Position Applied: customer Care Representative
Date Applied: 03/07/2020
This letter is to express my interest in the position listed in your website. Based on my skills listed below in my resume, I am confident that I would be a great addition to your team. I have had a solid background in customer service, and thoroughly enjoy talking to different customers. I feel that I would make a good representative of the company for the customers and think that my communication skills are my biggest strength.
I am excited about the position and the ability to help your company succeed. Thank you in advance for your time. Please do not hesitate to contact me if you have any questions. I would appreciate the opportunity to review my qualifications in more detail.
• Accomplished and dynamic professional eager to contribute management and operational expertise towards supporting the organization in driving business growth and increasing bottom-line profits as a key team member with an extensive experience and recognized success in effective implementation of customer service skills and processes to increase productivity of the team. Strategic thinker and results-oriented recognized ability to handle various organizational functions and lead productive teams in exceeding company goals. A team player with effective interpersonal and communication skills, adept at building productive relationships and building rapport with a diverse set of individuals.
Bilingual Skills (Fluent in Farsi, and Dari). Organizational Leadership Project Management Quality Assurance Policies and Procedures Implementation Program Management Customer Service Staff Training & Development Establishing and enforcing rules for behavior
Universal Language Service 02/2019-03/2020
Data Entry (entering patient and facilities information and create profile)
Create and maintain schedules.
Use workers and resources in the most effective manner.
Provide quick responses to production issues.
Identify problems and help improve processes.
Use software to generate reports and schedules.
Ensure that company deadlines are met
Make sure providers and facilities get updates on their requests in a timely manner
Filling the requests as they get placed
Make sure to keep the communication going between interpreters and providers
Until the time of the appointment
National Service Bureau (State Farm Subrogation Specialist) 01/2016-11/2018
Contacts claimant carriers to bring resolution to files in all 50 states
Discuss liability with claimant carriers and negotiates final settlements
Settles damage disputes with at-fault carriers where they accept liability but feel state farm has overpaid
Handles all incoming fax, mail, and email relating to claims in inventory
Sets realistic expectations for customers regarding collections
Assisted with an inventory project
Evaluates files for final course of action based on facts of loss, contact information and the balance of the claim
Collects back deductibles and out of pocket expenses from at-fault carriers
Explains subrogation process to both parties and carriers
Make recommendations to implement improved process
Maintains frequent phone contact with provider representatives, third party customer service representatives, and case manager
Provides exceptional customer service to internal and external customers, resolves any customer requests in a timely and accurate manner; escalates complaints accordingly
Maintain board knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus group, and formal training
Typically receives little instruction on day-to-day work, general instructions on new assignments
Performs related duties as assigned
Typically receives general instructions on routine work, detailed instructions on new projects or assignments
Basic knowledge of FDCPA
The Everett Clinic 05/2013-04/2014
Handling patients, referral sources, and administrative inquires
Communicating with insurance companies and/or prior authorization requests
Entering patient information into a customer information system
Ensuring customer satisfaction and assisting them with issues/concerns related to their health
Serving as a backup when other employees are out due to absent staff members
Developing the knowledge of customer needs and tends to improve customer satisfaction and loyalty
Sentry Credit INC. (Former Recovery Specialist) 12/2011-04/2013
Attend educational programs for professional growth and skill development.
Follow legal requirements during debt collections to avoid legal issues.
Maintain security and confidentiality of company and customer information.
Review collection queue to perform collection activities accordingly.
Adhere to customer policies and procedures.
Close a specific number of collections account each month to meet assigned target.
Graphic Designer (Contract) Present
•Communication ideas that inspire, inform, or captivate consumers
•Developing the overall layout and production design for advertisements, brochures, magazines, and corporate reports
•Developing and building teams
•Decision maker on final drafts
•Prepare work to be accomplished by gathering information and materials
•Plans concept by studying information and materials
•Prepare final layout by marking and pasting up finished copy and art
•Contributes to team effort by accomplishing related results as needed
EDUCATION AND CREDENTIALS
(Program of Study English)
Bachelor of Graphic Design
Tehran Azad University April 2010
•Placed in top 15% of class
•Honored for placing first in the imaginative arts program
Bellevue College (October 2012)
Accounting/ Social science and Business consulting
Everette College (Present)
Microsoft Office programs including: Windows, Word, Power Point, Photoshop, AutoCAD 2000i, Total Map
Creative thinker, Reliable, Dependable, organized, excellent team player, fast learner with great communication skills, and will accept new challenges.
Available upon request