LINKEDIN Anna Korotinska
English – fluent
Ukrainian/Russian – native
German – beginner
2001 - 2006 MA Degree in Psychology - University of Economics and Humanitarian Sciences, Ukraine (Apostille, Accredited by the International Council of Higher Education in Zurich, Switzerland) 1996 - 2006 English Grammar & Literature,Native Americans Teachers
(Peace Corp & YMCA), Business English.
QUALIFICATIONS / CERTIFICATES
● HR Management training September, 2019
“Oscar Cultural Institute”, Dubai (Attested by KHDA, UAE Government, Internationally approved certificate)
● Legal updates in UAE LABOUR LAW August, 2019
“Capital Education Centre”, Dubai
(Jana Krok, German lawyer and expert in UAE Labour Law)
● LinkedIn for Business seminar,“SAE & Extra Mile”, Dubai Guillaume Larronde (Head of Linkedin in London, Paris & Dubai)
● Dianalysis - psychological consultation method 2009 - 2013
● Psychological consultation on the Helpline 2005 – 2006
● Peace Corp & American "Campus Crusade” 2001 - 2005
(English lessons/USA history, translating from/to English)
● Intellect, English courses 1996 - 1999
HILTON HOTELS & RESORTS 01/2020 - Present
● Consistently update all data into Delphi event planning software
● Applying for DTCM permits, preparing NOC letter
● Handle all enquiries and customer requests
● Make follow-up calls where a prospect is identified from the incoming call and chase tentative business for conversion to definite
● Handle turndowns professionally, looking for opportunities to move business to different date or refer to another Hilton property
● Conduct client site visits (showrounds) and attend client appointments as required
● Control of invoices for completeness on the day following the event and payment of the invoices on time.
MIDDLESEX UNIVERSITY DUBAI 02/2018 - 01/2020
Team Administrative Assistant
● Handle tasks of the HR Manager designates with
● Interviewing/training candidates for internship
● Events approvals from TECOM Group/FILM Dubai/DTCM permits
● Transferring inquiries/messages to designated departments using a main multi-line telephone system with a high volume of calls.
● Ordering stationery/pantry supplies in SAP accounting software;
● Booking classrooms/meeting rooms for events/lecture
● Schedule appointments with the Student Counsellor (psychologist);
● Report any complaints arising in the University premises to IDAMA facility services and coordinate accordingly;
Photography, Art, Interior
Design, Fashion, Marketing,
Psychology, Yoga, Handicraft,
Theatre, Cinema, Traveling,
Healthy way of life.
Happy Paw.ua (Charity
Foundation for animals),
OZ(interpreter of Odessa
news), Thereart.com (art
UAE Labour Law, Familiar
with all cash handling & Credit
Card Payment Procedures,
Search new clients, B2B, B2C
cold calls,Coordination and
mindset, Team work,
Creative/visual thinking, Time
management, analytical skills,
ability to work under pressure,
MS Office, Power Point,
Outlook, The Bat, Photoshop,
Micros, POS System, Spa
Soft, Opera, Vicas, SAP, The
Terrasoft, Social Media,
DELPHI event planning
CARLTON DOWNTOWN HOTEL 09/2017 – 02/2018
Guest Relations Agent (Front office)
● Assisting guests/groups in checking-in in Opera system, using Vicas, upgrading/upselling and informing about facilities of the hotel.
● Handling guest inquiries/complaints informing relevant departments. Handling reservations made through telephone or LPO from travel agencies.
● Processing guests check-outs, room assignments.
Verify/adjust billing for guests. Coordinate with Housekeeping to track room status and guest concerns.
● Cash guests' checks, VCC, process all payment types, vouchers, paid-outs, charges, and provide change.
● Reporting accidents, injuries, and unsafe work conditions to manager; achieve positive outcomes from Guest queries. FIVE (VICEROY) PALM JUMEIRAH 01/2017 – 09/2017
Spa Director Assistant, Sales Executive (pre-opening of the hotel)
● Greeting numerous visitors, VIPs, answer phone calls/emails.
● Promoting/Booking Luxury Spa treatments.
● Cashier/Financial Reports, posting Treatments/Retail/Luxury Watersports, Yachting in SpaSoft/Opera systems
● Ordering/Visual Merchandising/Uploading retail items in SpaSoft,
● Promoting luxury brands: Rocks Push shorts, Sunseeker/Stella Cove swimsuits for ladies/kids (Australia), InnaLee clothes
(Belgium), Havaiianas slippers (Brazil), Philip Stein watches (The USA), Ecua-Andino Panama Hats (Ecuador).
● Luxury Cosmetics: Natura Bisse, Coola, Terres D’Afrique, Knesko, Foreo, MarocMaroc.
NOIR LOUNGE BAR, Kempinski Hotel, Dubai
10/2015 – 7/2016
Guest Service Assistant (F&B)
Greeting numerous visitors, including VIPs, Reserve tables in RestDiary Reservation System;Present menus, take orders, assist waitresses; Call room service when our kitchen is closed, Answer and manage incoming and outgoing calls/emails while recording accurate messages. Rowan (Izobilie), Ukraine. Import of fruits/vegetables from Europe, Turkey, Egypt, US, etc.2006 – 2015
Executive Assistant of CEO – Import Manager
B2B calls/emails; translation of documents; base of clients; Search new suppliers and following collaboration (negotiations about terms and conditions, prices, assortment, contract signing). Drafting of legal documents; Business corresponding; Documents management with suppliers, brokers and forwarders; Preparation for customs clearance
(translation - invoices, packing lists, good's descriptions, technical specifications); Coordination with transport companies: truck, sea. Plan and coordinate logistics and materials for board meetings, committee meetings and staff events.Coordinate domestic and international travel arrangements, including booking flights, hotels and transport.
FREELANCER (WORK EXPERIENCE)
● Private English lessons, English tutor 2009 - 2015
● Odessa Zahidna (News from South of Ukraine)
Interpreter - Editor, Copywriter 2014 - 2015
Lead FB, Twitter pages, translate news, articles, subtitles for video news
● White house (men's multi branded shop)2011 - 2013
& Artists A.Vaskevich &M.Parhomenko
Art-manager, copywriter, content-manager, sales executive Social media and online shop coordination, taking photos of paintings and exhibitions. Search galleries, commercial places for the exhibitions.
FMCG - Sales executive, Secret buyer, Promoter 2002 – 2013