Virtual Business Assistant
Resume:
Lalyn Valiente-Olivença
Home address: Fazendas de Almeirim, Santarém, Portugal
Email address: *********************@*****.***
Skype ID: lalynvalienteolivenca
Phone number: +351-**-***-****
OBJECTIVES
To associate myself with a professionally driven and systematized organization by pursuing a dynamically challenging career that will enable me to use and enhance my organizational skills, academic knowledge, enthusiasm and ability to work well with people.
To seek for a work-life balance opportunity and experience working in full motivation thereby be part of the continued progress of the company I work with.
PERSONAL DATA
Age : 27 yrs. old
Sex : Female
Status : Married
Place of Birth : Cebu, Philippines
Nationality : Filipino
Languages Spoken : English, Filipino, Visaya
EDUCATIONAL BACKGROUND
University Degree: Bachelor of Science in Psychology
School: Southwestern University
Year graduated: 2013
Address: Villa Aznar, Urgello St., Cebu City
Achievements:
University Scholar (2009-2010; 2010-2011)
Deans' Lister (2009-2010; 2010-2011)
Commission on Higher Education Scholar
Secondary:
School: Lo-ok National High School
Address: Lo-oc Salvage, Lapu- Lapu City
Year Graduated: 2009
Achievement: School Valedictorian
Primary:
School: Labangon Science Elementary School
Address: Katipunan St., Labangon Cebu City
Year Graduatedf: 2005
WORK EXPERIENCES
Virtual Recruitment Administrator (Independent Contractor)
Learnlight
Job Duration : March 9, 2020 – Present
Address : Madrid, Spain
Job Description:
- Recruitment and Administration
- Post-Hire Tracking and Documentation
- Recruitment and Selection – Recruiting and Initial Training Support
Human Resource Business Partner - Employee Relations
vCustomer – TechMahindra Corporation
Job Duration : October 1, 2018 – May 20, 2019
Address : eBloc 3, IT Park, Lahug, Cebu City
Job Description:
- Co-facilitates New Employee Onboarding (NEO) program for new hires.
- coordinates with Sourcing and Recruitment team for headcount requirement and new hire document completion.
- Consult with line management and provide daily HR guidance
- Analyze trends and metrics with the HR department
- Resolve complex employee relations issues and address grievances
- process separation and other requests using company international HR system.
- Acts as a change agent to business through process design and approaches that support change and
transformation – striving to lead mutual processes to best practice status.
- Provide HR policy guidance
- Monitor and report on workforce and succession planning
- Identify training needs for teams and individuals
- Suggest new HR strategies
- Leads and/or supports annual HR cycle deliverables to include performance management; merit
and bonus awards; benefits enrollment; etc.
- Maintain the integrity of employee and company data
Virtual Assistant (Upwork: Part time)
Ashley N Bradley (Intuitive Business Coach)
Job Duration : April-May 2019
- admin tasks.
- monitor clients subscriptions.
- calendar management.
- assist during coach's Facebook and Instagram live.
HR Generalist
Señor San Jose Franchising, Inc
Job Duration : October 17, 2016 – September 29, 2018
Address : Nest Bldg, A.S. Fortuna St., Brgy Banilad, Mandaue City 6014
Job Description:
Handles Employee Relations
Maintains human resource information system records and compiles reports from the database.
Administers various human resource plans and procedures for all organization personnel; assists in the development and implementation of personnel policies and procedures; prepares and maintains the employee handbook and the policies and procedures manual.
Participates in developing department goals, objectives and systems.
Administers the compensation program; monitors the performance evaluation program and revises as necessary.
Handles employee government benefit transactions for Social Security System, Philhealth, and HDMF
Conducts and assist end to end recruitment effort
Facilitate Incident Reports, serve Notice to explain and administers disciplinary actions.
Assist in timekeeping.
Participates in administrative staff meetings and attends other meetings and company seminars.
Maintains company organization charts and the employee directory.
