CAROL CRIST

Marsing, ID ***** • 208-***-**** • adcbq8@r.postjobfree.com • linkedin.com/in/carol-crist-ba6002a BUSINESS ANALYST

Driving business transformation and solvency through collaboration, innovation, process improvement and system optimization. Innovative, collaborative and pragmatic Business Analyst with extensive experience improving systems and automating business processes. Leads requirement identification, process design and solution recommendations, resolving project challenges and successfully onboarding users. Dynamic career driving business initiatives, lean operations, system integrations, tool development, companywide programs and business continuity projects for multi-million-dollar and multi- billion-dollar companies. Adept at translating and aligning business needs with technical capabilities. Partners with Project Sponsors to identify target users, leveraging their expertise and influence to garner buy-in and engagement. Expertly maintains customer-centric focus in balance with project constraints, including value and cost. Collaborates cross-functionally and across levels to coordinate project workflows, resources, schedules and synergies. Effectively delivers executive presentations, stakeholder communications and project reporting. CORE COMPETENCIES:

Process Automation • Business Process Improvement • Process Logic • System Optimization Project Management • Risk Mitigation • Troubleshooting • User Training • Issue Resolution Waterfall & Hybrid Methodologies • Agile Mindset • Metrics & Reporting • Stakeholder Communications • SDLC • Cross-Functional Team Leadership • Standard Operating Procedures

(SOPs) • Product Owner • Cost Containment • Change Management • Executive Presentations

• Business Transformation

TECHNOLOGY:

PeopleSoft • Oracle • SQL • Excel • Microsoft Office • JIRA •Business Intelligence (BI) Tools • Unicru • Kronos • Taleo • Infor • Broadbean • DocuSign •Mercury • UPK • Skype • WebEx • Access • Data Analytics Systems • Learning Management Systems (LMS) PROFESSIONAL EXPERIENCE

POWER ENGINEERS • Meridian, ID • 2014 to Present

Multi-million-dollar, employee-owned, global engineering firm specializing in delivery of integrated solutions across a wide range of industries. IT Business Analyst

Drive development and enhancement of key business systems, supporting new implementations and change requests for existing applications. Partner with end users to document As-Is processes, perform gap analysis and prioritize needs. Develop project definition, scope, timelines and expected deliverables. Redesign business processes and system requirements, ensuring alignment with user-defined expectancies. Liaise with Development Team and vendors to translate requirements into solution specifications. Review potential solutions against internal and industry benchmarks. Present recommendations to process stakeholders and senior leadership. Manage projects from inception through planning, monitoring, documentation, testing and scheduling phases. Maintain consistent stakeholder communications. Ensure stakeholder expectations are met and project delivery is on-time and on-budget.

• Implemented new Timecard system impacting 2,000 employees. Increased ability to capture billable hours, incorporated system controls and ensured greater accuracy. Developed complementary FAQ document and user training videos.

• Managed eSignature utility project leading to selection of DocuSign. Enhanced official document authenticity, reduced storage needs and increased document security.

• Scheduled product demonstrations and completed fit/gap analysis for Budget Proposal tool. Selected tool is expected to connect budgets and forecasts to business drivers, providing real-time reporting insights and improving organizational performance.

“When working with Carol, I was

always confident that the effort would

result in a quality product. Carol is

consistent, reliable, has excellent

analytical skills and can work well with

any personality type. She is very detail-

oriented and possesses an acute sense

for understanding both the business

requirements and the technical factors

that deliver satisfaction to the

customer.”

- Janel J., (Former Co-Worker)

- Owner / Consultant, JJennings

CAROL CRIST PAGE 2

JR SIMPLOT COMPANY • Boise, ID • 2011 to 2014

One of the largest privately-owned companies in the world offering frozen food products, fertilizer, cattle feed and other agricultural products. Application Analyst Business Analyst

Identified and supported application needs of Human Capital Management group, including module implementations, tool integration and system modifications. Determined target users, established project teams and coordinated project activities. Documented current processes and defined future-state requirements. Drove efficiency, logic and system optimization into process redesigns. Conducted impact analysis of proposed changes. Authored and published SOPs and workflow changes. Led research and testing of applications, database patches and system updates. Collaborated with IT to ensure adequate system security.

• Supported Lawson Talent Acquisition system, implementing resume parsing, goal management and employee appraisal functionality.

• Developed business processes and evaluated system options for performance management and succession planning. Designed and deployed integrated position profiling tool.

• Wrote RFIs for Job Posting solution and conducted decision analysis of responses, leading to RFP and selection of Broadbean.

• Led Education Assistance application and Learning Management System projects, including database development, troubleshooting and ongoing support.

SUPERVALU INC. • Boise, ID • 2006 to 2011

$12 billion, Fortune 50, National food retailing company with 29,000+ employees. (Acquired by Natural Foods Inc. in 2018.) PeopleSoft Software Engineer Business Analyst

Partner with the business to determine technical feasibility of proposed changes for HR data, user self-service tools and customer relationship applications. Served as Team Lead for HR data, onboarding, federal reporting compliance, applicant tracking and HR Help Desk projects. Supported Director-level internal customers with technical issues and training. Aligned development priorities including break/fix, new project efforts and periodic releases. Performed requirements analysis, determined scope and identified resource needs for approved changes. Collaborated cross-functionally, with vendors and with other external teams to coordinate technical services and implement changes. Oversaw development activities, ensuring adherence to with Technical Design and business requirements. Identified and escalated issues and risks impacting requirements, delivery, budget or quality. Supported unit, integration and user acceptance testing as needed. Troubleshot technical issues with Development teams, determining root cause of defects and generating solutions. Performed annual compliance reporting for the enterprise. Implemented HR metrics and user queries.

• Led PeopleSoft Team effort to establish module development processes and methods for on-shore/off-shore collaboration with Contractors in India.

EARLY CAREER

APPLIED MATERIALS (THROUGH ADECCO) • Operations Coordinator (Contract Assignment) • Integrated acquired company into business processes and practices, documenting, designing and standardizing procedures throughout project. Led Business Continuity design and documentation project. Managed facilities operations and activities.

ALBERTSON’S INC. • Six Sigma Program Coordinator Human Resources Functional Lead Business Analyst Quality Assurance Specialist • Managed and coordinated Six Sigma program across enterprise, ensuring consistent messaging, sustained momentum and business results. Tracked project development efforts, developed Black Belt and Project Sponsor training, established program communication strategy and dissemination channels and aided development of program infrastructure. Captured key metrics and published statistics to appropriate audiences. Consolidated status and results of projects for review with senior management and stockholder reports. Flagged projects that fell below $250,000 annual savings for potential discontinuation. Wrote and published role specific guides. HR lead for conversion from 4 HRMS systems to PeopleSoft (system load of 200,000 active employees.) Researched and recommended policy and business practice changes.

EDUCATION AND CREDENTIALS

UNIVERSITY OF PHOENIX • Master of Science – Information Systems BOISE STATE UNIVERSITY • Bachelor of Science – Psychology IIBA • Member

IIBA • Agile Analysis Certified

PEOPLESOFT • 8.8 Certification

ALBERTSONS INC. • Six Sigma Greenbelt Certification

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