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Customer Service Store Manager

Sellersburg, IN
March 13, 2020

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Erica Phillips

Clarksville, IN *****


Malone Solutions(August 2018-present) On-site Supervisor

• Hiring, training, on-boarding, payroll, and processing for all candidates (up to 50 per day)

• Recruit and place candidates at potential positions

• HRIS system work (Sharepoint, Avionte, ERecruit, Success Factors)

• Manage meetings, conferences, hiring events, sales meetings, conduct presentations, and employment fairs

• Onboard new clients, Worker Comp documentation, keep positive relations with each Client Mission BBQ St. Matthews (June 2017-August 2018)Store Manager

• Manage all store teammates (GSR, DRL, GSA, Line Cook, Prep Cook)

• Maintain payroll each week via Kelly Payroll and Aloha

• Create weekly schedules for GSR, DRL, GSA, Cooks, Catering staff, and Managers

• Create, maintain, and input all weekly Supply orders and Food orders (PNL)

• Conduct short daily staff meetings to re-train employees, improve customer service scores, and improve employee morale before shifts begin

• Resolve any issues with customer complaints by providing excellent service

• Hire, On-board, and train all new employees via store procedures and policies

• Handle teammate disagreements, mentor and guide employees to improve weaknesses

• Advertised open Positions, conducted Job Fairs and opening trailer assignments

• Conduct phone interviews, in person interviews, orientations, and assist with completing all federal, state, and county tax forms

• Place catering orders, staff catering orders, manage people, supplies, and food for all events Music Director at St. Mary’s Catholic Church (March 2017-April 2018)

• Coordinating weekly music for each Sunday, funerals, weddings, Holy Days, etc.

• Assist colleagues in various areas such as creativity, scheduling, and organization

• Develop and lead training programs for various types of learners and colleagues

• Experience in manual/guide writing

Choral Director at Clarksville Middle/High School(January 2017-June 2017)

• Created, developed, and implemented a successful program to grow and strengthen positive morale among clientele

• Drive client growth through analyzed data from a number of tests and questionnaires

• Manage large clientele groups with engaging presentations that lead to success and discussions

• Assist clients with daily problem solving skills Horseshoe Southern Indiana Smoke & Rye(May 2016-January 2017)Front of House Supervisor

• Manage all Front of House employees (server, host, bartender, bar-back)

• Maintain payroll each week via Timeworks

• Create weekly schedules for Front of House per union contract and bids

• Weekly supply orders are placed and processed each week

• Conduct short daily staff meetings to re-train, improve customer service scores, and improve employee moral before work

• Resolve any issues with customer complaints by providing excellent service

• Set up, staff, and lead all catering events within the store. Guide clients on best options for their catering needs

Scottsburg Middle School/High School(June 2014-June 2016)Choral Director, Theater Director

• Create and Maintain organizational systems (Canvas, etc) for tracking large amounts of client data

• Data Entry of 200 student grades

• Organize multiple fundraisers to reach a goal of $5000, amount raised over $7,000 for programs with numerous school needs

• Training skills: lectures, music reading, presentations, coordinating large groups Education

Ivy Tech Community College (Sellersburg, IN)

Human Resources Certificate, December 2017 G.P.A. 4.0/4.0 Indiana University (New Albany, IN)

Masters of Secondary Education, December 2013 G.P.A. 4.0/4.0 Xavier University (Cincinnati, OH)

Bachelor of Science in Music Education, May 2011

Bachelor of Arts in Music Performance, May 2011 3.7/4.0 References

Terri Burton Former Manager at Mission BBQ

4607 Shelbyville Rd. Louisville, KY 40207

270-***-**** (cell)

Amy Clere Former Colleague/Teaching Mentor at Holy Family & Clarksville High School 800 Dr. Dot Lewis Dr. Clarksville, IN 47129


Shelby Stewart Catering Manager at Mission BBQ

607 Shelbyville Rd. Louisville, KY 40207


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