Customer Facing - Project / Program Manager III

Lloyd Attaway

**** ******** ****, **** ** *****

*****.*********@*****.*** (C) 408-***-****

Customer Facing - Project / Program Manager III

Software / SDLC / RDBMS Development Enterprise Implementations

Quality Management Systems Administration

Experienced project / program manager offering 23 years of success leading all phases of diverse technology projects; successfully managed large project teams using Cadence Project Management methodologies to define high-quality deliverables that meet or exceed the original cost, schedule and performance (CSP) requirements.

Business strategist; use data driven analytics to plan and manage projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.

Excellent communicator; leverage technical, business and financial acumen to communicate effectively with executives and their respective teams.

Skills Summary

Project Management:

PMO experience, Custom Software Development, Database Design, RDBMS, Systems Engineering, System Migrations / Integrations, Enterprise-wide Implementations with Agile / Oracle PLM, SAP ERP, Salesforce.com CRM and Camstar MES, Cadence PM Methodology.

IT Project Lifecycle:

Strong SDLC/PMLC Background, Business Process Analysis & Optimizations, Business Requirements Documentation, including functional design mock-ups, ROI Analysis, Costing & Budgeting, Project Scheduling, Coding, Testing Dev, QA/Regression, & Production, Training / Rollout / Support / Lessons Learned

Value-Added Leadership:

Strong QMS Background, TS16949:2009 and ISO9001:2008 Certified Auditor, Corporate Social Responsibility Auditor, Direct & Cross-Functional Supv., Team Building & Mentoring, Client Relations & Presentations, Business & IT Planning using Data Driven Analytics, Vendor Management, Salesforce.com Administration, certified Kaizen Greenbelt, Proficient with MS Office Suite, SharePoint Administration and Lean Management

Career Progression

DXC Technologies, Roseville CA Nov 2017 to May 2019

Customer Facing Project / Program Manager III (Converted from contractor to full time employee) Managed multi-million dollar Release Projects for the state of California's CalWIN and CalHEERS accounts. Orchestrated the SD/PM life cycle development for multiple projects in parallel, packaging them into a Major Release Project and deploying them into production on time and within budget. Responsibilities included:

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Managing project definition and requirements documentation, project scope, plan, schedule, resources (matrix environment), testing, training, risk/issue/change management, project implementations, production hand-offs and post implementation activities (lessons learned, final reports, etc.)

Oversaw the planning, coding, development, final, quality/regression and production environment testing, as well as taking responsibility for any applicable remedial actions needed.

Mentoring individual project managers, primarily with respect to Risk/Issue Management, trouble shooting/resolving issues and using Change Control Management when necessary, all to ensure each individual project adhered to the Major Release scope and schedule.

Communication: Prepared and presented weekly Release Readiness reports to customers, company management and other stakeholders. Provided weekly dashboard updates to reflect the current status and health for each project in the Release. Prepared and provided other multiple weekly/monthly reports to Customers and Company Leadership as needed. Conducted regular communication calls with the CalWIN/CalHEERS counties to provide progress updates for the Release and the individual projects within the Release.

TEKsystems, Rancho Cordova CA Feb 2017 to Nov 2017

Customer Facing Project / Program Manager (Contractor)

Responsibilities were similar to the ones outline above in the DXC Technologies statement, but in a contractor capacity.

SPANSION LLC, (Cypress Semi 3/2015), Sunnyvale CA 2005 to 2015

Project / Program Manager

2011 to 2015: Served as IT Project Manager for all Quality System application development, adhering to sound SDLC/PMLC practices for new development projects, application enhancements, OS patches, HD/SW and security upgrades. Fully responsible for Initiating, Planning, Approving, Executing, Monitoring/Controlling and Closing all projects within defined CSP (Cost, Schedule & Performance).

Additionally, Managed TS16949:2009 and ISO9001:2008 internal and external audits and provided program management support for 24 Quality applications including the following:

Documentation Management

Corrective / Preventative Actions

Salesforce.com Case Management

Nonconforming Materials

Product Qualifications

Engineering Change Management

MRB / Deviation Management

Business Process Improvement

ISO/TS Audit Management

Records Management

RMA, Returns Management

SharePoint Administration

2009 to 2011: Assumed program ownership for 14 QMS applications, post-bankruptcy, 2009. Fully self-trained on new systems, documented processes, developed training / user documentation and trained global support sites in Europe, Malaysia and Japan. Provided business functional training and technical knowledge transfer to an outsourcing partner based in India, HCL. Managed multiple new projects and system enhancements during the same timeframe. Achieved ISO / TS16949:2009 audit certification to support dwindling global quality systems audit team.

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2005 to 2009: Transferred to Spansion from AMD primarily to manage a large project to implement Salesforce.com for customer case management, replacing an older and disparate home grown client server application. Also responsible for managing 10 existing QMS programs, daily administration, application enhancements and bug fixes.

ADVANCED MICRO DEVICES, Sunnyvale CA Pre 2005

Project / Program Manager

1996 to 2005: Assumed full-fledged PM responsibilities for several projects to manage failure coding assignments and analytics, customer product returns, process / product technology qualifications and training.

1992 to 1996: Eliminated or transitioned Quality Support team responsibilities to other functional areas and began project management training using Cadence PM. Held key assistant PM roles for new customer corrective action, device analysis and reliability qualification applications.

Performed customer specification review, General and Technical Detailed for all product lines and Quality to ensure compliance to customer requirements. Documented and negotiated waivers until business acceptance.

Achievement Highlights

Successfully managed the largest ($10 million) and most complex project ever released in the DXC CalWIN history.

Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.

Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.

Consolidated multiple redundant applications and business processes to improve customer satisfaction and reduce costs.

Defined processes and tools best suited to each project. Primarily followed the Cadence PM approach but deviated / modified depending on project specifics and client goals, creating detailed project road maps, plans, schedules, work breakdown structures and customer facing dashboards.

Employment Gap - October 2015 through February 2017

After 31 years of service with AMD/Spansion I decided to take a voluntary lay-off package after Cypress Semiconductor acquired Spansion. I decided to take a quarter off to regroup, but in January 2016 I had a rash of aging parent issues to deal with, but was able to start a new career search in late November 2016.

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