Anna Korotinska

CONTACTS

Dubai, UAE

+*** (**) *9 025 88

adcah5@r.postjobfree.com

LINKEDIN Anna Korotinska

LANGUAGES

English – fluent

Ukrainian/Russian – native

German – beginner

CV

EDUCATION

2001 - 2006 MA Degree in Psychology - University of Economics and Humanitarian Sciences, Ukraine (Apostille, Accredited by the International Council of Higher Education in Zurich, Switzerland) 1996 - 2006 English Grammar & Literature,Native Americans Teachers

(Peace Corp & YMCA), Business English.

QUALIFICATIONS / CERTIFICATES

● HR Management training September, 2019

“Oscar Cultural Institute”, Dubai (Attested by KHDA, UAE Government, Internationally approved certificate)

● Legal updates in UAE LABOUR LAW August, 2019

“Capital Education Centre”, Dubai

(Jana Krok, German lawyer and expert in UAE Labour Law)

● LinkedIn for Business seminar,“SAE & Extra Mile”, Dubai Guillaume Larronde (Head of Linkedin in London, Paris & Dubai)

● Dianalysis - psychological consultation method 2009 - 2013

● Psychological consultation on the Helpline 2005 – 2006

● Peace Corp & American "Campus Crusade” 2001 - 2005

(English lessons/USA history, translating from/to English)

● Intellect, English courses 1996 - 1999

WORK EXPERIENCE

HILTON HOTELS & RESORTS 01/2020 - Present

Events Coordinator

● Consistently update all data into Delphi event planning software

● Applying for DTCM permits, preparing NOC letter

● Handle all enquiries and customer requests

● Make follow-up calls where a prospect is identified from the incoming call and chase tentative business for conversion to definite

● Handle turndowns professionally, looking for opportunities to move business to different date or refer to another Hilton property

● Conduct client site visits (showrounds) and attend client appointments as required

● Control of invoices for completeness on the day following the event and payment of the invoices on time.

MIDDLESEX UNIVERSITY DUBAI 02/2018 - 01/2020

Team Administrative Assistant

● Handle tasks of the HR Manager designates with

● Interviewing/training candidates for internship

● Events approvals from TECOM Group/FILM Dubai/DTCM permits

● Transferring inquiries/messages to designated departments using a main multi-line telephone system with a high volume of calls.

● Ordering stationery/pantry supplies in SAP accounting software;

● Booking classrooms/meeting rooms for events/lecture

● Schedule appointments with the Student Counsellor (psychologist);

● Report any complaints arising in the University premises to IDAMA facility services and coordinate accordingly;

INTERESTS

Photography, Art, Interior

Design, Fashion, Marketing,

Psychology, Yoga, Handicraft,

Theatre, Cinema, Traveling,

Healthy way of life.

VOLUNTEER

Happy Paw.ua (Charity

Foundation for animals),

OZ(interpreter of Odessa

news), Thereart.com (art

project coordinator).

SKILLS

UAE Labour Law, Familiar

with all cash handling & Credit

Card Payment Procedures,

Search new clients, B2B, B2C

cold calls,Coordination and

Relationship-Building,

Customer Service,

Office-Management, Global

mindset, Team work,

Creative/visual thinking, Time

management, analytical skills,

research, problem-solving,

ability to work under pressure,

promotion, sales

COMPUTER SKILLS

MS Office, Power Point,

Outlook, The Bat, Photoshop,

Micros, POS System, Spa

Soft, Opera, Vicas, SAP, The

Terrasoft, Social Media,

DELPHI event planning

software

CARLTON DOWNTOWN HOTEL 09/2017 – 02/2018

Guest Relations Agent (Front office)

● Assisting guests/groups in checking-in in Opera system, using Vicas, upgrading/upselling and informing about facilities of the hotel.

● Handling guest inquiries/complaints informing relevant departments. Handling reservations made through telephone or LPO from travel agencies.

● Processing guests check-outs, room assignments.

Verify/adjust billing for guests. Coordinate with Housekeeping to track room status and guest concerns.

● Cash guests' checks, VCC, process all payment types, vouchers, paid-outs, charges, and provide change.

● Reporting accidents, injuries, and unsafe work conditions to manager; achieve positive outcomes from Guest queries. FIVE (VICEROY) PALM JUMEIRAH 01/2017 – 09/2017

Spa Director Assistant, Sales Executive (pre-opening of the hotel)

● Greeting numerous visitors, VIPs, answer phone calls/emails.

● Promoting/Booking Luxury Spa treatments.

● Cashier/Financial Reports, posting Treatments/Retail/Luxury Watersports, Yachting in SpaSoft/Opera systems

● Ordering/Visual Merchandising/Uploading retail items in SpaSoft,

● Promoting luxury brands: Rocks Push shorts, Sunseeker/Stella Cove swimsuits for ladies/kids (Australia), InnaLee clothes

(Belgium), Havaiianas slippers (Brazil), Philip Stein watches (The USA), Ecua-Andino Panama Hats (Ecuador).

● Luxury Cosmetics: Natura Bisse, Coola, Terres D’Afrique, Knesko, Foreo, MarocMaroc.

NOIR LOUNGE BAR, Kempinski Hotel, Dubai

10/2015 – 7/2016

Guest Service Assistant (F&B)

Greeting numerous visitors, including VIPs, Reserve tables in RestDiary Reservation System;Present menus, take orders, assist waitresses; Call room service when our kitchen is closed, Answer and manage incoming and outgoing calls/emails while recording accurate messages. Rowan (Izobilie), Ukraine. Import of fruits/vegetables from Europe, Turkey, Egypt, US, etc.2006 – 2015

Executive Assistant of CEO – Import Manager

B2B calls/emails; translation of documents; base of clients; Search new suppliers and following collaboration (negotiations about terms and conditions, prices, assortment, contract signing). Drafting of legal documents; Business corresponding; Documents management with suppliers, brokers and forwarders; Preparation for customs clearance

(translation - invoices, packing lists, good's descriptions, technical specifications); Coordination with transport companies: truck, sea. Plan and coordinate logistics and materials for board meetings, committee meetings and staff events.Coordinate domestic and international travel arrangements, including booking flights, hotels and transport.

FREELANCER (WORK EXPERIENCE)

● Private English lessons, English tutor 2009 - 2015

● Odessa Zahidna (News from South of Ukraine)

Interpreter - Editor, Copywriter 2014 - 2015

Lead FB, Twitter pages, translate news, articles, subtitles for video news

● White house (men's multi branded shop)2011 - 2013

& Artists A.Vaskevich &M.Parhomenko

Art-manager, copywriter, content-manager, sales executive Social media and online shop coordination, taking photos of paintings and exhibitions. Search galleries, commercial places for the exhibitions.

●

FMCG - Sales executive, Secret buyer, Promoter 2002 – 2013

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