I have the honor of submitting this Curriculum Vitae
for your consideration. Should you have any
additional questions, please do not hesitate to
contact me. – Ashraf Abd Elraouf
Sep 2017 to Sept 2019
ARABIC & ENGLISH CUSTOMER SERVICE
REPRESENTATIVE – DATA ANALYSIS
CSR for client GAIN CAPITAL Foreign Exchange
Company
Premier BPO, Inc., Quezon City, Philippines
Helps a global financial client in managing legal, operational and financial risks by reviewing multiple IDs and documents of customers for validity and authenticity April 2016 to July 2017
CO-OWNER Sharm El Sheik, Egypt
Del Mar Café and Restaurant, Reif Oasis Hotel
Established and manages café and restaurant operations Feb 2016 – April 2017
RECEPTIONIST SUPERVISOR Sharm El Sheik, Egypt
Noria Resort
As supervisor, directly managed the work of receptionists under me. I had to be on top of all the concerns of each receptionist and ensure they have good relationship with their guests.
Jan 2014 – June 2014
RECEPTIONIST Sharm El Sheik, Egypt
Sabina Marmara Hotel
Main responsibility is to deliver exceptional guest experience by providing assistance from check-in, during stay, and check-out. Have to directly handle concerns of guests and provide them with information on activities they can enjoy in the area
July 2011 – Dec 2013
LAWYER Sharm El Sheik, Egypt
Ramadan Law Firm Office
Handled multiple cases across various legal disciplines - Represented clients in and out of court for criminal cases, created commercial contracts with companies, handled personal civil cases (marriage, divorce, estate) and public and administrative cases, and translated and processed visa documents and foreign contracts.
July 2014 – Jan 2016
FOREIGN WORKER South Korea
Worked as laborer in various small companies - salt farm, carpentry, steel workshop, fish company, onion and ginger farm.
2004 – 2011
BACHELOR OF LAW, Zagazig University, Egypt
WORK EXPERIENCE
Customer Service and Client Management
Arabic and English Language Fluency
Money Laundering and Bribery Trainings
Legal Advisory, Contract Development, and
Translation
Hotel and Restaurant Operations Management
Business Planning and Strategic Thinking
Flexibility and Creativity
Hardwork, Integrity, Leadership and Teamwork
SKILLS
English as a Second Language
Ponterra English Academy, Makati City, Metro
Manila, October 2017 to June 2018 (80 Hours)
English Language Diploma, Sharq Academy for
Applied Sciences, August 2013
International Computer Driving License (ICDL),
Hi-Q Academy Training Information Technology,
2012
English Language Diploma, John Hever
Academy, December 2011
Canadian Program in Human Development and
Soft Skills (Leadership and Confidence, Stress
and Anger Management), November 2011
Microsoft Office and Internet Certification,
Zagazig University, Egypt, 2009
CERTIFICATIONS
Birthday: April 12, 1986
Nationality: Egyptian
Civil Status: Married to a Filipina
Language: Arabic, English
Interests: Travelling, Tourism, Social Activities
EDUCATION
ADDITIONAL INFORMATION
ASHRAF ABD ELRAOUF MOHAMED SALAH
ABDOU AWADALLA
A lawyer by profession with years of experience working in various areas of customer service, compliance and tourism, I aim to build a career where I can further develop my skills in customer and client relationship, hotel and restaurant management, and legal advisory. 508 F. Cruz Street
Malibay, Pasay City
1300
+639********* adcab3@r.postjobfree.com