost effective ways focused on storage conditions techniques, resulting 5 percent decrease in losses incurred food waste.

Provided extensive health and safety training, achieving a score of 97 percent from the restaurant health inspection committee.

Supervised clerical and administration functions such as invoice, delivery note, correspondence, Monitoring attendance of the staffs, email transmissions, Data entry and file maintenance. Management Trainee Philippines

Fit Mart Mall

09/2009 -03/2010


Provided excellent customer service, maintained professional relationships with clients and resolved any customer inquiries and problematic issues.

Maximized profit by meeting sales goal while learning all phases of business and management techniques.

Performed quality control audits, inspect and evaluate service in a proactive quality assurance branch auditing role.

Undertaken a proper system of inventory control, taking up physical inventory of all stores at periodical intervals and also to maintain proper records of inventory.

Issuing materials to various departments against material requisition slips duly authorized by the respective departmental heads.

Received and training functions and operations related departments to facilitate subsequent transferability between departments and provided greater promotional activities. Bobby Basilio


Administrative Assistant Philippines

KCC Mall

03/2009 -08/2009


Overseas scheduling for all executives and manage booking for conference rooms and group workspaces.

Worked to alleviate executive overload by handling customer's interactions including walk-ins, email, and phone.

Edited and distributed company's memo on a weekly schedule.

Worked with HR department to facilitate recruitment draws and running a booth at local career fairs.

Ordered supplies, and created a system that ensured the inventory was never too low while also saving the company costs.

Reservations Agent Philippines

Apo View Hotel

04/2008 – 01/2009


Worked with online websites to fill empty rooms, which led to increase on profit by 10 percent.

Assisted clients in boking spa services, tour packages, rooms and other services at the hotel.

Coordinated with local hotels and create a network for assisting over flow issues requiring resettling clients.

Facilitated guest check in/out by providing detailed and accurate statement and processed payments.

Tracked future room availability based on reservations, developed forecasts for room revenue and occupancy. Front Office Receptionist Philippines

Marvella Plaza Hotel

10/2007 – 03/2008


Coordinated successful check in and check out procedures for all guests.

Performed various duties to provide assistance to the guest such as arranging wake up calls and making the necessary travel arrangements.

Settled Corporate Accounts and sending reports to those entities for billing purposes.

Operated switchboard and directed calls appropriately. ACADEMIC PROFILE

Bachelor's Degree in Hotel and Restaurant Management March 2004- 2008 College of Business Administration

Notre Dame of Marbel University, Philippines


Right & Economical way of using TCL products & Basic Food Hygiene Royal M Hotel, Abu Dhabi,2019 Technical Chemical Laboratories

Essential Food Safety Training Certificate Syscoms College, Abu Dhabi, 2019 Abu Dhabi Food Control Authority (ADFCA)

Community & Retailers Portal Training ALDAR HQ Building, Abu Dhabi, 2018 ALDAR Properties

Fire Safety and First Aid service Training and Awareness Musaffah South, Abu Dhabi, 2017 Jaheziya by Civil Defense


Civil Status: Single

Languages: English, Filipino

Visa Status: Visit Visa

Citizenship: Filipino

Date of Birth: March 03, 1986

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