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Social Media Customer Service

South Plainfield, NJ
March 15, 2020

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Stephanie Waters

South Plainfield, NJ ***** · 908-***-**** ·


Hardworking and motivated Information Technology student seeking an internship position as a computer technician with basic experience in fixing computers and coding.


William Paterson University of New Jersey - Wayne, NJ May 2022

Bachelor of Science in Computer Information Technology, GPA 3.8 Dean’s List (Fall 2018, Spring and Fall 2019)

Relevant Courses: Computer Science 1, Fundamentals of Computer Hardware, Web Page and Site Design,

Information Systems.


●Programming Languages - Working knowledge of HTML, CSS, Visual Basic, C++

●Platforms - Windows, macOS, iOS

●Software - Google Applications, Microsoft Suite, iMovie, Windows Movie Maker


Honors Thesis - William Paterson University 2020-2022

●Public Health thesis focused on the rates of sexual harassment on social media in middle-school-aged children.

Website Design Project - William Paterson University Fall 2019

●Designed a website using HTML, CSS, and My SQL to create an ordering system for a restaurant that submitted orders from customer input into a database output for the company.


Hometown Heroes Deli - Delivery Driver, South Plainfield, NJ July 2018-Present

●Providing fast and friendly customer service over the phone and in-person.

●Driving safely to and from destinations to deliver orders on time.

●Assisting with taking and giving payments in the form of cash, credit/debit cards, and gift cards.

Regal Entertainment Group - Floor Staff, South Plainfield, NJ November 2017-January 2019

●Operated Point of Sales systems to sell concessions and movie tickets.

●Answered customer concerns and questions in a professional and personable manner.

●Maintained clean theatres and restrooms in a timely manner.

Jersey Mike’s Subs - Crew Member, Wayne, NJ March 2019-May 2019

●Followed FDA regulations to ensure customers with a safe and enjoyable experience.

●Performed closing duties such as cleaning the dining room and prepping food.

●Took orders from customers and accurately prepared food.


UPS IT Scholarship Recipient 2019-2020

Certificate of Achievement in Geography 2019

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