CURRICULUM VITAE OF Estelle van Niekerk

For the kind attention of the HR Department / Relevant Recruiting Manager:

ABOUT MYSELF

Over the years I have built up experience working with all types of people - of all ages,genders,culture and religion. During my time as a student and part time employee of Forever resorts I was exposed to all sections possible in the hospitality sections. This helped me to get in contact with different personalities, demands and expectations. It was during this time that I learned how to work with all types of people and how to meet all types of demands – to the best of my ability.

I am young, vibrant and energetic with a good work ethic, fast learner and team player. I am well-spoken, confident and very organised. I always try to motivate the staff that I work with and assist wherever I can. I always give my best in all I do . I am reliable, hard-working, very friendly and always strive to not only improve myself but also my fellow staff members. I love constantly pushing myself, setting new goals and reaching them and I am up for any challenge that I might be presented with.

WHY I BELIEVE I AM THE PERFECT CANDIDATE FOR YOUR POSITION

I have good qualifications and experience, coming from both the lodge industry and restaurant industry, and have always enjoyed the satisfaction that I have received from having guests leave happy and all expectations not only met but exceeded.

I have successfully led a team of more than 20 staff members including chefs, waitresses, house keepers, handy men, receptionist . I am a very hands on person and believe in always leading by example and being part of the team, assisting where I can – I am not afraid of rolling up my sleeves and jumping in to get the job done. I mostly enjoy working in smaller hotels or lodges where a personal touch can be added to make a guests stay extra special.

I enjoy seeing the amount of joy that guests get from an experience and always strive to make their stay unforgettable. Guest satisfaction is extremely important to me and I believe that each guests should be treated as a VIP and should feel that they got the most personal and professional treatment that they could have wished for.

I know that I will be an attribute to your business as I will always give you my best and will ensure that nothing less than professionalism and perfection is ever delivered. Each guest will feel like they have become part of a caring family that cares about their holiday and how they want to spend it.

I thank you for the opportunity to submit my application.

Yours sincerely

Estelle van Niekerk

PERSONAL DETAIL

Date of Birth & Current Age: 10 July 1994

Identification Number: 940**********

Gender: Female

Nationality: South African

Languages spoken: Afrikaans home language, English second additional language (Fluent)

Health Status / Serious allergies: Excellent (Non smoker)

Home Address: Brook Avenue 4, Lydenburg, Mpumalanga, South Africa, 1120

Contact Number 1: 084*******

Contact Number 2: 084******* (Mother Elize van Niekerk)

Criminal Record: None

Blacklisted: No

Marital Status: Single

No of Dependents: None

Applications for: Lodge Manager

Current gross salary: Currently unemployed

Current salary expectation – R12000 ( Live-in), R17000 (Live-Out)

Areas I am open to working in: Mpumalanga, Limpopo, Gauteng

Current Notice Period: Available immediately

Availability for phone

/ Skype interviews: Available any time for phone or skype interview.

Availability for formal

Interviews: Within 1Week notice

FORMAL EDUCATION

SECONDARY EDUCATION

High School Lydenburg Lydenburg Matric 2012

TERTIARY EDUCATION

Fixed term scholarship Forever Resorts Diploma in F&B and Prof Cookery 2013

ADDITIONAL EDUCATION & ACCREDITATIONS

SAQA hospitality

COMPUTER AND I.T. SKILLS

Program Proficiency (out of 1 to 10) Number of years’ experience with program

Microsoft Outlook (Email) 8 12

Microsoft Word 9 12

Internet 9 12

Amereto 8 3

Opera 4 1

GAAP 7 2

Nightsbridge 8 2

CAREER HISTORY

Hostess and Promoter—Bidi Bondi Dubai (May 2019 – Present)

Reason for Leaving: Contract ended

Sales and marketing

Seating guest

Selling and promoting new stock

Cash ups

Training of new staff

Seating and greeting guest.

Promoter & Assistant VIP hostess- Camacho Restaurant (Jan 2019 – May 2019)

Reason for leaving: Better opportunity for career

Takes a supervisory role on a day-to-day basis, in a fast-paced F&B environment

Achieves personal sales targets in line with KPI objectives

Supports Store Manager with recruitment and providing on-the-job training

Creates a welcoming environment and provides excellent customer service

Promoting and selling of menu and new products of the company

Achieving targets on previous sales set by management teams

End of day producers with assisting in closing duties, cash ups and signing off staff

Assistant Manager - The Staffy Restaurant and @office restaurant (March 2018 - December 2018)

Reason for leaving: Went international

Ordered and managed stock

Served and assisted customers

Helped with queries/complaints

Helped train new members of staff

Planning of events

Basic day today office duties, including Filling, answering phone calls. Invoicing, handling creditors and debtors

Head chef- Timamoon lodge (August 2017- March 2018)

Reason for leaving: Personal family issues had to move closer to home

Control and direct of food preparation

Constructed menus on daily basis for 3-5 course meals from different cuisines

Approval of all table set ups and extras

Plan orders of equipments and other stock

Arrange repairs of equipment and kitchen

Oversee the workload

Training of staff

Doing breakfast run for lodge guest on order

Packing lunches oicnics or small cheese plates as required

Fully in charge of dinner services. Including making of main dishes, plating, presenting

Customer feedback

Staff scheduels and clock in books

Month end stock takes and admin duties

Sous chef and acting Head chef for 2 Months - Kuka Restaurant (January 2017 - August 2017)

Develop new menu options based on seasonal changes and customer demand.

Assist with the preparation and planning of meal designs.

Ensure that kitchen activities operate in a timely manner.

Resolve customer problems and concerns personally.

Monitor and record inventory, and if necessary, order new supplies.

Provide support to junior kitchen employees with various tasks including line cooking, food prep

Recruit and train new kitchen employees to meet restaurant and kitchen standards.

Create schedules for kitchen employees and evaluate their performance.

Adhere to and implement sanitation regulations and safety regulations.

Manage the kitchen team in the executive chef's absence.

Events & Catering Chef + Sous chef of Restaurant - Lapa Bistro & Mattafin Catering ( March 2015 -December 2016)

Execution and organization of corporate & occasional events Monitoring the ongoing activities related to clients and feedback

Working with Ad agencies to communicate marketing campaigns

Catering food and beverages and preparing the meals for the events

Reaching targets for sales

Customers complaints and feedback

Assist with planning events

Creating menus for the catering

Training of chefs for catering, waiters, bar backs and any other extra staff

In charge of all staff and managing schedules

I, Estelle van Niekerk hereby confirm that all the information as stated in my curriculum vitae is true and correct.

CELT SKILLS CONSULTANCY will in the near future become POPIA compliant (The Protection of Personal Information Act)** in order to protect our candidates personal information, as such, this document remains the intellectual property of CELT SKILLS CONSULTNCY (PTY) Ltd and may not be copied, used or sent on to any companies other than intended for without their prior written approval. Use of any material within this document must be accredited to CELT SKILLS CONSULTANCY (PTY) Ltd - 2018/51940/07.

** Essentially, the purpose of the Protection of Personal Information Act (POPIA) is to protect people from harm by protecting their personal information. To stop their money being stolen, to stop their identity being stolen, and generally to protect their privacy, which is a fundamental human right.

To achieve this, the Protection of Personal Information Act sets conditions for when it is lawful for someone to process someone else’s personal information.

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