SAMEER V KUMAR
Al Barsha, Dubai -UAE
email@example.com / Skype – Sameerkumar786
Experienced Hotel Manager with over Twenty years of experience in managing Chain Hotels, Airport
Hotels, Downtown Hotels, Beach Resort, Remote Properties, Luxury Hotels, Boutique Hotels, Wildlife
Resorts, and Conference & Convention Centre hotels, Works well under pressure to consistently meet strict
deadlines. Self-motivated individual with a positive approach and ability to lead and motivate the team
while delivering effective results. I have a proven track record of achieving targets in all areas of
hospitality, including guest satisfaction, cost control and revenue generation. I can implement and maintain
the highest standards of hotel service, and deliver an unforgettable guest experience. Possessing business
skills and commercial acumen, I am capable of growing revenues and maximizing the financial
performance of any hotel department. Dynamic Hotel Manager skilled in developing and training teams,
effectively controlling costs and achieving YOY revenue and high guest satisfaction ratings in competitive
environments. Expert communicator passionate about fostering a positive and results-orientated team
culture, right now I am looking for an exciting senior managerial opportunity within an establishment that
offers me a new challenge.
Successfully supervised the £2.4M refurbishment project pertaining to the Executive and Deluxe
Rooms of the Hotel.
Successfully planned a Restaurant & Bar refurbishment and re-launch, which has seen an increase in
covers & revenue YOY and achieved the Top Restaurant winner's awards in Oman.
Designed & implemented a proactive S&M plan for F&B revenue to achieve the set AAM plan
Introduced beverage audit & controls along with designed menus that generated 80% Bev GP.
Implemented a new H&S monitoring & recording system which has achieved 90% and above
score during Health & Safety audits, as well as ensuring weekly / monthly PPM targets.
Implemented a hotel based Training & Development programme with a focus on driving
engagement & standards.
Introduced a feel factor guest experience to the hotel that has generated positive feedback on guest
review sites along with enhancing the guest journey experience.
Two full budget cycles (building and costing of the budgets) with YOY growth and ROI along with
meeting a set top and bottom line profits and cost margins.
Successfully planned numerous CAPEX projects and enhanced the total guest satisfaction in aspect of the
Hotel. Put in place new system for payroll and hotel costs, to ensure conversion of payroll along with GOP
Hotel operations and Payroll management
Food and beverage services
Guest satisfaction specialist
Team building and Skilled negotiator, Event planning and coordination.
October 2019 – At Present
GENERAL MANAGER -CRIMSON HOTELS – NEPAL
Completed Pre-Opening and Managing 4*Star Deluxe Resort 100 Keys with 3 Outlets and Conference and
Banqueting Facilities up 2000 Pax and 3*Star Resort 38 Keys and 2 Outlets and other Recreational
May 2019 – October 2019
GENERAL MANAGER -BELADBONT RESORT, OMAN
Completed Pre- Opening for (4*Star Deluxe Resort) 100 Keys with 6 Outlets and Conference and Banqueting
Facilities up 1000 Pax.
March 2018 – April 2019
PROPERTY MANAGER – PRESIDENTIAL PALACE
MINISTRY OF PRESIDENTIAL AFFAIRS-ABU DHABI-UAE
Managing daily basis operation of various departments and responsibilities include promoting and ensuring the Royal Family's satisfaction. Developing and maintaining a strong team environment, placing emphasis on personnel satisfaction and delivering prompt, courteous service. Providing and Accountable for establishing superior standard and quality service, for developing the highest level of personal professional performance and controlling, planning, organizing and directing all operations and services including food and beverage, housekeeping, guest handling and maintenance. Involved in the hands-on day-to-day running of the Palace, which include carrying out various tasks and duties, Handling Housekeeping, F&B, Security, Maintenance, Recreation & Facilities and IT Departments, Responsible for budgeting and financial management.
April 2017 – March 2018
HOTEL MANAGER – BARCELO RESIDENCES DUBAI MARINA, UAE
(Completed Pre- Opening for 5*Star Deluxe Hotel Apartments) 262 Keys with 1 Outlet.
January 2015 March 2017
GENERAL MANAGER - RAMEE GROUP OF HOTELS & RESORTS, OMAN (Muscat)
4* Star Luxury Hotel 100 Keys with 5 Outlets, Banquets and Night Club.
Oman’s Famous Rock Bottom Night Club, Offering Indian, Arabic, Continental, Seafood and Multi cuisine Award winning Fine Dining Restaurants with Conference and Banqueting facilities up to 450 People.
January 2010 December 2014
EXECUTIVE ASSISTANT MANAGER F&B- SHANGRI LA HOTELS & RESORTS, NEPAL
5*Star Boutique Luxury Hotel, 100 Keys with 4 outlets and Conference and Banqueting facilities up 1000 Pax.
September 2005 December 2009
FRONT OFFICE MANAGER -THISTLE CHARRING CROSS HOTEL (GLH HOTELS) UK.
5*Star Deluxe Hotel, 281 Keys with 3 outlets and Conference and Banqueting facilities up 1000 Pax.
January 2003 August 2005
NIGHT MANAGER - RADISSON MAYFAIR HOTEL, LONDON, UK
5*star Deluxe hotel, 404 Keys with 5 outlets Conference and banqueting facilities up to 1500 Pax.
