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Customer Care Maintenance

Location:
Durban, KwaZulu-Natal, South Africa
Posted:
March 16, 2020

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Resume:

CURRICULUM

VITAE

OF

BENJAMIN

MULLER

PERSONAL DETAILS

NAME: Benjamin

SURNAME: Müller

HOME ADDRESS: ** ****** ****

Isipingo Rail

4133

CELL NO.: 073-*******

E-MAIL: adcbjn@r.postjobfree.com

QUALIFICATIONS: Electrical Engineering – Light Current

DATE OF BIRTH: 5 December 1976

IDENTITY NUMBER: 761-***-**** 085

DRIVER’S LICENCE: Code EB (code 8)

LANGUAGES: English – Read, Write and Speak

Afrikaans – Read, Write and Speak

HEALTH: Excellent

HOBBIES: Competitive Cyclist

EDUCATION

TELKOM CFL: 1999 – 2015

Courses completed: Introduction to Transmission

Health and Safety Introduction (HASIN)

First Time PC user

Radio Propagation

Point to Point/Multipoint Principles

Telkom Networks

Mast and Tower Safety: Basic

Microwave Radio: Ericsson Mini Link E

Transmission: Surveillance – DPAM (ver.3)

CNO Webforce Field Operations

CNFO: Customer Care

Transmission: SDH Orientation

Transmission: Digital Principles

Transmission: 2Mb/s Installation and Maintenance

Microwave Radio: 155Mb/s SDH Systems

First Aid – Level 1

Fall Arrest – Re-Certification

Advantex P3: Non-Voice Mobile Operations

NG: SDH: SURPASS hiT 70xx O&M

LAN: Technology Overview

Defensive Driving

Basic Cisco Router Installation & Maintenance

Business Trip Management workshop

NGN Essentials

Alvarion MGW and eMGW system: Overview

SDH: Add-Drop Mux – SMA1/4

Metro Ethernet: Service Router

Network Inventory Gateway

Alvarion Wimax System

Optical and DWDM Network Principles

Introduction to the Huawei Mini DSLAM

IMAX: Installation and Maintenance

Basic Switch Installation & Maintenance

DWDM: ADVA FSP 3000 System

Data Communications & Network Technology

MINI-LINK TN Operation & Maintenance

Living CHART 4 the Ultimate Customer Experience

IP: Voice over IP

Ethernet Fundamentals

Huawei MSAN: CNFO – 1st line maintenance

Fundamental ICT Personal Mastery skills

Basic Switch Installation and Maintenance

M-Tech College Communication Electronics N4,N5, N6

Digital Electronics N4, N5, N6

Industrial Electronics N4, N5, N6

Mathematics N4, N5, N6

Tom Naude Technical high School: Afrikaans HG

English HG

Mathematics HG

Science HG

Technical Drawing HG

Electronics HG

LEADERSHIP

Class Captain 1993

Standard Council – 1993 – 1994

Colours: Cadets

Corporal: Cadets

COMPUTER SOFTWARE PROFICIENCY

SAP

3CDAEMON

PUTTY

MS OFFICE /

FILEZILLA

TERA TERM

EMPLOYMENT HISTORY

PMD MS

Position: Installation and Commissioning Engineer

Duration: October 2016 – January 2019

Install, maintain and commission Nokia equipment, software, system upgrades

Telkom SA

Position: Technical Officer in Core Network Field Operations

Duration: November 1999 – August 2016

Responsibilities: Maintenance in Microwave, Transmission and Data environments

Acceptance, commissioning, assurance, fulfilment and preventative maintenance on Core and Access telecommunications technologies.

Municipality of Polokwane

Position: Sub-Contractor

Duration: September 1998 – October 1999

Responsibilities: Maintenance and installation of various plumbing network and equipment

Indian Origin

Barista and restaurant Manager

Competencies

Application software

Broadband technology

IP technology

Mechanical aids

Network Management systems

Ancillary Equipment

Safety and EMS Regulation and Standards

Switching Technology

Non-Voice

Transmission Technology

Wireless Technology

Functional Skills

Administration

Analytical

Communicating

Computer Literacy

Interpersonal relationships

Mast and Tower Climbing

Configuration

Technical and Test equipment handling and techniques

Skill transfer

Rectifier first line Maintenance

Attitudes and Leadership competencies

Accurate

Customer Focus

Dedicated

Proactive

Quality awareness

Responsible

Team Player

Adaptable

Range

Wireless Technologies

Access Network Technologies

Copper

Optic

Non-voice Services/Equipment/Sub Rates

Power Equipment

Transmission Equipment/ Sub Rates

Switching and Mechanical Testing Equipment

Broadband

NMS

IP

Access

Ad Hoc Projects

Distribution Frames

CPE Equipment

Buildings and Sites

Sub-Outputs

Receive and analyze fault information

Diagnose fault/ identify requirements and source spares

Facilitate site access

Repair fault

Remove dead jumpers, where required

Conduct functionality tests, complete admin

Provide assistance and support on request

Process and return faulty equipment for repair

Receive and analyze request for installation/ activation

Install/ activate equipment/ systems/ services

Perform functionality tests, complete admin

Update records and labelling

Provide report back/ recommendations/ advise re-planning

Receive and analyze request for recovery

Scrap/ return equipment

Commission and accept installed equipment

REFERENCES

Mr. O.S. Fourie

Supervisor

081*******

adcbjn@r.postjobfree.com

Mr. C Carstens

Supervisor

081*******

adcbjn@r.postjobfree.com

Priya Naidoo

Indian Origin

064*******



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