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Customer Service Administrative Assistant

Toronto, ON, Canada
March 14, 2020

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** ******* ***. **** * Toronto, ON M6K 3G7 647-***-****

Professional Summary

Accomplished leader with a career marked by success in Legal Administration, Legal procedures, and Legal Contracts. Expertise in areas ranging from human resources, administrative assistance, travel and logistics planning, customer Service and Reception.

Areas of Expertise

Administrative Assistance

Executive & Staff Support

Scheduling & Coordination

Data Entry & Management

Advance knowledge of Microsoft office suite

HR & Program Administration

Meeting Minutes & Agendas

Travel & Logistics Planning

Reporting & Documentation

Excellent organizational skill and analytical skills

Project Planning & Execution

Stakeholder Relationships

Customer Service & Support

Multitasking & Prioritization

Yussuf has always been very respectful to clients, staff and partners. He worked directly with local residents, other front-line staff and management, as well as local politicians. He enhanced the tracking and organization of legal files by introducing new electronic record management systems. He was well liked by all and was a great and important asset to our organization.

TC, Project Coordinator, Action for Neighborhood Change

Professional Experience

Customer Service & Reception

Senior Concierge Condor Security Inc. – Toronto ON. Present

Answer department telephone calls within 2 rings, using correct salutation and telephone etiquette

Improved resident and guest services buy projecting friendly and knowledgeable attitude

Recipient of multiple positive reviews acknowledging dedication to excellent customer service

Mange wide variety of resident services and administrative task to resolve issues quickly and efficiently

Investigated and resolved resident inquiries and complaints in a timely and empathetic manner

Frequently used word processing spread sheet database and presentation software

Interpreter Freelance – Toronto, ON 2008 to 2016

Election Campaign, Robert Spencer, Scarborough South West, Toronto, Ontario 2010

Implemented initiatives to ensure smooth functioning of a busy reception area to meet the demands of fast paced MP office

Ensured complete confidentiality while handling sensitive documents and issues

Prepared advance and post meeting paperwork

Experienced in the use of database and word processing software

Completed all records and documentation legibly and correctly

Ability to analyze and interpret complex information

Administrative skills

Community Engagement Outreach Worker Neighborhood Link Support Services – Toronto 2011 to 2013

Administration Assistant, Learning Enrichment Foundation, Toronto, Ontario 2001

General Office Clerk,Heart& Stroke Foundation of Ontario, Toronto, Ontario 2000

Ability to analyze and interpret complex information

Wrote and modified reports and correspondence

Undertook general office duties and the ability to work in an anti-discriminatory manner and to treat people with respect

Organized meetings and special events ensuring venues were booked and ensured details were communicated to attendees

Opened, sorted, distributed, and responded to correspondences including mail, faxes and emails

Utilized various office software including MS outlook to successfully maintained scheduling calendars and arranged appointments between clients and employees

Legal Administrative

Legal Administrative Assistant Laurence Cohen & Associates – Toronto, ON 2008 to 2010

Legal Assistant (Co-Op) Etienne Law Office – Toronto, ON 2007

Enhanced the tracking and organization of legal files by introducing new electronic record management systems which supported 2 lawyers who specializes in criminal and immigration law

Performed various front desk duties by greeting guests, booked client meetings, and managed confidential files

Authored and distributed legal contracts, memorandums, letters, correspondence, and PowerPoint presentations

Coordinated the domestic and international travel arrangements, accommodations, and agendas for legal staff

Committed to keeping up-to-date with all relevant areas of the law, precedents, legal research and directives

Made contact with law firms and put together trial paperwork and bundles

Human Resource Assistant

Human Resources Assistant CultureLink Settlement Services – Toronto, ON 2014 to 2015

Human Resources Administrative Assistant Four Point Sheraton – Toronto, ON 2000

Wrote individual non-standard letters and emails to employees

Prioritized and managed own workload without supervision

Prepared and issued employment contracts to new employees

Ensured all employee records are accurate and well maintained

Updated both manual and electronic personnel records when a employees’ personal details change

Education Training and Development

Honors BA in Human Rights & Equity Studies York University – Toronto, ON 2016

Relevant Coursework: Public Administration Communities & Public Law Migrant Workers & Human Rights Social Change in Canada Social Policy & the State Economy of Canada International Development Studies

Public Administration & Law Certificate York University – Toronto, ON 2016

Court of Tribunal Agent Diploma Humber College – Toronto, ON 2007

Immigration Consultant Certificate Humber College – Toronto, ON 2007

Relevant Coursework: Canada’s Legal System Business Law Criminal Law Family Law Legal Research Immigration & Refugee Law Small Claims Court Law, Procedures & Practice Legal Document Applications

Administrative Professional Certificate Skills for Change – Toronto, ON

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