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Insurance Collector,Customer Service

Chicago, IL
March 15, 2020

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Janice Grapenthien

Chicago, IL


Authorized to work in the US for any employer

Work Experience

Collections Specialist

Podiatry Plus - Chicago, IL

November 2018 to Present

Responsible for collections with third party payers

● Focus is on billing, adjustment, and appeals


Niles Township District for Special Education - Skokie, IL August 2018 to Present

Coordinate daily school activities and programming for early childhood students with special needs

● Communicate with lead teacher and other paraprofessionals to ensure each students' needs are met Medical Claim Reimbursement Specialist

Health Information Services - Park Ridge, IL

March 2015 to June 2018

Communicated with insurance companies to receive payment on claims

● Assigned denials to collection department

● Specialized in worker's compensation claims resolutions Third Party Collector

Kindred HealthCare - Chicago, IL

February 2013 to April 2014

Billed clean primary and secondary claims to insurance carriers and secured quick payments

● Specialized in problem claims and worked persistently to decrease outstanding balances

● Maintained excellent relationships with insurance companies Third Party Collector

Sinai Health System - Westchester, IL

July 2010 to December 2012

Billed insurance companies, Medicare, IDPA, coinsurances, as well as third party collections

● Specialized in billing and collection of worker's compensation claims

● Initiated contacts with insurance companies, physicians offices, attorneys, patients and other parties necessary to assist in the prompt resolution of outstanding account balances Billing and Collections Specialist

Olympia Group - Lincolnwood, IL

September 2004 to June 2010

Worked with HMO, PPO, Medicare/Medicaid coordination of benefits

● Reviewed CPT, ICD9, and insurance billing in order to interpret medical documentation, UB92, medical EOBs, face sheets, and insurance contracts and authorizations

● Communicated efficiently with insurance carriers in the capacity of billing and collections 4416 N. Moody Ave. Chicago, IL • 773-***-**** • Education


Wilbur Wright College - Chicago, IL


Associate Degree in Liberal Arts

Wright College

August 1983 to May 1985


• Sammy soft wear post payments do adjustments and (10+ years)

• write appeals and all aspects of collections but I use to make appointments call in scripts Additional Information

Went back to Wright College completed introductory and advanced billing and coding programs . Certificate of completion. I also completed Business Administration Assist program.

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