PAMELA R. OKSANEN

St. Paul, Texas ***** • 469-***-**** • adcbwb@r.postjobfree.com

PROFESSIONAL SUMMARY

* Experienced Technical Professional: Performed multiple roles in IT as an application developer, programmer, database administrator, and analyst

* Effective Written Communicator: Wrote and edited complex and highly technical documents according to style guides, specific requirements, and overarching editorial standards

* Skilled Collaborator: Worked with peers and customers throughout project life cycles to ensure expectations were met or surpassed

KEY AREAS OF EXPERTISE

* Custom Report Building

* End-User Documentation

* Research & Analysis

* Advanced Problem Solving

* Interpersonal Communication

* Written Communication

* Software Development

* Hardware Support

* Attention to Detail

* Organization

* Time Management

* Team Collaboration

EDUCATION & PROFESSIONAL DEVELOPMENT

The University of Texas at Arlington

BS, Information Systems & Operations Management

Texas State Technical College

AS, Information Management Technology

CAREER PATH

Wylie Independent School District Technical Support 2016 – 2018

* Combined a diversity of technical expertise and strong writing skills to draft detailed instructional documentation

* Corrected and updated the inventory database for multiple campuses to restore the district technology department’s compliance for state auditing

* Entered data into the technology inventory system, tracked inventory, and kept both hardware and software updated

* Wrote and demonstrated detailed directions for teachers on existing and new technologies and procedures

Infant Swimming Resource ISR Certified Instructor 2009 – 2014

* Utilized interpersonal communication skills to interact with parents and to teach children how to swim to safety

* Ensured all accounting records were maintained while also keeping HIPAA information secure

* Used both MS Access and MS Excel to maintain a database of student addresses and progress

* Developed and administered the website and crafted flyers to increase business revenue

American Airlines Software Developer / Database Administrator 2000 – 2004

* Provided on-call database support for Equipment Inventory System, Quest, and Data Exploration applications

* Used VBA in MS Access to create a small database and craft customized reports for the Capacity Planning group

* Updated and migrated Capacity Planning, Quest Oracle databases, and Access VBA applications

* Helped create the new Odyssey GUI to replace the old Sabre command line interface. Also, created the website helpfile for the new GUI

Decision Analyst, Inc. Programmer / Analyst 1999 – 2000

* Played a pivotal role in the revitalization of the company’s in-house software that was used to design client surveys

* Developed a new survey application for Wet N’ Wild, and built an in-house reporting system with SQL Server

* Leveraged Access and Visual Basic to develop an in-house contacts application for Client Service Department

Edify / Workscape, Inc. Programmer / Analyst 1998 – 1999

* Worked collaboratively with other developers to create and install an IVR benefits open-enrollment application

* Evaluated applications prior to migration to identify and resolve any problems related to portability

* Spearheaded the migration of existing applications while also utilizing new Electronic Workforce software

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