Customer Service Agent, Financial (Insurance)
Sykes Asia, Inc. Central Visayas, Philippines
Job Duration : April 18, 2016 – April 7, 2017
Address : Panagdait, Mabolo Cebu
Job Description:
Accepts inbound calls from members/subscribers concerning dental insurance benefits (EOB) and claims.
Handles website support.
Accepts inbound calls about member’s claims and tell them about the status of each and coordinate to other department or dental office if their claims are in need of reprocessing.
WEBSITE SUPPORT
2PLAY (2play888.com)
Job Duration : Nov. 16, 2015 – July 15, 2016
Address : One Hollywood Drive, Bigfoot, Lapu-Lapu City
Job Description:
monitors and resolve chat and offline inquiries and issues from various website visitors and members through Zendesk.
Send email notification as needed.
On standby for inbound call or do outbound calls if necessary (using skype)
Back and front end website monitoring
review website and report pages that needs to be edited
create articles for support page FAQ's and support related tasks.
CUSTOMER SERVICE REPRESENTATIVE (partime)
SUPPORTSAVE SOLUTIONS
Job Duration : Oct. 12, 2015- Dec. 15, 2015
Address : Robinsons Cybergate, Osmena City, Cebu
Job Description:
Handle inbound office supplies customer service and order taking calls
Provide consistent, superior service to every customer by utilizing all available tools and resources
Resolve problems and issues in a professional manner and engage with customers to identify additional needs
Ensure that customers are fully satisfied with the service provided and are offered value for money to build client’s reputation
Achieve challenging individual, team and contact center targets
EXEC. ADMIN OFFICER
JAMES CEBU DELIVERY SERVICES
Job Duration : May 11, 2015- Nov. 11, 2015
Address : MJ Cuenco, Cebu City, Cebu
Job Description:
Serves as admin and human resource personnel.
Facilitates all riders for delivery appointments
Consolidates delivery order reports
Handles company petty cash, expenses and liquidation
Answers customer inquiry and orders then deploys riders to pick-up points.
Works as an executive assistant directly reporting to the owner.
REPORTS/HR - ADMIN ASSISTANT (Contractual)
PROMO EXCHANGE INC
Job Duration : March 24, 2014- April 25, 2015
Address : Labucay, Mabolo, Cebu
Job description:
- worked as assistant to the marketing manager.
- consolidate reports from our deployed agents of our various projects.
- see to it that deadlines for reporting is been observed.
- follow up incentives for our agents as well as the budget intended for our projects.
- assist in all facets of HR in Cebu branch
- source, schedules and conducts interviews and exams to applicants.
- 201 employee document records filling
- timekeeping
- works with the branch's Operations Manager and HR Officer
- conducts orientation and product knowledge
- draft memos and implement HR Policies.
OFFICE STAFF
FIL GENERATORS AND SERVICES COMPANY
Job Duration : October 7, 2013- March 10, 2014
Address : Upper Floor, Unit B, M.C. Briones St., Mandaue City 6014, Cebu
Job description:
- worked as admin and receptionist.
- entertain calls from customers, concerns and inquiries.
- make updated generator order report and email it to foreign supplier.
- schedule technician for generator maintenance servicing.
CERTIFICATES / LICENSE
Filipino Virtual Assistance - Freelancing Course Training
Government Civil Service Passer - Professional License
CHARACTER REFERENCES
Mr. Jeff Anthony Chavez
HR Associate Manager
vCustomer Cebu - TechMahindra
Ms. Josephine T. Auxillo
www.wendyourway.com
Director of Human Resources
WEND Philippines Inc.
Ms. Sarinah Soliano
Freelance Writer
Tours4Fun
www.tours4fun.com
I HEREBY CERTIFY THAT ALL ABOVE INFORMATION IS TRUE AND CORRECT TO THE BEST OF MY KNOWLEDGE.
LALYN VALIENTE-OLIVENÇA
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