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Manager Customer Service

Location:
Anderson, IN
Salary:
$65000
Posted:
March 15, 2020

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Resume:

PROFESSIONAL EXPERIENCE

President & Chief Operating Officer Madison County Chamber of Commerce, Anderson, IN 2016 to 2017 Director of Operations/Business Development Madison County Chamber of Commerce, Anderson, IN 2012 to 2016 Marketing & Community Engagement Manager Corporation for Economic Development, Anderson, IN 2014 to 2016

Collaborated and led a 21 member board of servant leaders through organizational chart, including committee development and board responsibility and governance. Results: An organization with a visionary board with the trust of its members, a committee driven and staff supported operation.

Provided executive leadership to a staff of 5 requiring human and conflict management, decision making, delegating, mentoring, and team building. Results: an “all hands on deck” attitude & workplace culture.

Raised the bar in revenue development by adding 325+ new members, retaining more than 90% of membership dues revenue, and increasing non dues revenue by 36.5%. Added over $100,000 in renewable Leadership Circle revenue Results: in the black profits.

Approved membership/program budgets up to $400K Results: targeted and conservative leadership.

Authored a “Return On Investment” tiered membership dues structure that increased revenue and customer loyalty. Results: a membership model that is relevant and rewarding for members.

Administered the Chamber Master software providing a full service and interactive experience for members. Results: mastery of a one stop shop for members for membership invoicing, membership communication, event registration and membership enrollment.

Planned, executed, and facilitated over 90 Chamber programs and events ranging from sophisticated relationship building affairs (tradeshows, networking programs, educational workshops, and member orientations) to business community award ceremonies. Each program required budgeting, sponsorships, strategic alliances, and volunteer management to achieve profitability. Results: better Chamber engagement keeping the Chamber relevant and members inspired.

Coached sales, events, and administrative staff in customer service, being a company “buzz agent” and thinking proactively. Results: motivated, enthusiastic, mission statement-oriented team members

Enhanced the public image and recognition of the Chamber’s mission statement within the business community through new business development, community outreach, and aggressive networking. Results: a Chamber that is keeping up with the pace of business

Hosted business & community events as Master of Ceremonies, featured on local & regional TV and radio shows, sourced in local & national publications Results: being the face and voice of the Chamber.

Built more impactful, purposeful, and authentic relationships within the local communities, including residents, businesses, civic organization, churches, schools and non-profits, in order to create a stronger and more socially cohesive neighborhoods. Results: boots on the ground understanding of the community I serve.

Represented Madison County, Indiana assets in the East Central Indiana Regional Partnership, and The Indy Partnership economic development groups. Results: clear understanding of federal, state and regional initiatives and the process of regional collaboration to building better communities.

Relationship building with local, regional, and national commercial brokers and consultants. Results: well traveled and influential point of contact for future economic growth through expansion and new business development opportunities.

Community engagement strategy development, execution, and facilitation via digital channels, public polling, and public engagement models. Results: successful data mining & analysis, communication & presentation of complex economic development projects.

DENNIS R. ASHLEY

2833 MOORE ROAD

ANDERSON, IN, 46011

E: adca98@r.postjobfree.com

P: 765-***-****

EDUCATION & PROFESSIONAL DEVELOPMENT

Certified & Licensed Cosmetologist, 2019, Summit Salon Academy B.S. Consumer Family Science, 1998—Purdue University ICEA Hoosier Chamber Academy Graduate—2014

Leadership Academy of Madison County—2014

Indiana Economic Development Course—Building Better Communities, 2015—Ball State University Institute of Organizational Management, US Chamber of Commerce—2nd Year Student, 2016-2017 WHY AM I UNIQUE?

I get things done, the

right way. I unleash

the potential in

people and

programs. I am

nicknamed

“Mr. Opportunity”

because I can

connect the dots,

align resources, and

be the one who

makes the difference

when it matters

most.

FEATHERS IN MY CAP

ABC EXTREME

MAKEOVER

NCAA DIVISION III

FALL CHAMPIONSHIP

SERIES

NFL SUPER BOWL

MOUNDS LAKE

WHAT’S THE BUZZ

I've had the distinct

privilege to work with

Dennis Ashley, in the

last year, on two

large community

improvement initia-

tives. During both

projects, Dennis

emerged as a natural

leader, guiding dis-

cussion, prompting

idea-sharing, and

developing a time-

specific action plan

that was both rele-

vant and outcome-

oriented. In twenty-

three years of public

health service, I had

never had the

opportunity to work

with someone so

driven and purpose-

ful in his work. Den-

nis is intuitive, ener-

getic, and a real asset

to Madison County.

Kellie Kelley, Dean of

Academic Affairs at

Harrison College

Entrepreneur, Owner & Operator Clipzone Salon & Spa—CZ & Co., Anderson, IN & Indianapolis, IN 2018 to 2020

Motivational business manager with 15+ years of experience. Skilled in coaching, budgeting, and leadership. Sought to raise revenue, boost efficiency, and lower costs. Prioritization and multi-tasking-managed multiple, concurrent processes, and where necessary, strategically prioritize to ensure all deadlines are met. Results: Established new business in a new market, grossing over $300K in first year of operation.

Project management- on site location, lease negotiation, buildout, and grand opening. Marketing and sales campaigns– from market analysis, ideation and implemented across companies website, Facebook and Instagram. Results: New market penetration and sustainability, growing brand recognition.



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