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Scrum Master

Lewisville, TX
March 15, 2020

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Krista Gonzalez, CSM

Lewisville, TX 210-***-****

Scrum Master & Agile Coach

Service-oriented project manager and certified scrum master dedicated to collaborating with business and technology stakeholders to improve product development and increase operational performance.

Strategize with teams and customers to incorporate business and user needs for software product development. Known as an outstanding communicator, aligning stakeholders and effectively managing project deadlines. Identify and remove obstacles to ensure quality and time metrics are met.


Applications: Microsoft Office Suite - Excel, Word, Access, Outlook, PowerPoint and Project

Platforms: Atlassian (JIRA, BitBucket, Confluence, SourceTree, Trello), SAFe, SharePoint, Salesforce CRM


Project Manager / Sr. Account Manager January 2019 – December 2019

Thomson Reuters – Carrollton, TX

Led all facets of the project life cycle: project selection, proposal development, level of effort estimation, utilization, cost management, implementation, support, and billing.

•Mentored and supported team by removing impediments, as well as provided support with testing, maintaining and administering deployed solutions.

•Provided technical and managerial oversight of all application development projects: developed concepts and strategies, defined scope, procedures and objectives, and coordinated team resources enabling successful results.

•Monitored, tracked, reported, and developed digital sales program that increased sales 10% through agile Software Development Life Cycle (SDLC).

•Analyzed Customer requests/BRDs, create JIRA cards and prioritize backlog based on demand and management requirements.

•Influenced cross-functional Agile teams on best practices and process improvement, as well as manage interdependencies and coordination across complex projects.

•Developed and executed project plans by partnering with Customer Proposition to maximize sale growth and customer satisfaction through business processes and software.

•Facilitated all facets of the Scrum ceremonies such as backlog creation/grooming, prioritization, stand up meetings, showcase and retrospectives which led to finished software.

Client Manager August 2018 – December 2018

Thomson Reuters – Carrollton, TX

Evaluated the needs of customers, addressing concerns, and presenting new products/ services to build a larger customer base.

•Transformed 2 territories to exceed values over $3 million by creating relationships with clients.

•Grew assigned territory by 6% in 3 months while sustaining a value over 100%.

•Exceeded retention targets each month by 2% through negotiation contracts.

•Appointed to be on company projects to analyze potential risks related to clients.

Checkpoint Specialist October 2017 – July 2018

Thomson Reuters – Carrollton, TX

Successfully presented products to clients by utilizing effective sales skills and analyzing client’s accounts based on product knowledge and usage style.

•Developed cost proposals to clients, generating over $400,000 in revenue.

•Exceeded retention targets each month by 4%.

•Pursued new sale opportunities through upselling while clients continued the use of their current products.

Center Manager

Medifast – Fort Worth, TX August 2015 – July 2017

Maintained an outstanding customer service-oriented environment through training and development of staff. Constantly evaluated short-term and long-term goals for store and staff through an agile environment.

•Created reports and metrics to reflect budget and scheduling for center.

•Executed 156 contracts which cumulatively valued over $400k.

•Drove highest KPI’s within district through learning activities to challenge the existing thought process while maintaining talent (#1 in the state of Texas).

•Facilitated events for customers and employees to drive revenue.

Senior Counselor

Medifast – Fort Worth, TX August 2013 – July 2015

Created individual meal plans for clients needing nutritional and behavior counseling.

•Developed training curriculum for counselors on products, programs, and best practices.

•Managed daily and monthly sale/ administrative reports which documented progress with clients while analyzing center growth.

•Recognized as one of the Top Three counselors in 2014 and 2015 in the DFW metroplex


•Bachelor of Science, University of the Incarnate Word

•Certified Scrum Master (CSM), Scrum Alliance Member, 2019

•Amazon Web Services (AWS) training, 2019

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