Human Resources Manager

**** ****** *** ***** ****** Trail, NC *****

(Relocated from California to North Carolina, October 2019) Amadu Yousif Koroma

510-***-**** ********@*****.*** www.linkedin.com/in/AKoromaHR SENIOR HUMAN RESORCES MANAGER

I N N O V A T E P L A N E X E C U T E MONITOR ANALYZE E V A L U A T E ADAPT Versatile business partner successfully supporting business growth and improvement initiatives with effective human resources strategies in government, academic, and private sector organizations for more than 10 years. Insightful in defining overall goals, analyzing current operations, compiling relevant information, and informing data-driven decisions. Resolute in implementing incremental steps toward operational efficiency. Detailed in creating procedures, documenting policies, and developing associated training. Precise in defining scalable, repeatable processes. Intuitive in problem resolution. Analytic and precise in approach. Versed in technology and implementation. LEADERSHIP ADMINISTRATION COMMUNICATION

Collaboration & Relationship Building

Influence & Change Management

Strategic Planning & Daily Operations

Cross-Functional & Team Management

Continuous Process Improvements

Hands-On Operational Understanding

Coaching, Facilitation, & Mentoring

Risk Mitigation & Cost Controls

Regulatory and Legal Compliance –

Corporate, Local, State, & Federal

Employee Safety & Security

Financials & Budget Administration

Timelines, Benchmarks, & Goals

Policies, Procedures, & Practices

FLSA, FLMA / CFRA, EEO,

Workers’ Compensation

Customer-Focused

Employee Relations, Engagement,

Development, & Performance

Presentations & Reporting

Internal & External Announcements

Conflict Management & Resolution

Word, Excel, Access, PowerPoint, CRM

Salesforce, HRIS, Cloud-Based Systems

Master of Science in Human Resources Management; committed to lifelong learning and personal growth. C A R E E R N A R R A T I V E

Michael’s Transportation Service (MTS), Vallejo, CA HR Director 2016-2019

Formalized, developed, and directed centralized human resources operations for 3-location, 250-employee, third-party charter bus company, contracting primarily with Vallejo City Unified School District. Built out department enabling on-site HR managers at each location, and central HR assistant. Identified onboarding and procedural issues. Established standards and introduced scalable processes. Educated and trained employees regarding personally identifiable information (PII) and HIPAA-compliant information sharing. Coached managers and supervisors regarding employee interactions, performance, development, and behavior. Interacted with diverse socioeconomic populations and built credibility and trust with employees. Led ongoing cultural change.

Boosted data accuracy and improved reporting capabilities. Partnered with software vendor and IT developer; mapped organizational workflow and transitioned employee records from manual, per-location system to centralized, digital platform. Initiated extensive data purge and indexing project. Set data retention parameters. Established foundation for QuickBooks, Salesforce, and proprietary software integration and communication.

Cut DOT application processing time by 75%. Simplified and automated submissions in complex highly credentialed system. Saved 2-3 man-hours per application – average 10-15 applications per month.

Wrote, rewrote, established, and aligned policies and procedures with state regulations; organization-wide and division-specific. Maintained and managed workers’ compensation claims and oversaw facility safety programs for both MTS and associated training academies. Adhered to Employee and Executive Share Option Plan (EESOP) policies and operation. Mapped performance evaluation strategy – to be implemented.

Reduced insurance costs. Partnered with insurance representatives for annual facility and policy reviews. Implemented health and safety measures and brought facilities to OSHA standards; installed automated external defibrillators (AEDs) and eye-wash stations. Performed suspected fraudulent claim investigations.

Enhanced employee morale and maximized open enrollment participation. Automated and digitized enrollment processes by second year. Developed portal and employee training. Communicated changes and additions. Enabled $4000 individual flexible spending account increase and introduced prepaid credit card convenience. Powerful blend of skills, experience, and technology. Forging relationships, galvanizing teams, and driving change. Amadu Yousif Korioma 510-***-**** ********@*****.*** Page 2 of 3

Created fast-track hire program for MTS Academy (driver training) graduates. Pre-vetted rising program graduates. Streamlined testing, documentation, screening, and biometric data process and simplified transition from student to employee. Ensured full employee pipeline in high-turnover industry.

Developed security and safety plan. Outlined lockdown strategies, initiated key-card building access, mapped escape routes, and enforced safety protocols. Joined and properly equipped emergency response team. University of California: Business Shared Services, Berkeley, CA Financial Services Assistant III 2014-2016

Reviewed university employee, student, and guest travel reimbursement submittals. Ensured compliance with University, Human Resources, Office of the President, and General Services Administration (GSA) policies; approved or escalated for requisite authorizations. Produced required and ad hoc reports. Verified international traveler details – passport, visa classification, I-94, and academic activity documentation required for reimbursement authorization. Remained current on travel and entertainment policies and regulations.

Broached delicate topics tactfully. Secured missing detail, investigated ambiguous reimbursement requests, and communicated declined expenses.

