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Customer Service Office

Location:
Pasay, Philippines
Posted:
March 13, 2020

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Resume:

I have the honor of submitting this Curriculum Vitae

for your consideration. Should you have any

additional questions, please do not hesitate to

contact me. – Ashraf Abd Elraouf

Sep 2017 to Sept 2019

ARABIC & ENGLISH CUSTOMER SERVICE

REPRESENTATIVE – DATA ANALYSIS

CSR for client GAIN CAPITAL Foreign Exchange

Company

Premier BPO, Inc., Quezon City, Philippines

Helps a global financial client in managing legal, operational and financial risks by reviewing multiple IDs and documents of customers for validity and authenticity April 2016 to July 2017

CO-OWNER Sharm El Sheik, Egypt

Del Mar Café and Restaurant, Reif Oasis Hotel

Established and manages café and restaurant operations Feb 2016 – April 2017

RECEPTIONIST SUPERVISOR Sharm El Sheik, Egypt

Noria Resort

As supervisor, directly managed the work of receptionists under me. I had to be on top of all the concerns of each receptionist and ensure they have good relationship with their guests.

Jan 2014 – June 2014

RECEPTIONIST Sharm El Sheik, Egypt

Sabina Marmara Hotel

Main responsibility is to deliver exceptional guest experience by providing assistance from check-in, during stay, and check-out. Have to directly handle concerns of guests and provide them with information on activities they can enjoy in the area

July 2011 – Dec 2013

LAWYER Sharm El Sheik, Egypt

Ramadan Law Firm Office

Handled multiple cases across various legal disciplines - Represented clients in and out of court for criminal cases, created commercial contracts with companies, handled personal civil cases (marriage, divorce, estate) and public and administrative cases, and translated and processed visa documents and foreign contracts.

July 2014 – Jan 2016

FOREIGN WORKER South Korea

Worked as laborer in various small companies - salt farm, carpentry, steel workshop, fish company, onion and ginger farm.

2004 – 2011

BACHELOR OF LAW, Zagazig University, Egypt

WORK EXPERIENCE

Customer Service and Client Management

Arabic and English Language Fluency

Money Laundering and Bribery Trainings

Legal Advisory, Contract Development, and

Translation

Hotel and Restaurant Operations Management

Business Planning and Strategic Thinking

Flexibility and Creativity

Hardwork, Integrity, Leadership and Teamwork

SKILLS

English as a Second Language

Ponterra English Academy, Makati City, Metro

Manila, October 2017 to June 2018 (80 Hours)

English Language Diploma, Sharq Academy for

Applied Sciences, August 2013

International Computer Driving License (ICDL),

Hi-Q Academy Training Information Technology,

2012

English Language Diploma, John Hever

Academy, December 2011

Canadian Program in Human Development and

Soft Skills (Leadership and Confidence, Stress

and Anger Management), November 2011

Microsoft Office and Internet Certification,

Zagazig University, Egypt, 2009

CERTIFICATIONS

Birthday: April 12, 1986

Nationality: Egyptian

Civil Status: Married to a Filipina

Language: Arabic, English

Interests: Travelling, Tourism, Social Activities

EDUCATION

ADDITIONAL INFORMATION

ASHRAF ABD ELRAOUF MOHAMED SALAH

ABDOU AWADALLA

A lawyer by profession with years of experience working in various areas of customer service, compliance and tourism, I aim to build a career where I can further develop my skills in customer and client relationship, hotel and restaurant management, and legal advisory. 508 F. Cruz Street

Malibay, Pasay City

1300

+639********* adcab3@r.postjobfree.com



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