MITESH KHUBCHANDANI [VISA VALID UNTIL: **/**/**]

E-Mail: adcau5@r.postjobfree.com

adcau5@r.postjobfree.com

Contact No: +971-**-*******

CAREER OBJECTIVE

To be associated with a learning and professional organization, where I can fully utilize my skills and knowledge thereby functioning to the best of my ability to work with grit and dedication with a team to achieve the goals of an organization. KEY SKILLS

Leadership/Communication skills

Ability to work efficiently in group as well as

individually.

Business operations organization

Public relations expert

Client account management

Human Resources

Customer oriented

Ready to take up new challenges with

confidence

Positive attitude

PROFESSIONAL EXPERIENCE

Effective Teleservices Pvt. Ltd. – Gandhinagar(Gujarat), India Jan 2018 - Jan 2020 Online Chat Representative (Customer Service)

Assisting customers with billing, refunds, and sending replacements

Guiding customers navigate through website and placing orders online

Providing information on new and ongoing promotions/offers to customers

Meeting all key performance indicators set by management and the client

Identifying customer account errors online and resolving it on time/reporting to concerned team if required

Handling 3 chats/customers at a time

Typing 50 WPM

Assisting customers in opening new accounts manually by recording account information

Guaranteed positive customer experience and resolved all customer complaints

Guiding/Training new customer support representatives

Supporting fellow chat agents with product information

Taking care of the roster/team when team leaders are unavailable

Generating sales by asking customers open ended questions/identifying needs and offering the product accordingly

Gathering feedback from clients via email and reporting it to the quality assurance team KANAKGOLD GENERALTRADING LLC- DUBAI, UAE May 2012 – Oct 2017 OFFICE/ADMIN MANAGER

Managing day to day admin activities

Managing all office functions including screening calls and emails

Keeping record of office expenses and managing the budget

Ensure smooth flow of office operations and procedures

Handling immigration procedures for visa, ID renewal of employees

Renewing office, warehouse tenancy contracts, company trade license, complying with land department

Ensure on time payments of office and warehouse utilities

Resolving customer’s complaints and queries

Monitor and maintain office equipment’s

Codify and file material according to established procedures and security of documents

Complying with government policies and procedures

Schedule invoice/bill payments

Managing banking transactions (Payments/TT etc. through digital or online banking) and related compliance procedures (Providing supporting documents related to above mentioned transactions and account)

Managing the credit facilities (Loans/Cash Credit/Overdraft) by banks, financial institutions and ensure timely re- payment for the same in installments

Ensuring data is kept up to date for file records KANAKGOLD INFOTECH TRADING LLC - DUBAI, UAE June 2007 – April 2012 IT EXECUTIVE- SALES

Attending monthly sales meetings to improve sales target

Suggesting right models and brands as per the specifications provided by the clients

Maintaining relationship with existing customers by regularly visiting and contacting them and providing after sales service

Making new customers and increase sales by understanding their requirement and providing effective solution

Closing sales at maximum sale price and minimum credit terms

Attending computer and electronics annual trade show(GITEX), understanding and gathering information about newly launched products

Regularly attending product launch events by various IT brands

(HP/Dell/Lenovo/Toshiba/Linksys-Cisco/Microsoft/Xerox)

Advising customers about forthcoming product developments and getting their feedback

Discussing with customers about ongoing special promotions

Liaising with suppliers to check the progress of existing orders

Purchasing goods at effective rates after comparing with different suppliers

Keeping record of sales ledger and LPO

Making accurate, rapid cost calculations and providing customers with quotations suitable to their requirements

Products mainly dealt with ((Laptops/Desktops/Ram/HDD/Accessories/Printers/Consumables) EDUCATION

Bachelor of commerce (B.com)

SVET (SIDDHI VINAYAK EDUCATIONAL TRUST),

SAURASHTRA UNIVERSITY, JAMNAGAR.

Jun 06 -Mar 09

Higher Secondary Certification (HSC)

Gujarat Secondary Education Board

L.G. HARIA HIGH SCHOOL, JAMNAGAR.

Jun 04 –Mar 05

Senior Secondary Certification (SSC)

Gujarat Secondary Education Board

OSWAL HIGH SCHOOL, JAMNAGAR.

Jun 02 –Mar 03

SOFT SKILLS

Well versed with Major Software: Windows

Proficient in: Microsoft word, Microsoft Excel & Microsoft Power point Learned Skills: Tally, Programming in C

PERSONAL INFORMATION

Date of Birth: 30th, March, 1988

Nationality: Indian

Marital Status: Single

Languages Known: English, Hindi, Gujarati and Sindhi Hobbies: Watching movies, Food lover, Traveling & Listening to Music. Passport Details: Number- Z4417877

Date of Issue- 19/09/2018

Date of Expiry- 18/09/2028

SIGNATURE

MITESH KHUBCHANDANI

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