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Customer Service Medical Billing

Beaverton, OR, 97007
March 13, 2020

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Peggy Olberding

**** ** *** **. ***. APT #* Beaverton, OR 97007 503-***-**** HIGHLIGHTS OF QUALIFICATIONS

• Over five years experience in Administrative/Customer Service areas

• Medical Billing & coding Experience

• Proficient in Microsoft Word, Excel, Access and Outlook and other database systems

• Exceptional customer service and organization skills

• Ability to work independently and as a team member

• Great multi-tasking skills; work efficiently in a fast paced environment RELATED SKILLS AND EXPERIENCE

Administrative Assistant

• Answered multi-phone lines utilizing proper etiquette; took messages; transferred calls

• Maintained alphabetical company filing system accurately and efficiently

• Created Purchase Orders for incoming service request

• Carefully secured customer and client confidential information

• Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies

• Processed payment transactions, cash, credit, checks and debit cards

• Prepared bank deposits and made bank drops

Billing & Coding

• Greeted patients and provided assistance with appointments and questions

• Scheduled patient appointments into database, both over the phone and in person

• Created patients charts and filled patients records in alpha numeric order

• Assisted with showing patients to examination rooms and prepared them for the physician

• Forms: UB04 & CMS-1500 ICD-9, HCPC & CPT Coding NDC-EDI, HIPPA & OSHA Customer Service

• Credit checks using internet research

• Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data

• Delivered faxes and messages in timely manner

• Accurately processed cash and credit card sales transactions

• Verified home loans using Microsoft word and excel

• Operated multi-line phones and directed calls to appropriate departments EMPLOYMENT HISTORY

Receptionist Avamere at Park Place 04/2019 - Current Customer Service Representative AppleOne - Portland, OR 01/2019 - 02/2019 Sales Associate JcPenny’s - Portland, OR 03/2018 - 01/2019 Office Assistant AppleOne - Portland, OR 01/2010 - 07/2017 Collector 1 Wells Fargo - Portland, OR 03/2016 - 08/2016 Sales Associate Walmart - Cornelius, OR 11/2013 - 10/2015 EDUCATION

Medical Billing and Coding Apollo College Diploma 2007 - 2008 Diploma - Aloha High School, Aloha, Oregon

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