Processed, reconciled, and maintained financial services expense accountability and non-routine travel reimbursements across university departments. Verified vendor data and facilitated entry into financial system.

Increased account accuracy. Defined and annotated chart strings and corrected Declining Balance Card (DBC) transactions, routing, and reporting. Reconciled DBC transactions and travel expenditures for department deans.

Reduced department excesses and eliminated duplicate requisitions. Monitored university procurement system cart; consolidated, canceled, and expedited requests. Office of Personnel Management (OPM): HR Solutions-Talent Services, San Francisco, CA Human Resources Specialist 2010-2014

Promoted to HR specialist; created complex, detailed federal government job announcements and guided recruitment process for 11 agencies, as part of fee-for-services office. Collaborated closely with hiring authorities and legal department and used Administrative Careers with America (ACWA) and USAJobs Staffing assessment tools in defining position descriptions (PDs), creating announcements, and ensuring EEOC compliance. Met stringent government eligibility and background criteria; including strict Department of Homeland Security standards and protocols. Prepared and delivered congressional response for preferred candidates. Contributed to USAJobs beta site testing.

Performed deep-dive analysis of candidate qualifications and prevailing regulations. Reviewed, qualified, ranked, vetted, and confirmed candidate eligibility, and adjudicated veterans preferences. Managed application review process and performed initial background research. Monitored fees and apprised client of potential overruns due to large candidate response or complex search criteria.

Developed and delivered external agency training in government announcement and veterans preference processes – presented live and via webinar several times annually. Created associated training tools.

Consulted with individual agency representatives in mapping cost-effective recruitment strategies, interpreting HR practices, and developing practical, compliant solutions. Emerged as subject matter expert in maximizing available tools and adhering to best practices.

Identified process improvement opportunities. Revised standard operating procedures (SOPs); ensured alignment with current operations and language. Created assessments, based on job-specific criteria, and maximized ACWA and USAJobs staffing tools. Updated recruiting data; tracked, monitored, and refined recruitment processes based on metrics.

Social Security Administration: Staffing and Classification, Center for Human Resources, Richmond, CA Human Resources Assistant 2008-2010

Recruited directly out of graduate school to support human resources office operations for 5 social security field offices – Northern and Southern Coastal California, American Samoa, Guam, and Hawaiian Islands. Processed new hire and current employee documents – orientation, classification change, salary increase, temporary assignments. Ensured federal employee database accuracy. Contributed to region-wide file digitation and data migration project and carried out other special projects, autonomously; adhered to personnel file data redaction and confidentiality requirements. Deployed individual and general audience electronic communications.

Standardized internal vacancy announcements. Verified salary, cost-of-living, and benefits language; proofread for error-free postings. Consulted with field office managers in defining role requirements and selection criteria. Amadu Yousif Korioma 510-***-**** ********@*****.*** Page 3 of 3

Improved internal candidate pool. Mastered assessment tools; researched employment history and used E-Verify to qualify, vet, determine eligibility, and rank applicants. Guided field office leadership through interviewing and hiring processes; ensured regulatory compliance.

Advanced to OPM role because of contributions to field office operations. C A R E E R B ACKDROP

University of California: Prize Scholarships & Honors, & Office of the President, Oakland & Berkeley, CA Administrative Assistant II & III 2007-2008 (temporary contract role, concurrent with master degree studies) Supported overall office operations and provided administrative support to department coordinator, program director, analysts and managers as part of university’s Laboratory Management Program. Maintained levels and procured office supplies, drafted correspondence, and updated department database. Managed director’s calendar, scheduled meetings, and made travel arrangements. Handled expenditure reimbursements; relied on for accurate proxy submissions.

Provided first point of contact and acted as primary guide in helping foreign exchange students navigate complex scholarship administration process. Arranged campus-wide referrals for services. TUMIS Graphics & Design Firm, Oakland, CA

Administrative Assistant 2006 (summer break employment) Provided office administrative support for rapidly growing, graphics design firm. Updated HRIS and project management systems. Entered accounts payable / accounts receivable (AP/AR) data – vendor and client accounts. Ensured file accuracy and maintained employee confidentiality.

Supported business decisions. Captured data and generated Excel reports as requested by project managers. Office of Professional Employees International Union Local 3, San Francisco, CA Administrative Assistant 2003-2006 (concurrent with undergraduate degree studies) Acted as initial point of contact and provided administrative support for central office serving 100+ Bay area, member organizations. Trusted with and accepted increased accountability during tenure. Managed office supply inventory. Prepared new member packets.

Ensured record accuracy. Updated and maintained centralized member database, human resources files, bargaining agreement documents, and dispatch system information. Recorded dues paid. E D U C A T I O N

Golden Gate University, San Francisco, CA

Master of Science (MS) Human Resources Management 2008 San Francisco State University, San Francisco, CA

Bachelor of Arts (BA) Psychology 2005

Diablo Valley College, Pleasant Hill, CA

Associate of Art (AA) General Studies 2001

Contact this candidate