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Customer Service Data Analyst

San Jose, CA
March 14, 2020

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Nu Nandar Aung

*** * *** ******, *** #***, San Jose, CA, 95112 ● 669-***-**** ● PROFESSIONAL PROFILE

• Organized and reliable individual with knowledge of interpersonal and computer skills

• Well-developed skills in professional writing, business techniques and etiquette

• Detail-oriented, goal-oriented and able to complete assigned tasks with a continuing eagerness to improve

• Possesses a strong work ethic and customer service skills through various professional experiences EDUCATION


Bachelor of Science in Business Admin/Management January 2019 – December 2020 Overall GPA: 3.8/4.0


Bachelor of Science in Business Management August 2018 – December 2018 De Anza College

Associate Degree in Business Administration September 2016 – July 2018 Graduated with magna cum laude


Event Organizer for Silicon Valley Innovation Challenge December 2019 Lucas College and Graduate School of Business

• Managed, planned and organized the event to promote entrepreneurship at San Jose State University

• Created event tasks for members and volunteers to fulfill them.

• Organized and presented event with a goal of improving knowledge of event planning Marketing Data Analyst Intern, Kan Baw Za Bank (KBZ Bank) in Burma June 2019 – July 2019

• Analyzed data, input color codes, and made background and logistics check

• Created coding for market research data to send it to a partner company in Singapore to enter data

• Presented data and statistics that were obtained to improve services that KBZ bank provides

• Assigned to complete projects independently or with minimal supervision Retail Sales Associate, San Francisco State University Bookstore August 2018 – December 2018

• Managed front desk operations by maintaining office supply inventory, completing routine office tasks, and performing other duties as needed

• Provided outstanding customer service

• Assisted the web order team and processed web orders

• Improve engagement with merchandise and assistant manager in performing an excellent job in exceeding every task Retail Sales Associate, De Anza College Bookstore December 2016 – July 2018

• Organized books and aid customers in finding their books

• Operated at the in-store pick-up department

• Managed at the help desk to receive calls and help customers get the help they needed Key Area of Expertise

• Project/Program Management

• Strategic Planning

• Client Relationship Management

• Process/Progress Improvement

• Computer Skills – Salesforce, Microsoft Office (PowerPoint, Word, Access, Excel, G Suite, Crystal Ball, Project Management)

• Language Skills – English (Proficient), Burmese (Native), Tamil (Proficient) CERTIFICATIONS

SVIC Student Assistant December 2019

Fundraiser Vice President/Officer of Phi Theta Kappa (Honor Society) January 2017 – March 2018 Dean’s Award September 2016 – July 2018

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