Peggy Olberding
**** ** *** **. ***. APT #* Beaverton, OR 97007 503-***-**** adcaen@r.postjobfree.com HIGHLIGHTS OF QUALIFICATIONS
• Over five years experience in Administrative/Customer Service areas
• Medical Billing & coding Experience
• Proficient in Microsoft Word, Excel, Access and Outlook and other database systems
• Exceptional customer service and organization skills
• Ability to work independently and as a team member
• Great multi-tasking skills; work efficiently in a fast paced environment RELATED SKILLS AND EXPERIENCE
Administrative Assistant
• Answered multi-phone lines utilizing proper etiquette; took messages; transferred calls
• Maintained alphabetical company filing system accurately and efficiently
• Created Purchase Orders for incoming service request
• Carefully secured customer and client confidential information
• Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
• Processed payment transactions, cash, credit, checks and debit cards
• Prepared bank deposits and made bank drops
Billing & Coding
• Greeted patients and provided assistance with appointments and questions
• Scheduled patient appointments into database, both over the phone and in person
• Created patients charts and filled patients records in alpha numeric order
• Assisted with showing patients to examination rooms and prepared them for the physician
• Forms: UB04 & CMS-1500 ICD-9, HCPC & CPT Coding NDC-EDI, HIPPA & OSHA Customer Service
• Credit checks using internet research
• Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data
• Delivered faxes and messages in timely manner
• Accurately processed cash and credit card sales transactions
• Verified home loans using Microsoft word and excel
• Operated multi-line phones and directed calls to appropriate departments EMPLOYMENT HISTORY
Receptionist Avamere at Park Place 04/2019 - Current Customer Service Representative AppleOne - Portland, OR 01/2019 - 02/2019 Sales Associate JcPenny’s - Portland, OR 03/2018 - 01/2019 Office Assistant AppleOne - Portland, OR 01/2010 - 07/2017 Collector 1 Wells Fargo - Portland, OR 03/2016 - 08/2016 Sales Associate Walmart - Cornelius, OR 11/2013 - 10/2015 EDUCATION
Medical Billing and Coding Apollo College Diploma 2007 - 2008 Diploma - Aloha High School, Aloha, Oregon