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Employee Relations Manager

Gilbert, AZ
March 14, 2020

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Gilbert, AZ



Accomplished Human Resources professional with extensive experience in talent acquisition, onboarding and employee integration, including recruiting, sourcing, hiring and on-site event management. Skillfully supported employees and management as a Business HR Representative/Generalist and Employee Support Specialist to resolve complex HR issues.


● Talent Assessment and Acquisition ● Onboarding and Integration

● Employee Performance Management ● Program and Project Management

● Candidate Sourcing and Screening ● Client Relationship Management

● Legal Investigation Management ● Offer Development and Delivery

● Strategic Planning and Execution ● Customer Relationship Development


CAREER CONNECTORS, Gilbert, AZ November 2019 – Present

Program Coordinator (Temporary)

Assisting this non-profit organization helping people connect with meaningful jobs. Coordinate and attend Career Fairs, source prospective job search candidates to increase talent pool for recruiters while coordinating with Talent Acquisition professionals to resource and meet their Staffing needs.

INTEL CORPORATION, Chandler, AZ Jan 1993 – October 2019

HR Business Partner –Technology Manufacturing Group (February 2019 – October 2019)

Provided real-time and strategic employee relations engagement and management through effective triage, stakeholder management, and thorough assessments using independent judgment. Engaged in HR program delivery to business groups.

Worked closely with management to implement corporate human resources policies at the business unit/division level such as salary review, stock renewal and workforce planning.

Leveraged foundational organization capability principles and/or design components to improve individual, group and organizational functioning.

Contributed to the development of company objectives and principles to achieve goals in creative/effective ways.

Program Manager – Corporate People Movement Team (January 2017 – January 2019)

Managed projects, including managing employee actions; managed employee and manager issues/escalations.

Partnered with key stakeholders in Payroll, Stock, Healthcare and GES on employee and manager issues/escalations.

Managed Corrective Action Plan/ Permanent Written Warning (CAP/PWW) tool and worked with manager and employees with process issues and questions.

Employee Support Specialist – Customer Care (July 2014 – January 2017)

Performed highest HR level case management support (Payroll, Benefits, Stock, Retirement, Staffing, and data support).

Resolved internal customer queries regarding benefits and other internal HR-related programs.

Gathered and clarified feedback and other data through various methods, researched relevant guidelines and responded to inquiries promptly.

Provided coaching, influencing, and dispute-resolution strategies to managers and other customers regarding company or benefits policies.

Business Group Human Resources Representative/Generalist (February 2012 – July 2014)

Supported IT, Product Groups and M & A organizations. Consulted with employees and managers to address root causes of human resources issues, attempting to resolve complex employee relations issues with a fair, consistent and systematic approach.

Collected, analyzed and used data and/or indicators from a variety of HR systems/sources to identify and drive specific problem resolution and continuous improvement.

Worked/partnered with management in the implementation of corporate policies and programs related to human resources, including Employee Relations. Partnered with HR Legal on investigations.

Facilitated Year-Round Performance Management (YRPM), management and employee practices, diversity, management development and organizational health/capability.

Campus Relations Manager (January 2010 – February 2012)

Managed campus relationships with seven US colleges and universities, including creating campus strategies for attracting and hiring the best and brightest students for internships and recent college graduate positions.

Planned and facilitated Information Sessions, Career Fairs, Resume Workshops, and on-campus visits by corporate executives.

Worked with campus representatives on Advisory Boards, student groups, minority engineering programs and Academic Relations (Intel donations).

Designed and executed comprehensive intern strategies that attracted and matched over 1000 college interns yearly with hiring managers spread over six US sites. Strategy included managing, developing, and mentoring interns as well as providing training and orientation for intern supervisors.

Intern Program Manager (January 1993 – February 2012)

Created and fostered strong cohort identification among interns, coordinated and facilitated a wide range of Team Building and Social Events.

Drove intern-to-full-time hiring conversion utilizing an effective corporate marketing strategy to educate and sell the candidates on Intel opportunities. This strategy included Senior Manager Open Forums, Business Group Information Sessions and Employee Group presentations and culminated with an Intel Intern Hiring Event that brought together eligible interns with hiring managers.

Ensured continual process improvement through the creation and analysis of an annual satisfaction level survey for both interns and managers. Achieved an average overall Intern satisfaction rating over 95%.

Provided comprehensive data analysis in support of program strategies to all levels of the organization, including industry-wide benchmarking data and analysis as well as specific internal business and data analysis.

Planned and facilitated all Intern events, including welcome sessions, business group overviews, and senior speaker series, networking open forums, career fairs, and ending with interviews for next job placement.

Sourced and recruited over 5000 intern candidates and developed and delivered over 600 offers annually.


Coursework nearly complete for BS Business – Major in Computer Information Systems

Arizona State University, Tempe, AZ


Proficient in Excel, Word, PowerPoint, Concur, Access, Outlook, GENI, SharePoint, PeopleSoft, Taleo, Workday, and Service Now

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