Hospitality Management Student

Education and Qualification

****-****: Taylor’s University Malaysia

Bachelor of International Hospitality Management (Hons)

(CGPA: 3.41)

Modules include: Research Method, Food and Beverage Operations, Convention and Banquet Sales, Principles of Marketing, Sales and Customers Relation Management, Organizational Behavior

2019- July 2020: University of Sunderland

BSc (Hons) International Tourism and Hospitality Management

(Expected : 2:1)

Modules include: Strategic Planning for Tourism and Leisure, International Hospitality Management, Leadership and Management for the Service Sector, Service Quality

Work Experience

January-March 2019: Holiday Inn Glenmarie Malaysia

Lounge Waitress

Working cooperatively with colleagues in fast paced

Order and receive multiple items to be stored in stock and monitor them to be in the correct number

Provide an excellent customers service by assisted guest with making menu choices in informative and helpful way

Most of the off peak time I am left unsupervised to served guest from sitting them until payment

• Working in shifts that change regularly including responsibility for high season work over time

June – August 2018: Majestic Event Organizer Bandung Indonesia

Event Planner and Coordinator

Responsibility:

Delivering an exceptional level of service to each customer by listening concerns and answering question

Monitoring of product deliveries and exposed room for improvement through customer feedback

Communicate with vendor staffs to fulfilled right number of guest needs such as cutlery, napkins and food

Skills

Leadership

Become Vice President in ISCF (Indonesia Student Centre Fellowship) football race 2019 supervising overall event from finding sponsor, budgeting and make sure proposal submitted upon submission

Scheduling and leading group meeting efficiently and divide task based on each person strength

Become a manager in restaurant simulation that involve real customer and encourage team member to optimize their work

Problem Solving

Creatively maximize decoration properties that already exist in university for a special dinning event

Handle customer complain regarding food freshness without supervisor

Team Working

Cover colleague’s shift when they are not able to work during internship

Part of choir team in FGCC (Fresh Generation Community Church) create simple dances move together which should be match with the song rhythm

IT

Write a research about “Airbnb Impact on Hotel Industry” using Microsoft Word and present it using Power Point

Using online logo design to create Instagram profile picture for personal account

Language

English – Fluent

Indonesia – Native

Interest

In leisure time, enjoy reading book variations like fiction, history, self-help etc. Do jogging regularly and sometimes badminton for fun and relieving stress.

References

Available on Request

Cheryl Nathaniel

Peacock St W, Sunderland SR4 6UH

Tel: +44-750*******

Email: ****************@*****.***

Contact this candidate