Office Customer Service
Resume:
Richard Meloche
Embrun, On, k*a 1w0
adcbsn@r.postjobfree.com
Career Objective
Hardworking professional with 10+ years of experience and a proven knowledge of records management, staff training & development, library technician, customer service, and workflow prioritization
Work Experience
CMHC Canada Mortgage
Library Clerk April 2019 Present
• Responsible for updating database and files
• Sorting and shelving books and other resource material, packed library for temporary move
• Frequent recognition of quality and turnaround times
• Contributing to the documentation of processes and reference material Copyright Clearance Center at NRC Library
Copy specialist and Library Technician
June 2013 March 2019
• Responsible for fulfilling document orders manual and electronic for global pharmaceutical and cooperate clients
• Ensuring safe hand delivery of books, book loans, re referencing orders when required
• Frequent recognition of quality and turnaround times
• Contributing to the documentation of processes and reference material
• Trained new hires and existing staff on new procedures
• Check to ensure that appropriate changes were made to resolve customer’s problem Canada Post
Letter Carrier
Jan 2011 – Dec 2012
• Obtain signed receipts for registered, certified, and insured mail; collect associated charges; and completed any necessary paperwork
• Sort mail for delivery, arranging it in delivery sequence
• Deliver mail to residences and business establishments along specified routes by walking and driving, using a combination of satchels, carts, and small trucks
• Return to post office with mail collected from homes, business and public mailboxes Davis & Henderson
Sr. Records Management Clerk
Jun 2006 – Jan 2011
• Keep records of materials filed or removed, using logbooks or computers
• Add new material to file records or create new records as necessary
• Perform general office duties such as typing, operating office machines, and sorting mail
• Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or disposal of records
• Trained new hires and existing staff on new procedures Oc transpo
Pass Office Clerk
June 2004 – Jun 2006
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
• Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions
• Traveled to schools and various mall locations as needed Education
1998/99 Algonquin College 1 year office administration
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