Bachelor of Science in Computer Science
AMA Computer University Makati City
CAREER RELATED SKILLS
Excellent communication and presentation skills
Has the ability to speak and work with foreign nationalities
HTML, XML, C++ and HRIS, Oracle Peoplesoft HCM & Workday HCM
RESEARCH DATA ANALYST
May 4, 2015 – Present
ZDLRU, Inc. (Ziff Davis Leads R Us)
17th Floor The Enterprise Centre, Tower 1Ayala Avenue, Makati City
Carry out manipulation and cleansing of data to establish and ensure the translation and transcription of business data into appropriate and variable data
Generate and analyze reports, identify trends and patterns while continuously monitoring performance from statistical data that serves as basis for improvement
Translate data and analyze results with statistical approach and techniques to provide reports
Gather data from primary and secondary resources and maintain system and database
Develop and establish data collection systems to optimize data efficiency and quality
Filter data, review reports and performance indicators to detect, locate and repair code problems
Analyze, identify and interpret patterns in complex data trends
HR Shared Services Specialist/ Data Management
August 5, 2013 to February 23, 2015
Xerox Business Services Philippines, Inc.
11th Floor Aseana One Bldg. Macapagal Avenue, Paranaque City
Assigned HR Business Partner for GSK UK account
Responds to HR related inquiries and complaints of GSK UK employees
Process employee status changes, transfers and termination transactions requested by GSK UK heads through PeopleSoft and Workday System such as:
-Process transactions such as Employee Movements, implementation of Salary Increases, annual performance increases and bonuses of GSK UK employees
-Process enrollment of new hires, termination of employment, Departmental changes of global UK employees reporting to a UK based Manager
-Extracting reports such as validation, inflight reports and bulk uploads
-Coordinate with managers via email for pending pay impacting transactions that needs approval
-In charge of processing back dated transactions on Workday
Communicates directly to the GSK UK HR counter parts based in Barcelona, Spain
Provides update to the Department Heads on the changes or movements transacted per pay period
Responsible on ensuring accurate work flow transactions on HRIS thru PeopleSoft and Workday System
Help maintain data integrity in systems by running queries and analyzing data.
Provides functional guidance, training and assistance to other staff
Acts as POC for transaction of HR concerns and issues from time to time
Monitors daily transaction and notifications received from GSK UK counter parts
Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness
Prepare standard reports to track workload, response time and quality of input
FINANCIAL SUPPORT SPECIALIST
June 2012 to January 2013
iOPEX TECHNOLOGIES PHIL., INC.
12th Flr. Net Lima Bldg. 26th Ave. Fort Bonifacio Taguig City
Comply working on an international/U.S. timings
Hands on experience and knowledge in handling debit card transactions
Reviewing and analyzing daily account activity using web based fraud prevention tools.
Processing and responding to charge backs and disputes
Reviewing various daily reports for fraud prevention efforts
Restricting various high risk accounts based on findings.
Files Suspicious Activities Reports (SARS) when appropriate
CUSTOMER SERVICE ASSOCIATE
September 2010 to March 2012
8th Flr. One World Square Bldg. Mckinley Hill, Taguig City
Provide support, maintenance, monitoring and reporting in a diverse technology environment.
Provide customers with product and services information
Demonstrates attention to detail and accuracy when dealing with account information.
Identify research and resolve customer service issues using the computer system, recognize
document and alert the supervisor of customer issues.
September 2008 to August 2010
ZENTA GLOBAL PHILIPPINES, INC.
15th Flr. Fort Legend Towers, 3rd Ave. corner 31st St. Global City, Fort Bonifacio, Taguig City
Identify opportunities, produce leads and book appointments forthe sales force
Develop creative pitches and propositions aimed at specificindustry sectors
Proactively follow up leads generated from canvassing by theaccount managers
Manages the database/system to a high degree of accuracy
CUSTOMER SERVICE REPRESENTATIVE
January 2006 to August 2009
RAINMAKER ASIA INC.
9th Flr. BPI Buendia Bldg. Centre Senator Gil Puyat Ave., Makati City
Ability to convert sales/inquiries into business and increase customer’s awareness.
Handling on customer inquiries through the Automated Call Distribution (ACD) system.
Attending and resolving customer’s complaints.
Four consecutive months Top Seller for ACE Insurance Company of North America an affiliate of
CITIBANK (Health and Accident Program) – Local Operations
Recognized by both Internal and External Management
Veteran/ Senior Outbounder for CPP of North America – TCIM based in Texas operating within 50 US State International Operations
Most Improved Agentfor 2 consecutive months with ACS A Xerox Company
Extra Mile Awardee for processing CERPS Bulk Upload of 13K GSK Employees with ACS A Xerox Company
Best in Average Time Transaction for 2 consecutive months with ACS A Xerox Company
Marlon Cruz, ZDLRU Inc Charmaine Balon, ACM Landoldings, Inc.
Managing Principal HRAD Manager
17th Floor Tower 1 Enterprise Center 105 CSJ Building Aguirre Street,
Ayala Avenue, Makati City Legaspi Village, Makati City
Maco Dimayuga, ZDLRU, Inc
Senior Managing Principal
17th Floor Tower 1 Enterprise Center
Ayala Avenue, Makati City
JAY ANNE ALMIRAL BAUN
1226 – C Sagat St. Bgy. 684 Paco, Manila
Mobile No. 099********
Email Address: firstname.lastname@example.org
Birthdate : May 24, 1980