Customer Service Administrative Assistant
Resume:
Gena Near
Etowah, Tn *****
********@*****.***
Professional Summary
Current Restaurant Manager with a banking background. Experienced in customer service, administrative and office experience for more than 20 years. Flexible with ability to wear different hats and handle various situations and tasks while remaining professional.
Work History
Western Sizzlin Steakhouse, Athens, Tn - Manager 2014 - Current
Manage staff of 30 or more, schedule and handle staffing issues, take care of guest issues to ensure satisfaction, adhere to and stay current on Food and Safety Regulations
Athens Federal Community Bank, Cleveland, Tn - Administrative Assistant 2006 - 2007
Prepared, closed and processed loan documentation for Lending Vice President in timely manner, handled customers needs with professionalism both in person, by telephone, email and written correspondence.
The Bank/First Citizens Bank, Cleveland, Tn - 1994 - 2006
Lending Secretary 2005 - 2006
Gathered required information and prepared all loan documentation for Vice President of Lending, took care of customers loan issues, payments and draws etc.. Assisted with various issues both internal and external and updated education on regulations to remain current.
Customer Service Officer 1995 - 2005
Handled large volume of customer relations, stayed up to date on all government regulations and banking requirements. Maintained all documents from all 9 bank branches as well as troubleshooting computer systems for all branches and 2 other sister bank branches. Handled all IRA transactions, verified all account transactions daily and prepared daily and monthly reports for the board.
Teller 1994 - 1995
Took customers deposits and handled withdrawals, handled large amounts of cash daily.
Education
Virginia College School of Business and Health Graduate 2012
Medical Billing & Insurance Coding
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