GLENN PHILLIP SHEALY
Copperas Cove, TX•email@example.com•803-***-****
Experience in information systems management of multiple departments. Working knowledge managing confidential information. Ability to identify complex problems, creating solutions, and implementing strategies to maximize production. Proficiency in oversight and management of the information technology support supervisor duties.
Bachelor of Science, Computer Information Systems May 2016
Texas A&M Central Texas, Killeen, TX
Certificates of Training
Unit Movement Officer September 2018
United States Army, Schofield Barracks, HI
Relevant Professional Experience
Computer and Information Systems Operations Officer August 2009 to August 2019
United States Army, Various Locations
•Directed daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.
•Analyzed multifaceted operational needs identified by the user and suggested technical solutions.
•Directed the IT network specialists and support managers to ensure the uppermost standards of network and data security and service levels.
•Constructed a resilient IT team designed to efficiently support the needs of the United States Pacific Command.
•Supervised over 60 personnel using multiple systems such as GCSS-A, GEARS, and a variety of WIN-T programs.
•Systematized and lead the process to evaluate all hardware, software decisions and conserved vendor contracts for IT.
•Organized meetings with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
•Reviewed project strategies to establish, coordinate and execute project activity.
•Consulted with users, management, vendors, and technicians to assess computing needs and system requirements.
•Developed and interpret organizational goals, policies, and procedures.
Digital Marketing Manager
Action Pawn, Killeen, TX September 2019 to Present
•Collected and analyzed data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand.
•Routed paid advertising with Google, FaceBook, and other related platforms to efficiently market whatever product or area is relevant at any given time.
•Managed multiple social media platforms and provide effective marketing with a positive image.
•Conducted research on consumer opinions and marketing strategies, collaborating with marketing professionals, statisticians, pollsters, and other professionals.
•Measured and assessed customer and employee satisfaction.
•Maximized marketing platforms to increase profit margins by 30% within the first quarter, resulting in a historical revenue sales of $100,000 for a single month.
•Prepared reports of findings, illustrating data graphically and translating complex findings into written text.
•Communicated with all social media customer inquiries, feedback or negotiation for the sales with substantial response rate.
Distribution Supervisor November 2018 to August 2019
United Parcel Service, Honolulu, HI
•Supervised the activities of workers engaged in receiving, storing, testing, and shipping products or materials.
•Planned, developed, or implemented warehouse safety and security programs and activities.
•Inspected physical conditions of warehouses, vehicle fleets, or equipment and order testing, maintenance, repairs, or replacements.
•Responded to employees’ or shippers’ questions and complaints regarding storage and distribution services.
•Developed and documented standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials.
Procurement and Contracts Supervisor January 2018 to October 2018
United States Army, Helemano Military Reservation, HI
•Assisted in research and preparation of requisitioning through utilization of GCCS-A.
•Organized, maintained, and allocated monthly budget of over $8,000,000.
•Prepared supply request, maintained accountability of all recoverable items.
•Maintained and recorded cancellations, modifications and status of requisitioning documents.
•Performed data entry to query and enter information for supply, acquisition, and inventory purposes.
•Analyzed inventories to determine how to increase inventory turns, reduce waste, or optimize customer service.
•Initiated, recorded, and completed purchase request documentation for acquisition of component items from vendors.
•Assisted with operations of a supply room to include stocking shelves, inventorying, shopping for re-supply items, and issuing consumable supplies to staff technicians.