January 2002 December 2002
ASSISTANT. HOUSEKEEPING MANAGER - HILTON SCANDIC SYDHAVEN, COPEHAGEN, DENMARK 5*star Deluxe Hotel,391 Keys with 4 outlets Conference and banqueting facilities up to 350 Pax.
November 2000 October 2001
DUTY MANAGER - HOTEL NIKKO THE METROPOLITAN, DELHI, INDIA
5*Star Deluxe Hotel, 185 Keys with 3 outlets Conference and banqueting facilities up to 750 Pax.
Tasks & Responsibilities
Handling the complete Pre-Opening works &Procedures, Recruitment of Heads of departments and the entire staff, Establishing basic personnel standards, Coordination of training for personnel, external and in-house training and specialized training.
Marketing and sales establishing a corporate identity and marketing campaign, defining the distribution and various channels, Connecting the hotel on the GDS - Global Distribution System, Create a pricing policy
Pre-opening sales, Preparation and implementation of the opening ceremony - "Grand Opening", Finance Budget preparation for the Pre-opening phase, budgeting for the first 12 months of hotel’s operations.
Risk management, Preparing for inspection, certification and hotel categorization, Preparation of the hotel for all types of inspections, Implementation of and preparation for certification of the HACCP system, Preparation of the hotel for the official categorization by the competent authority.
Financial: Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted
EBITDA. Responsible for preparation of property budget and forecasts. Managing labor standards and
property level expenses to achieve maximum flow through to the bottom-line profit. Monitoring monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors.
Sales: Working and managing all sales activities of the property and meets revenue objectives. Activities
include setting goals, completing competitive surveys, taking reservations and compiling reports. Making
sales calls as outlined by the Sales Management Teams. Identifying and seeks out potential business in local
market. Maintaining relationships with local companies and key people to increase Homestead's visibility
within the local market. Guest Satisfaction: Promoting 100% guest satisfaction throughout property. Insist the 100% guest satisfaction. Ensuring that all guest related issues are resolved in a manner consistent with the company's goals and objectives.
Employee Management: Recruiting qualified applicants. Training employees in accordance with company
standards. Motivating and giving direction to all employees. Communicating all policies and procedures to entire staff. Performance evaluations, disciplinary documentation and conducting terminations. Ensuring that employee related issues is resolved in a manner consistent with company policies.
Inspecting and documenting repairs and cleanliness of property to ensure optimum upkeep and repair, room cleanliness and overall property appearance, manages all areas of the hotel in accordance with brand standards to achieve a friendly atmosphere of superior guest service and product quality. Provides exemplary performance for staff to follow.
Developing and communicate selling Strategies utilizing forecasting tools and review these weekly with the Sales Team. Overseeing all accounting functions, including, but not limited to, accounts payable, accounts Receivable, petty cash, and payroll and ordering procedures.
Sales and Marketing Communicating competitive market conditions to team supervisors and Regional
Management. Review inventory controls and selling strategies daily. Reviewing 3rd party sites on a regular
Basis and implement specials as needed according to Occupancy, ADR and REVPAR goals. Continually
Solicit new business for the hotel. Monitor group block and direct bill processes.
Supervise operation and handling of all food and beverage outlets.
Monitor and ensure fulfillment of company’s specified projects and maintain regulatory board of Public Health department for better output.
Develop and ensure proper surveillance of food and beverage supply units using subsidiary wings.
Administer all food and beverage facilities and ensure optimal cleanliness and safety procedures in efficient working.
Assist various departments in selection process and provide guidance to staff members according to company’s rules.
Monitor all local sanitation and healthcare systems to satisfy customers.
Maintain an inventory for all food and bi monthly liquor.
Analyze and utilize various management tools to update expenses and fix bi-weekly wages for Food & Beverage Department.
Perform regular investigation concessions and bars to standardize sanitation and janitorial services plus direct closing of bars in time.
MHM: Masters in Hotel & Tourism Management University of Angers
Ecole Superieure de Tourisme et d'Hotellerie de l' Universite'd' Angers
Bachelor of Business Administration: COMMERCE University of Magadh
Bodh Gaya, India
GCSE St. Xavier’s School, Delhi, India
Certificate in Hungarian Language Hungarian Embassy and Cultural Centre, India
Certificate in French Language. University of Angers, France
Personal information: -
Indian Citizen willing and able to work worldwide, 44 Years, Male, 5'7" 66 kg, Self Starting, Hardworking, Motivated towards career. Speak English, Hungarian, Danish, French, and Hindi Native.
Fire & Safety & Basic Health & Safety, Train the trainee, Supervision in Action & Duty managers training.
Complaint handling, Holidex Reservation system Worldwide.
Basic Food & Hygiene Course, Be my guest at Holiday inn hotels.
Disciplinary workshop at Holiday Inn Hotel Heathrow London, UK.
Holding SIA Door Security &Supervision License (U.K) Hotels, CASINOS & NIGHT CLUBS.
HACCP Certificate Course Conducted by High field UK HACCP ORG. Basic First Aid & Safety
Certificate (St. John Ambulance org.)
Level 2 Conflict Management for the Private Security Industry (UK) Level 2 Physical Intervention Skills
for the Private Security Industry (UK).