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Customer Care Engineer

Location:
Ludhiana, Punjab, India
Salary:
35000
Posted:
March 14, 2020

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Resume:

Profile Summary

Responsible for designing, organizing, modifying, and supporting a Company’s computer systems. Designs and installs LANs, WANs, Internet and intranet systems and network segments. Troubleshooting, Configuration and Installation of Windows Server 2008, 2012 & 2016. Managing Active Directory, DNS, DHCP & Group Policy Management (Windows Server 2008, 2012 & 2016).

Manage File Server, FTP Server & All types of ERP,Logic Erp,Nuron Erp,Anims Erp,Emanage,Disha. Manage Domain/Workgroup Users.

Manage server & backup.

Manage Domains & Sub domains.

Website & Domain hosting renewals.

Installation, Configuration & Troubleshooting of OS’s like Windows XP, 7, 8, 8.1 & 10. Installation and Configuration of Microsoft Office ver. 2007, 2010 & Office 365. Assemble New Systems.

Upgrading existing hardware, software and networks. Install and troubleshoot all types of PC hardware, branded and assembled. Install various system applications & software’s commonly used. Ability to hook-up and troubleshoot Internet connectivity on PCs/ Networks. Managing email accounts creation, deletion & configuration into email clients e.g. Outlook & Mobile Devices.

Google Apps,Google Sheet Online,Google Drive.

Manage Cloud/Hosted Desktop Systems provided by the 3rd Troubleshooting the connectivity issue and escalate the same to the concerned company.

Remote support through Remote Tools TeamViewer, Ammyy Admin, Windows Remote Desktop etc. LAN Administration.

Web-hosted CPanel configuration/backup.

Manage web-based Portal server.

Testing systems to make sure that they are working properly. Scheduled & on demand data backup and restore.

Systems maintenance.

Installation/Configuration of Network & Local printers. Firewall/Router configuration changes as per the business requirement. Ensure security of data, network access and backup of systems. IT Inventory Management - Hardware & Software.

IT Training to new employees & existing employees when required. The company shall be entitled to require you, at any time to perform any other administrative, managerial, supervisory and related duties.

Administer servers, desktop computers, printers, routers, switches, firewalls, phones, Personal digital assistants, smart phones, software deployment, security updates and patches. Setup, maintenance and control of CCTV camera (Technical commercial system) Participating where required, in other aspects of the IT Department MANOJ KUMAR

Engineer IT (System Hardware & Network

Administrator)/ EDP/Technical Head

adcao7@r.postjobfree.com

Core Strength

Network Administrator

System Administrator

Troubleshooting

Advance security

Configuration all Pc’s

With domain server

Router & modem

Configuration

Configure Local &

Domain mail system

Updating systems with

IT technology as per

Organization required

Project Incharge of

Costing sheets (Sheet

Metal components)

Working payroll

Software as cashier

Handling day to day

Office routine activities

Daily Server / ERP

Backup

Installing windows,

Network printer

Firewall activities

Generate MIS report as

Per Management

Required

Total Security systems

+91-987*******

Organizational Experience 18 years

M/s Saggi Knits P Ltd.(Manufactures of Garments) Dec’17 – Till Designation : IT Technical Support ERP

Location : Ludhiana

Team : 06 Team Members

M/s Saumya Clothing Co. Ludhiana,INDIA Aug’04-Dec-17 Designation : Engineer IT (System & Hardware Network Administrator, EDP) Location : Ludhiana

Team : Individual

Job Profile:

Hardware and software installation and upgrades, win server 2008 configure, ERP Implement & Infrastructure Installation, Configuration & Troubleshooting of OS’s like Windows XP, 7, 8, 8.1 & 10. Installation and Configuration of Microsoft Office ver. 2007, 2010 & Office 365. Assemble New Systems.

Networking planning / implementation are also the responsibility of EDP Department. MIS Report as well. Repair and reinstall the old systems and if not possible in company then make returnable gate pass and send them to the vendor for repair. Implementation and programming of computer networks and software Manage production based erp and wages,salary maintaining in erp M/s Logic Software solutionChandigarh,INDIA jan’01 – Aug’04 Designation : SENIOR CUSTOMER CARE EXECUTIVE & IMPLEMENTOR Location : Ludhiana,Chandigarh

Team : 03 Team Members

Job Profile:

Hardware and software installation and upgrades, win server 2008 configure, ERP Implement & Infrastructure Networking planning / implementation is also the responsibility of EDP Department. Installing new system, upgradation of systems in various departments. Securities like Anti-Virus, Internet Security and responsible for firewall etc. Daily backup management of all the data. Restore the data for user whenever required. Solve users’ problem at their sight or by other communication. Also looks after payroll work as this is the confidential work. Printing of reports on Line Printer through networking. Live on internet solutions of ERP software

printer, Dot Matrix Printer, Line printers.

Repair and reinstall the old systems and if not possible in company then make returnable gate pass and send them to the vendor for repair. Implementation and programming of computer networks and software Personnel equipment requirements

Education

10th from Punjab School Education Board

10+2 with Arts for Punjab School Education Board,•2 year Diploma in Computer application SCIT Ludhiana.INDIA

•Degree in Bachelor of Arts from Panjab University in first class Personal Detail

Father’s Name

Mother’s Name

Date of Birth

Marital Status

: Sh.krishan lal

: Smt. Suman Rani

: 02-05-1979

: Married

Language Known : Hindi, Punjabi and English

Place:- Ludhiana Dated

Hobbies : Listening old Music, Travelling,Playing Cricket Strength : My Parents

Weakness : My Parents

Location : House No: 602, Street No 20, Guru Gobind singh Nagar, New Shimla puri,ludhiana.141003

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