Salesforce Administrator

Work experience

*.* years of experience in Information Technology. Salesforce experience of 1.11 years

Certifications

●Salesforce certified Administrator

Technical Skills

●Languages: Visualforce, SOQL, SOSL, Core Java, HTML

●Framework: Force.com

●Operating System: Windows10

●Tools: Apex Data Loader, Workbench

Project Experience

SalesforceCRM Implementation

Project 1: Case and Knowledge Management (Currently Working)

Client: Johnson and Johnson

Role: salesforce Admin

Software: Salesforce.com

Project Objective

ESP Case Management application is an application that enables shared services operational model for Global Services team of J&J. The solution provides employee support in the areas of Human Resources, Payroll and Procurement for Asia Pacific and North America regions

Key Features:

●Case Management System.

SalesforceCRM Implementation

Project 2: Global Consumer Care Platform

Client: Johnson and Johnson

Role: Salesforce ADMIN

Software: Salesforce.com

Project Objective

The Global Consumer Care Platform will be used for capturing consumer interactions with the Consumer Care Center (CCC) through different communication channels including: phone, email, web forms, social media, chat, SMS, letters, and fax, regarding:

●General inquiries

●Preference complaints

●Product Quality Complaints (PQC’s)

●Adverse Events (AE’s)

Key features:

●Service related to Johnson and Johnson Products.

SalesforceCRM Implementation

Project 3: MIRO

client: Johnson and Johnson

Role: Salesforce Admin

Software:Salesforce.com

Project Objective:

MIRO application is used to track global Medical Information Requests from request intake, triage to the fulfillment team and through the internal business process to create and store the final MIR response materials. MIR submission occurs via an external facing website that will interact with Service Cloud.

Key Feature:

●Services related to Johnson and Johnson Medical Devices

Roles and Responsibilities

●Gathered business process requirements and utilize Salesforce functionality to automate and achieve those objectives

●Created the Validation rules, Workflow Rules, Page layouts and Record types to suit to the needs of the application.

●Customized user Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.

●Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas

●Created public groups.

●Created several Custom Reports using salesforce.com platform.

●Created Email templates (HTML and custom)

●Configured workflows and approval processes to enhance business logic.

●Created Reports depending upon requirement.

Current Experience

Cognizant Technology Solutions India Pvt. Ltd, Bangalore.

Programmer

Education:

BSc. in Computer Science From St. Francis College for Women in the year 2017, passed in First Class.

Strengths:

Team player

Responsible

Prioritizing tasks

Management activities

Personal Details:

Name : Swathy Mokkarala

Languages known : English, Telugu, Hindi

Address : Hyderabad

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