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Customer Service Representative

Location:
Cairo, Cairo Governorate, Egypt
Posted:
March 16, 2020

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Resume:

Mustafa Ahmed

Mohamed Elsayed

* **** ****** **, **** El Balad,

Maadi

Cairo

(02-011********

adcbn1@r.postjobfree.com

Summary

To obtain an accounting position where I

will be able to contribute my skill,

knowledge and experience to a company

that will give me an opportunity to develop

my career.

Education

Cairo University

Bachelor of commerce, Graduated June 2012

Accounting department

Employment History

Blue Sky Travel, Cairo, Cairo Governorate

Accounts Receivable Accountant, December 2016 - Present Issue and send the invoices to the corporates.

Make the payments & report the management with monthly situation.

Make customers statement of account.

Auditing the corporate accounts.

Communicate with the customers to collect the payment. Revise the statement of invoices for each customer to make sure he didn’t exceed the credit limit and time.

Researching and resolving disputes and deduction that otherwise delay payment of account receivable.

Make journal entries for each transaction.

Microsystems-EG, Cairo, Cairo Governorate

General Accountant, April 2016 - December 2016

Monthly payroll working preparation from collecting all staff attendance records till working sheet, disbursement & pay slip distribution.

journalize of all cash transactions.

Make monthly reports for the available cash in the company's accounts in the bank.

Reconciliation of customers statement for payment process. Calculate and pay VAT tax.

Meeting directly with customers and clients to find out their ERP- related needs.

Helping for Solve technical problems for customers. Sizzler Steakhouse Restaurant, Cairo, Cairo Governorate General Accountant, December 2018 - December 2018

Monthly payroll working preparation from collecting all staff attendance records till working sheet, disbursement & pay slip distribution.

Daily sales reports & supports receipts, checking all control aspects and entering into accounting system & daily MIS format including coordinating with restaurant on documentation and banking assistance.

Maintenance of asset register & updating.

Prepare financial status reports and studies as needed, provide supervisors with historical information, accurate financial reports as requested.

Manage payroll processes.

journalize of all cash transactions.

Make monthly reports for the available cash in the company's accounts in the bank.

Reconciliation of supplier statement for payment process. Bank reconciliation on monthly basis.

Creation of customers masters.

Preparation of vendors masters.

Reports sales taxes by calculating requirements on paid invoices.

Auditing All Expenses for Stores.

Responsible for the account of Bank Vouchers.

Preparing the Bank Reconciliation.

Preparing weekly reports of payments and aged payment according to the due payment of vendors.

Responsible for the quarter withholding tax and monthly sales tax reports.

Closing periods and make the adjustment entries on GL. National Bank of Egypt, Cairo, Cairo Governorate

Customer Service Representative, January 2014 - February 2015 Answer questions about account types and banking products, such as loans and credit cards.

Check on the status of customer accounts and track checks and payments.

Review and explain account charges.

Assist banking customers who are victims of fraud, theft or identity theft.

Assist customers with replacing lost or stolen credit or debit cards.

processing cheque, cash and direct debit payments and withdrawals.

helping customers with loan and mortgage applications. promoting and selling financial products and services to customers.

Inform and suggest new banking products to customers. Raya Contact Center, Cairo, Cairo Governorate

Customer Service Advisor, October 2013 - January 2014 Take Orders from Customers.

Resolve and Handling customer complaints.

Make Follow up Calls to make sure that the Customer`s Problems are solved.

Training and courses

Summer internship at the Arab African international bank at: Credit administration department: June to July 2007. Financial Control department: July to August 2008. English Course at:

Maadi public library in association with The American University in Cairo.

Berlitz.

Online Excel Course (Udemy-Self study):

Create Basic Pivot tables in Excel.

Power Pivot Workshop.

Excel Data Validation.

Accounting :

Diploma in International Financial Reporting Standards

(DipIFRS).

Professional Skills

Excel

Accounting

Personal Skills

Punctual

Collaborative

Desire to learn

Prioritizing

Multitasking

Languages

English

Italian

Hobbies & Interests

Cooking.

Reading.

Cycling.



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