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Sales Representative Customer Service

Location:
San Juan, Philippines
Salary:
37,000
Posted:
March 15, 2020

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Resume:

EDUCATIONAL BACKGROUND

Bachelor of Science in Computer Science

AMA Computer University Makati City

Batch 2003

CAREER RELATED SKILLS

Excellent communication and presentation skills

Has the ability to speak and work with foreign nationalities

TECHNICAL SKILLS

HTML, XML, C++ and HRIS, Oracle Peoplesoft HCM & Workday HCM

EMPLOYMENT RECORDS

RESEARCH DATA ANALYST

May 4, 2015 – Present

ZDLRU, Inc. (Ziff Davis Leads R Us)

17th Floor The Enterprise Centre, Tower 1Ayala Avenue, Makati City

Carry out manipulation and cleansing of data to establish and ensure the translation and transcription of business data into appropriate and variable data

Generate and analyze reports, identify trends and patterns while continuously monitoring performance from statistical data that serves as basis for improvement

Translate data and analyze results with statistical approach and techniques to provide reports

Gather data from primary and secondary resources and maintain system and database

Develop and establish data collection systems to optimize data efficiency and quality

Filter data, review reports and performance indicators to detect, locate and repair code problems

Analyze, identify and interpret patterns in complex data trends

HR Shared Services Specialist/ Data Management

August 5, 2013 to February 23, 2015

Xerox Business Services Philippines, Inc.

11th Floor Aseana One Bldg. Macapagal Avenue, Paranaque City

Assigned HR Business Partner for GSK UK account

Responds to HR related inquiries and complaints of GSK UK employees

Process employee status changes, transfers and termination transactions requested by GSK UK heads through PeopleSoft and Workday System such as:

-Process transactions such as Employee Movements, implementation of Salary Increases, annual performance increases and bonuses of GSK UK employees

-Process enrollment of new hires, termination of employment, Departmental changes of global UK employees reporting to a UK based Manager

-Extracting reports such as validation, inflight reports and bulk uploads

-Coordinate with managers via email for pending pay impacting transactions that needs approval

-In charge of processing back dated transactions on Workday

Communicates directly to the GSK UK HR counter parts based in Barcelona, Spain

Provides update to the Department Heads on the changes or movements transacted per pay period

Responsible on ensuring accurate work flow transactions on HRIS thru PeopleSoft and Workday System

Help maintain data integrity in systems by running queries and analyzing data.

Provides functional guidance, training and assistance to other staff

Acts as POC for transaction of HR concerns and issues from time to time

Monitors daily transaction and notifications received from GSK UK counter parts

Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness

Prepare standard reports to track workload, response time and quality of input

FINANCIAL SUPPORT SPECIALIST

June 2012 to January 2013

iOPEX TECHNOLOGIES PHIL., INC.

12th Flr. Net Lima Bldg. 26th Ave. Fort Bonifacio Taguig City

Comply working on an international/U.S. timings

Hands on experience and knowledge in handling debit card transactions

Reviewing and analyzing daily account activity using web based fraud prevention tools.

Processing and responding to charge backs and disputes

Reviewing various daily reports for fraud prevention efforts

Restricting various high risk accounts based on findings.

Files Suspicious Activities Reports (SARS) when appropriate

CUSTOMER SERVICE ASSOCIATE

September 2010 to March 2012

TXVIA PHILIPPINES

8th Flr. One World Square Bldg. Mckinley Hill, Taguig City

Provide support, maintenance, monitoring and reporting in a diverse technology environment.

Provide customers with product and services information

Demonstrates attention to detail and accuracy when dealing with account information.

Identify research and resolve customer service issues using the computer system, recognize

document and alert the supervisor of customer issues.

TELE-SALES REPRESENTATIVE

September 2008 to August 2010

ZENTA GLOBAL PHILIPPINES, INC.

15th Flr. Fort Legend Towers, 3rd Ave. corner 31st St. Global City, Fort Bonifacio, Taguig City

Identify opportunities, produce leads and book appointments forthe sales force

Develop creative pitches and propositions aimed at specificindustry sectors

Proactively follow up leads generated from canvassing by theaccount managers

Manages the database/system to a high degree of accuracy

CUSTOMER SERVICE REPRESENTATIVE

January 2006 to August 2009

RAINMAKER ASIA INC.

9th Flr. BPI Buendia Bldg. Centre Senator Gil Puyat Ave., Makati City

Ability to convert sales/inquiries into business and increase customer’s awareness.

Handling on customer inquiries through the Automated Call Distribution (ACD) system.

Attending and resolving customer’s complaints.

CAREER ACHIEVEMENTS

Four consecutive months Top Seller for ACE Insurance Company of North America an affiliate of

CITIBANK (Health and Accident Program) – Local Operations

Recognized by both Internal and External Management

Veteran/ Senior Outbounder for CPP of North America – TCIM based in Texas operating within 50 US State International Operations

Most Improved Agentfor 2 consecutive months with ACS A Xerox Company

Extra Mile Awardee for processing CERPS Bulk Upload of 13K GSK Employees with ACS A Xerox Company

Best in Average Time Transaction for 2 consecutive months with ACS A Xerox Company

CHARACTER REFERENCES

Marlon Cruz, ZDLRU Inc Charmaine Balon, ACM Landoldings, Inc.

Managing Principal HRAD Manager

17th Floor Tower 1 Enterprise Center 105 CSJ Building Aguirre Street,

Ayala Avenue, Makati City Legaspi Village, Makati City

Maco Dimayuga, ZDLRU, Inc

Senior Managing Principal

17th Floor Tower 1 Enterprise Center

Ayala Avenue, Makati City

JAY ANNE ALMIRAL BAUN

1226 – C Sagat St. Bgy. 684 Paco, Manila

Mobile No. 099********

Email Address: adcaxw@r.postjobfree.com

Birthdate : May 24, 1980



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