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Resources Manager Customer Service

Paris, Ile-de-France, France
March 17, 2020

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**, ******** ****, ***** ******, Alimosho, Lagos State

Mobile: 080********, 080******** E-mail:

Professional Summary

High-energy Business Executive Professional, with an exemplary career within HR & IR with more than 2 years of proven experience. Envisioning and implementing HR Best Practice to complex business challenges in FMCG. With best quality service, I demonstrate the competence that satisfies the interest of the company. Strategize world-class solutions that will facilitate the accomplishment of my organization's long- and short-term goals.


Recruitment & Retention Policy Development

Training and Development Performance Management

Compensation Structure SAP HCM Expert (GRP)

Work Experience

April 2017 – Present Human Resources Business Executive

Crown Flour Mills Limited (An OLAM Company), Apapa, Lagos State

Main duties performed:

1.Preparing or updating employment records (Management Information Services - MIS); related to hiring, transferring, promoting, training and terminating.

2.Explaining human resources policies, procedures, laws, and standards to new and existing employees.

3.Ensuring new hire paperwork is completed and processed.

4.Informing job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc.

5.Addressing any employment relations issues, such as work complaints and harassment allegations.

6.Processing all personnel action forms and ensuring proper approval

7.Overseeing Training process which includes coordinating trainings, ITF reimbursement and compiling training needs

8.Overseeing hiring process, which includes coordinating job posts, reviewing resumes, and performing reference checks

9.Working closely with the Accounts Department on the Monthly Payroll Compilation Exercise for employees.

September 2016 – 24th April 2017 Administrative Officer

Funktob Schools, Arepo, Ogun State.

Main duties performed:

1.Preparing of staff payrolls and vouchers

2.Receiving of payments made by parents and wards

3.Typing of official documents and examination questions.

4.Documentation and record keeping e.t.c

May 2015 – April 2016 NYSC Place of Primary Assignment

Ojorube Grammar School, Ogotun, Ekiti State.

Main duties performed:

1.Typing of official documents and examination questions.

2.Teaching and giving the students insight on the use of computer both theoretical and practical aspects.

June 2010 – December 2010 Customer Service

Employed directly by ICSL and seconded to GTBank Onipan Branch, Lagos State.

Main duties performed:

1.Contact customers in order to respond to inquiries about products and services.

2.Check to ensure that appropriate changes were made to resolve customers’ problems.

3.Keep records of customer interactions and transactions.

2009 – 2010 Industrial attachment (Bulk teller)

Intercontinental Bank Plc. Ajao Estate Branch, Lagos

Main duties performed:

1.Receive cash for deposit, verify amounts and check accuracy of deposit slips.

2.Opening of accounts for customers


Received awards of 2017 Financial Year Star Performer in HR&IR

Successful reconciliation of new business (animal feed)

Centralized the new business database

Migration of the new business database to SAP

Sensitized secondary school students and staffs on the effective of use of road signs

Designed Zebra crossing in front of schools located on the high way

Attended to over 80 customers daily and solved 85% of their concerns

Contributed to good customer service

Received awards of the most amiable personality and academic diligence.

Professional Qualification


Associate Member

Chartered Institute of Personnel Management of Nigeria.


2015 – 2016 NYSC Certificate

National Youth Service Corps.

2010 – 2014 in Industrial Relations and Personnel Management.

University of Lagos, Akoka, Lagos State. Grade achieved: 2nd class upper Hons.

2006 – 2008 National Diploma in Computer Science.

Federal Polytechnic Offa, Kwara State. Grade achieved: Distinction.

1998 – 2004 Senior School Leaving certificate.

Federal Government Girls College, Omu-Aran, Kwara State.

1992 – 1998 First School Leaving Certificate.

Amele Nursery and Primary school, Alimosho, Lagos State.


Technical: SAP HCM expert, Proficient (Advance) in the use of Microsoft Office, Email, Documentation, Database Management, Computing, Balancing and Calculating.

Interpersonal: Team player, Verbal communication, Self-Management, Responsibility and Accountability.

Hobbies and Interests

Surfing internet, socializing with friends and puzzles

Personal Data

Date of Birth: 16th June 1987

Sex: Female

Place of Birth: Lagos State

State of Origin: Kwara State

Local Government: Irepodun

Marital Status: Single

Religion: Christianity

Nationality: Nigerian

Application for employment: Human Resources Business Partner.

I hereby apply for the above-named position in your organization.

Your job posting for a Human Resources Analyst caught my attention because your key requirements for the position are strengths that I possess personally and professionally. The industry in which I currently work, FMCG, has many similar challenges to those you describe for your company.

My five (5) years in Human Resources beginning as a trainee and subsequently as a generalist and eventually as a Business Partner, has allowed me to grow and develop both professionally in my HR knowledge and experience, and as an employee leader within my company. I look forward to another HR Analyst position to continue my growth in the field and ultimately, to serve as the organization Human Resources Manager. The advertised position appears to allow this growth.

I demonstrate my passion for people and HR daily in my current job. I have responsibility for training and some aspects of organization’s development, so I have been able to express my creativity and my ability to build effective programmes.

Your job posting requires experience in compensation and benefits. In my current generalist job, I have responsibility for administering benefits and working with accounting on payroll and compensation. I also exhibit strong attention to detail and an ability to keep projects moving forward.

My resume details the experience that I have highlighted in this letter. Having had just one employer since university, I am excited to consider opportunities to do new things and expand my knowledge.

Your advertised position also appears to fit my experience, accomplishments, and education. I am an associate member of CIPM and have my bachelor’s degree in HR and industrial relations.

Based on my experience and your job description, we appear to be a good fit for each other's needs. I look forward to meeting you for a chat.

Please find attached copies of my resume and cover letter in Microsoft Word Format.

I look forward to corresponding with you soon.

Warmest Regards,

Oluwakemi Oni

+234 803-***-****

+234 805-***-****.

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