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Customer Care Service

Location:
Johannesburg, Gauteng, South Africa
Posted:
March 14, 2020

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Resume:

CURRICULUM

VITAE

OF

LYDIA MOTHAPO

PERSONAL DETAILS

Surname : Mothapo

First Name : Lydia

Address : ** * ******* ******

Kwa-Thema

1575

Cell Numbers : 073-***-****

: 078*******

Identity Number : 800-***-**** 089

Email Address : adcanx@r.postjobfree.com

Gender : Female

Marital Status : Single

Language Proficiency : English, Zulu & North Sotho

Driver’s License : Code 10

Health : Good

Hobbies : Tennis, Reading & Movies

Interest : Learning, Touring

EDUCATIONAL QUALIFICATION

Highest Grade Passed : Technical Matric (Grade 12)

Subjects Passed : English

Afrikaans

North Sotho

Logic Systems

Mathematics

Electronics

TERTIARY EDUCATION

Institution : Damelin Correspondence

Course : ICDL (International Computer Driver License)

Year Obtained : 2003

Instituion : LEAP (Leadership Empowerment Achievement

Portal)

Course : Telephonic Customer Service Orientation Skills

Year Obtained : February 2006

Instituion : Tlamoha Technical College

Course : Electrical Engineering Light Current (N2-N5)

EMPLOYMENT HISTORY

Name of Employer : African Independent

Telephone Number : (011-***-****

Position : Receptionist

Period : April 2005 to March 2010

Receptionist Duties

Signing of daily deliveries

Receiving clients

Liaison between clients and consultants

Operating the switchboard

Taking messages and emailing to the relevant consultant

Name of Employer : African Independent

Telephone Number : (011-***-****

Position : Commercial Consultant, Quality Control Consultant

Period : March 2010 to October 2015

Reason : Retrenched (Company moved to George in WC)

Commercial Consultant Duties

Customer Care

Handling Queries

Registering Claims

Quality Control Consultant

Auditing incoming and outgoing calls

Reporting back/give back

Providing feedback to managers on monthly basis

EXTRA CURRICULAR ACTIVITIES

1)Volunteering as a Sunday school teacher in my church

REFERENCES

1.Mr. Brian Ancient

Quality Control Manager

African Independent Brokers

Tel: 011-***-****

2.Marie Du Plessis

Reception Supervisor

Tel: 011-***-****



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