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Manager Customer Service

Location:
Johannesburg, Gauteng, South Africa
Salary:
5000
Posted:
March 16, 2020

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Resume:

CURRICULUM VITAE

OF

SEDRICK MAHLAKANYA

PERSONAL INFORMATION

SURNAME : MAHLAKANYA

NAME : SEDRICK

DATE OF BIRTH : 1990-02-28

GENDER : MALE

NATIONALITY : SOUTH AFRICA

LICENCE : CODE 10(C1) & PDP

RESIDENTIAL ADDRESS : 1461 LWAZI STREET PHOMOLONG TEMBISA POSTAL ADDRESS : 4161 STREET

LWAZI TEMBISA

TEMBISA

1632

CONTACT NUMBERS : 071-***-****/ 061-***-****/082-***-**** EMAIL ADDRESS : adcbqv@r.postjobfree.com/ adcbqv@r.postjobfree.com HOME LANGUAGE : SEPEDI

OTHER LANGUAGES : ENGLISH,ISIZULU,VENDA AND TSONGA EDUCATION QUALIFICATION

HIGH SCHOOL ATTENDED : MPHUMA SECONDARY SCHOOL

GRADE PASSED : GRADE 12

SUBJECTS : SEPEDI,ENGLISH,HISTORY,GEOGRAPHY,MATHEMATICS, LIFE ORIENTATION AND SOCIAL SCIENCE

YEAR COMPLETED : 2013

INFORMATION TECTNOLOGY ( COMPUTER STUDIES)

NAME OF INSTITUTION : GET INFORMED AND PC TRAINING COURSE : INFORMATION TECHNOLOGY PROGRAMMING

SUBJECTS : MS WORD

: MS EXCEL

: POWER POINT

: INTERNET AND E-MAIL

: TYPING SKILLS

: PHOTOCOPING DOCUMENTS AND FAXING

YEAR COMPLETED : 2019

1.WORK EXPERIENCE

EMPLOYER : KHUMALO MASONDO ATTOUNEYS

POSITION : DEBT COLLECTOR

INDUSTRY : LAW ENFORCEMENT

SYSTEM PROGRAM USER

SAP FOR CITY OF JOHANNEBURG MUNICIPALITY

EVENUS CITY OF EKURHULENG MUNICIPALITY

SOLAR MOSES KOTANE LOCAL MUNICIPALITY

DUTIES

DEBT COLLECTION FOR CITY OF JOHANNESBURG USING SAP,CITY OF EKURHULENI MUNICIPALITY USING EVENUS AND MOSES KOTANE MUNICIPALITY USING SOLAR

USING EXCALIBUR SYSTEM FOR DEBTORS INFORMATION

COMMUNICATING AND NEGOTIATING WITH DEBTORS

TRACING DEBTORS USING CPBAND SEARCH WORKS

ADMIMISTRATION

DELIVER EXCEPTIONAL CUSTOMER SERVICE ON ALL CALLS WHILE MAITAINING CALM AND PROFESSIONAL DEMEANOR IN CHALLENGING CIRCIMSTANCES

MONITOR ACCOUNTS FOR COMPLIANCE WITH ESTABLISHED PAYMENT PLANS AND FLAGGED THOSE VIOLATION

MAINTAIN HIGH VOLUME OF CALLS TO MEET DEMANDS OF BUSY GROUP

USED SKIP TRACING OTHER TECHNIQUES TO LOCATE DEBTORS

ACHIEVE PERFOMANCE GOALS ON CONSISTANT BASIS

WORKED IN CALL CENTRE ENVIRONMENT HANDING MANUAL AND AUTOMATOCALLY DIALED OUTBOUND CALLS

CONTACTED CLIENTS WITH PAST DUE ACCOUNTS FORMULATE PAYMENT PLANS DISCUSS RESTRUCTURING OPTIONS

IDENTIFIED,RESEACHED AND RESOLVED BILLING VARIANCES TO MAINTAIN SYSTEM ACCURACY AND CURRENCY

APPLIED MORE PAYMENTS PER WEEK

PERFORMED TARGETED COLLECTIONS ON PAST DUE ACCOUNTS DURATION 2019 CURRENTLY WORKING

2.WORK EXPERIENCE

EMPLOYER : HEALTH WISE MEDICAL CENTER

POSITION : CLERCK ADMINTRATION/ RECEPTIONIST

YEAR : 2015 TO 2018

DUTIES & RESPONSIBILITY

ADMINISTRATION

OFFICE MANAGEMENT

TRANSPORT MANAGEMENT

PROBLEM SOLVING

MANAGE INCOMING AND OUTGOING CALLS

PROVIDE RECEPTION SERVICE FOR VISITORS

FIELD WORK

INVOICING

MONITORING OF EARLY LEARNING CENTRES

ASSIST WITH TRACING CLIENTS

KEEP MINUTES FOR THE MEETINGS

ORGANISE AWARENESS CAMPAIGN

CORDIFIED OFFICE STRUCTURES AND PROCESS TO PROMOTE TEAMWORK AND PERFORMANCE

RECORDS AND REPORTING

MANAGING FILLING SYSTEM FOR THE SURGERY

OPENING NEW FILES FOR CLIENTS,CLOSING OLD FILES

HANDLING FINANCIAL MATTERS IN THE SURGERY AND RECEIVING PAYMENTS FROM CLIENTS AND FILLING RECEIPTS IN RELEVENTS FILES

LEASING WITH DIFFERENT MEDICAL AID COMPANIES TO VERIFY AND CONFIRM BENEFICIARIES DETAILS, CHECK AVAILABLEFOUND AND SENDING CLAIMS TO MEDICAL AID

ASSISTING DOCTOR WITH LOGICAL ARRANGEMENTS & ENSURING THAT THE OPERATION OF THE SURGERY ARERUNNING EFFICIENCY MANNER

SKILLS

VISION AND GOAL SETTINGS

HEALING OF THE PAST

CUSTOMER SERVICE

JOB PREPARATION

SELF LEADERSHIP

COMMUNICATION SKILL

CONFLICT RESOLUTION

WORK ETHICS

FINANCE

COMPUTER LITERACY

MS WORD

MS EXCEL

MS POWER POINT

INTERNET AND EMAILING

TYPING

PHOTOCOPING AND FAXING

REFERENCES

KHUMALO MASONDO

ATTOUNEYS

TSHEPO MOEKETSI 010-****-*** MANAGER

HEALTH WISE MEDICAL

CENTER

NANCY 072******* RECEPTION

HEALTH WISE MEDICAL

CENTER

DR LWALA 011-***-**** 073******* MANAGER

KHUMALO MASONDO

ATTOUNE



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