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Customer Service Manager

Location:
Chandigarh, Chandigarh capital region, India
Posted:
March 14, 2020

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Resume:

AsheshAggarwal

Admin Manager– Cosmas Research Lab Ltd

Contact:-

+917*********

adcap1@r.postjobfree.com

OBJECTIVE:-

Seeking a challenging position that utilizes the acquired knowledge and experience for the growth of the Organization and provides an opportunity for professional growth and to grow and learn in an environment which is competitive, creative and challenging - a career which can provide me lot of growth opportunities to express my skills and abilities.

Possesses analytical, information and management skills, appreciable verbal and written communication skills, willingness to learn and to share responsibilities and amiable, Never say die spirit

ACEDEMIC QUALIFICATION:-

Intermediate certificate, Allahabad board of Uttar Pradesh, 2006.

High School certificate, Allahabad board of Uttar Pradesh, 2004.

PROFESSIONAL QUALIFICATION:-

Diploma in Aviation, hospitality, traveland tourismfromFRANKFINN institute of air hostess training [U.K based HNC] Noida, 2008

WORK EXPERIENCE:-

Working with Cosmas Research Lab LTD (Cosmas Group of compaies)-Ludhiana Plant as Admin Manager since July2019 to current date

Worked with (Bhasin Infrastructure Devlopers Pvt. Ltd.) Rajgadh Estates, Ludhiana as a Facility Officer from Aug 2018 to June 2019

Worked with (ParasBuildtech India Pvt. Ltd.)ParasTierea, Sec - 137, Noida as a Facility Executive from July 2016 to July 2018.

JOB RESPONSIBILITIES:-

Soft Services and Administration

Supervise Housekeeping Maintenance staff by determining workloads & Schedules.

Supervise the residential security arrangements.

Ensure the club facilities are provided as per the policy.

Ensure the staff is trained in complex maintenance activities and follow the Standard operating procedures.

Manage maintenance activities of Fixed Assets such as Networking Systems (Computers/ Printer/Xerox machine), Water Purifier, Fire extinguisher, Attendance Software, swimming pool, electrical fittings /fixtures, panel etc.

Interact with Municipal Corporations & other regulatory departments to formulate and arrange plans to update systems and reduce operating costs by ensuring Optimum utilization of resources. Make all necessary arrangements for special events such as GBM.

Handle emergencies & manage crisis.

Manage vendors, involve in negotiations, ensure the services are rendered within

the timeline and follow up on their payments.

Maintain documents related to vendors / contract/ payment.

Ensure all bills related to Broadband, electricity etc. are checked and paid before due dates.

Developing and maintaining administrative activities such as domestic help card, Contractor passes, file record room

Handling of emergencies &managing crisis.

Grievance Handling.

Responsible for Building Maintenance: AMCs, Service Contracts, Vendor Sourcing

Organizing Events: Diwali Event, Health camps and addhar card camps.

Handling Statutory Compliances as required for the Residential Site

Responsible for analyzing Water Testing report from Vendor.

Responsible for Facility Management Services Soft Services such as Housekeeping, Security, Pest Control, Horticulture

Customer Grievance Cell

Develop and implement customer service policies and procedures

Define and communicate customer service standards

Direct the daily operations of the customer service team

Plan, prioritize and delegate work tasks to ensure proper functioning of the department

Ensure the necessary resources and tools are available for quality customer

service delivery

Review customer complaints

Track customer complaint resolution

Handle complex and escalated customer service issues

Monitor accuracy of reporting and data base information

Analyze relevant data to determine customer service outputs

Billing & Collection Cell

Supervising Billing team in performing customer billing, collection activities and other customer services relating to finance.

Assisting in preparation and control of operations budgets

Monthly target vs achieved report

Strategic on collection from the resident.

Billing should be proper manner through radius xenius software.

Grievance Handling related to billing

Worked with (Mahagun India Pvt. Ltd.) MahagunModerne, Sec - 78, Noida as a Help Desk Executive from Oct 2014 to June 2016.

JOB RESPONSIBILITIES:-

Receive & log calls/complaints from clients/customers/tenants etc efficiently.

Forwarding on reactive calls to shift engineers.

Issue job cards.

Inputting weekly timesheets from Engineers.

Answering queries from tenants.

Generating Performance reports to present to management on monthly basis.

Filing of paperwork.

Coordinate with IGL Team.

Taking/Producing minutes if weekly and monthly meetings

Daily operations of “HELP DESK” function including delivery, problem Escalation/resolution.

Worked with Taurus Facility Management Services Pvt. Ltd.)3C Lotus Panache, (Sec -110, Noida as a Help Desk Executive from Oct 2013 to Sept 2014.

JOB RESPONSIBILITIES:-

Coordinate all the Clients and venders

Making duty roster and monthly attendance of the vender staff,

Handling all the complaints over the flats and common area,

Handling admin work in office,

To supervision and guide the Housekeeping, Security and Engineering department.

To supervision building/grounds maintenance and constriction Ensure common areas and grounds are maintained to company standards.

Worked with JLLM (Jones Lang LaSalle Meghraj) Mahagun Metro Mall, Vaishali Ghaziabad as a Help Desk Executive from July 2011 to Sept 2013

JOB RESPONSIBILITIES:-

To supervision operations by managing a workforce of 8-12 team members.

To supervision building/grounds maintenance and constriction Ensure common areas and grounds are maintained to company standards.

To supervision the entire mall operations and helpdesk counter and to maintain the check list on daily basis.

To supervision and guide the Housekeeping, Security and Engineering department.

To supervision and co-ordinate various events, exhibitions and promotion activities of the organization.

Regular patrolling the mall, initiating and monitoring investigations, assisting sick and injured associates and guests.

To co-ordinate with marketing department during events, exhibitions, promotion activities and any other special events.

To co-ordinate with all the shop owners of the mall and satisfy their needs regularly.

Listening to direct or indirect customers and provide them with information.

Worked with International recreation parks Pvt. Ltd. Sector-38,A Noida, (The Great India Place Mall& Worlds of Wonder) Noida as a SR.GUEST RELATION ASSISTANT from March 2008 to June 2011.

JOB RESPONSIBILITIES:-

To provide high quality experience to our guest by focusing on highest level of safety and service standards to make them feel out of the world by creating a wholesome fun environment.

To greet the guest, giving them the script of rides,

To supervision the entire mall operations and helpdesk counter and to maintain the check list on daily basis.

To supervision and guide the Housekeeping, Security and Engineering department.

To supervision and co-ordinate various events, exhibitions and promotion activities of the organization.

Regular patrolling the mall, initiating and monitoring investigations, assisting sick and injured associates and guests.

To co-ordinate with marketing department during events, exhibitions, promotion activities and any other special events.

To co-ordinate with all the shop owners of the mall and satisfy their needs regularly.

To brief the safety measures to be followed,

To take the feedback from the guests,

Handling guests complaints.

MAILING ADDRESS:-

B-901, Rajgadh Estates, Ludhiana, 141001

PERMANENT ADDRESS

H.No. 31\A, Sugar Mill Colony,

Nawanshahr (Punjab)

LANGUAGE KNOWN:-

English, Hindi and Punjabi

PERSONAL DETAILS:-

Date of birth 12- 12-1989

Sex Male

Nationality Indian

Marital Status Married

INTERESTS ANDHOBBIES:-

Listening to Music

Dancing

DATE: -

PLACE: -

(ASHESH AGGARWAL)



Contact this candidate